• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » United Airlines » United Airlines Requires Passengers Who Cannot Wear Masks To Present Negative COVID-19 Test
United Airlines

United Airlines Requires Passengers Who Cannot Wear Masks To Present Negative COVID-19 Test

Matthew Klint Posted onMarch 20, 2021November 14, 2023 6 Comments

a woman wearing a mask and gloves while sitting on an airplane

The new federal mandate on masks requires airlines to make exceptions for passengers with disabilities who cannot keep a mask on. In implementing this new federal exemption, United Airlines will require those passengers to present negative COVID-19 PCR tests.

United Airlines Requires Negative COVID-19 Test For Passengers With Disabilities Who Cannot Wear A Mask

United is taking the guesswork out of disability exemptions to its mask policy by requiring advance notice requirements, testing, and implementing a designation to the passenger PNR so that airport staff and flight crews are clear that a valid exemption exists. For example, on the United Airlines app for flight attendants, the exempt passenger’s seat assignment will be indicated by a mask logo with a line through it.

In a memo to flight attendants, United notes:

We consider each specific exemption case carefully and medical personnel is involved with making this decision. The Centers for Disease Control and Prevention (CDC) issued an order on January 29, 2021, requiring the wearing of masks by travelers to prevent the spread of the virus that causes COVID-19. That same order exempts children under two years of age and persons with disabilities who cannot wear a mask or cannot safely wear a mask, because of a disability as defined by the Americans with Disabilities Act.

As such, United is required by law to allow exemptions as defined by CDC. This process United has in place reviews requests for exemptions from the mask requirement, which are granted under very limited circumstances. Such passengers are also required to follow other procedures to help mitigate the risk of the spread of COVID-19.

Those “other procedures” includes a negative COVID-19 PCR test.

How To Request A Disability Exemption To United Airlines Mask Requirement

Passengers who wish to be exempted from the mask requirement on disability grounds must fill out this form (.pdf) and e-mail it to MaskException@united.com).

Exemption requests should be made seven days before travel. If travel is booked within seven days of travel, approval is not guaranteed prior to flight time.

The negative PCR test must have been taken no more than 72 hours prior to departure and a separate test is required for the return trip unless also within 72 hours of travel.

Re-seating may required:

  • United may require customers seeking an exemption or their travelling party to move to alternate seats in the cabin and/or change their itinerary to less-full flights to allow for greater social distancing from other customers on board, if possible. United will advise regarding the alternatives, and changes to flights under these circumstances will be made at no additional cost.

Exemptions are granted on a per-trip basis. A passenger will not be able to secure an ongoing exemption. United requires you submit your medical records for its review.

CONCLUSION

United Airlines has procedures in place for passengers who claim a disability to avoid wearing masks. That includes a negative PCR COVID-19 test.

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article United Airlines Will Share Passenger Feedback Directly With Flight Attendants
Next Article Transcontinental Business Class Dinner: American Airlines Vs. United Airlines

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • United Airlines flight attendant contract negotiations

    United Airlines Lays Out Contract Tradeoffs For Flight Attendants As Pay Talks Intensify

    January 10, 2026
  • United flight attendants contract talks

    United Airlines Flight Attendants Resume Contract Talks With Patience Wearing Thin

    January 8, 2026
  • United Global Services passenger entitlement

    United Global Services Member Throws Fit After Family Boards Before Him

    January 6, 2026

6 Comments

  1. PM1 Reply
    March 20, 2021 at 1:36 pm

    Hi Matthew, do you know if this form would work for 2 year old who refuses to keep a mask on? Entreaties and bribes have not worked.

    • Matthew Klint Reply
      March 20, 2021 at 1:40 pm

      Nope. Disability only. But you could always try!

  2. Paul Reply
    March 20, 2021 at 1:42 pm

    Why bother with vaccines when a mere pdf form can stop virus transmission.

  3. TWA john Reply
    March 21, 2021 at 12:17 pm

    masks, even 2 or 3 cannot stop a virus. filters on aircraft cabins cannot stop a virus. Dr. Fauchi was correct a year ago when he said masks were useless. Its like the theatre at TSA checkpoints to make the sheep feel more secure. The most vulnerable time is boarding and deplaning. Airlines rapidly connect ground power and air and APU’s are shut down to save fuel. At that point there is very little air exchange. So is you are in row 35, it can take 15 minutes for all the sheep to get off in front rows. You are breathing very stale air. FAA needs to say APU must be used at all times passengers are onboard! The masks do nothing and we need to abandon this false premise. It is all about NAZI control. Will John “fast boat” Kerry, traitor and CFR member be fined by federal authorities for his recent mask transgression? If not then we no longer have rule of law and if you are powerful the rules don’t apply to you?

  4. Jim Lovejoy Reply
    March 21, 2021 at 10:44 pm

    A mere pdf form plus a negative covid test plus social distancing in a plane with ventilation that almost every restaurant in the world would envy.

    FIFY

  5. Lana Butlerq Reply
    March 29, 2021 at 5:18 pm

    What disabilities qualify for the mask exemption

Leave a Reply to Paul Cancel reply

Search

Hot Deals

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • American Airlines Boeing 787-9 Premium Business Class seat
    I Tried Status-Free Airline, Hotel Free Agency And Hated It January 11, 2026
  • Rosewood Baha Mar lobby marriott
    Mocked For Hyatt–Rosewood Take, Now Marriott Circles January 11, 2026
  • Aer Lingus A321neo
    Aer Lingus Is Pulling Long-Haul Out Of Manchester January 11, 2026
  • Capital One Venture X Business Bonus
    Last Call: Massive Capital One Venture X Business Welcome Offer, Up To 400K Bonus Miles January 10, 2026

Categories

Popular Posts

  • a police officer holding a handcuff
    CBP Detained U.S. Citizen For Hours At Houston Airport, Claimed Fourth Amendment Does Not Apply December 15, 2025
  • Lufthansa Senator Lounge Frankfurt Review
    Review: Lufthansa Senator Lounge B (Non-Schengen) – Frankfurt (FRA) December 30, 2025
  • a room with a glass display with red glass objects
    Review: Air Canada Maple Leaf Lounge Frankfurt (FRA) December 31, 2025
  • racist Canadian traveler Cambodia airport
    Canadian Traveler Unleashes Racist Tirade And Violence At Cambodia Airport December 18, 2025

Archives

January 2026
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  
« Dec    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.