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Home » United Airlines » United Airlines Requires Passengers Who Cannot Wear Masks To Present Negative COVID-19 Test
United Airlines

United Airlines Requires Passengers Who Cannot Wear Masks To Present Negative COVID-19 Test

Matthew Klint Posted onMarch 20, 2021November 14, 2023 6 Comments

a woman wearing a mask and gloves while sitting on an airplane

The new federal mandate on masks requires airlines to make exceptions for passengers with disabilities who cannot keep a mask on. In implementing this new federal exemption, United Airlines will require those passengers to present negative COVID-19 PCR tests.

United Airlines Requires Negative COVID-19 Test For Passengers With Disabilities Who Cannot Wear A Mask

United is taking the guesswork out of disability exemptions to its mask policy by requiring advance notice requirements, testing, and implementing a designation to the passenger PNR so that airport staff and flight crews are clear that a valid exemption exists. For example, on the United Airlines app for flight attendants, the exempt passenger’s seat assignment will be indicated by a mask logo with a line through it.

In a memo to flight attendants, United notes:

We consider each specific exemption case carefully and medical personnel is involved with making this decision. The Centers for Disease Control and Prevention (CDC) issued an order on January 29, 2021, requiring the wearing of masks by travelers to prevent the spread of the virus that causes COVID-19. That same order exempts children under two years of age and persons with disabilities who cannot wear a mask or cannot safely wear a mask, because of a disability as defined by the Americans with Disabilities Act.

As such, United is required by law to allow exemptions as defined by CDC. This process United has in place reviews requests for exemptions from the mask requirement, which are granted under very limited circumstances. Such passengers are also required to follow other procedures to help mitigate the risk of the spread of COVID-19.

Those “other procedures” includes a negative COVID-19 PCR test.

How To Request A Disability Exemption To United Airlines Mask Requirement

Passengers who wish to be exempted from the mask requirement on disability grounds must fill out this form (.pdf) and e-mail it to MaskException@united.com).

Exemption requests should be made seven days before travel. If travel is booked within seven days of travel, approval is not guaranteed prior to flight time.

The negative PCR test must have been taken no more than 72 hours prior to departure and a separate test is required for the return trip unless also within 72 hours of travel.

Re-seating may required:

  • United may require customers seeking an exemption or their travelling party to move to alternate seats in the cabin and/or change their itinerary to less-full flights to allow for greater social distancing from other customers on board, if possible. United will advise regarding the alternatives, and changes to flights under these circumstances will be made at no additional cost.

Exemptions are granted on a per-trip basis. A passenger will not be able to secure an ongoing exemption. United requires you submit your medical records for its review.

CONCLUSION

United Airlines has procedures in place for passengers who claim a disability to avoid wearing masks. That includes a negative PCR COVID-19 test.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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6 Comments

  1. PM1 Reply
    March 20, 2021 at 1:36 pm

    Hi Matthew, do you know if this form would work for 2 year old who refuses to keep a mask on? Entreaties and bribes have not worked.

    • Matthew Klint Reply
      March 20, 2021 at 1:40 pm

      Nope. Disability only. But you could always try!

  2. Paul Reply
    March 20, 2021 at 1:42 pm

    Why bother with vaccines when a mere pdf form can stop virus transmission.

  3. TWA john Reply
    March 21, 2021 at 12:17 pm

    masks, even 2 or 3 cannot stop a virus. filters on aircraft cabins cannot stop a virus. Dr. Fauchi was correct a year ago when he said masks were useless. Its like the theatre at TSA checkpoints to make the sheep feel more secure. The most vulnerable time is boarding and deplaning. Airlines rapidly connect ground power and air and APU’s are shut down to save fuel. At that point there is very little air exchange. So is you are in row 35, it can take 15 minutes for all the sheep to get off in front rows. You are breathing very stale air. FAA needs to say APU must be used at all times passengers are onboard! The masks do nothing and we need to abandon this false premise. It is all about NAZI control. Will John “fast boat” Kerry, traitor and CFR member be fined by federal authorities for his recent mask transgression? If not then we no longer have rule of law and if you are powerful the rules don’t apply to you?

  4. Jim Lovejoy Reply
    March 21, 2021 at 10:44 pm

    A mere pdf form plus a negative covid test plus social distancing in a plane with ventilation that almost every restaurant in the world would envy.

    FIFY

  5. Lana Butlerq Reply
    March 29, 2021 at 5:18 pm

    What disabilities qualify for the mask exemption

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