At long last, the full ice cream sundae service is returning to United Airlines Polaris business class…but only on a few routes to begin.
“Signature” Ice Cream Sundae Service Returns to United Airlines Polaris Business Class…On Four Routes To Start
Starting December 1, 2022, United will reintroduce its full ice cream sundae service on the following routes from San Francisco (SFO) in Polaris business class:
- Brisbane (BNE)
- Frankfurt (FRA)
- Singapore (SIN)
- Sydney (SYD)
In a memo to flight attendants, United explain that the return of ice cream sundae service is based upon both passenger and flight attendant feedback.
Based on customer and flight attendant feedback, we’re revamping the Polaris dessert service and are bringing back a new three-tier dessert cart for our signature ice cream sundae service. Cheese plates with fruit and tarts will be included as additional dessert options offered.
The three-tier dessert cart was a staple of Polaris service prior to the pandemic.
Currently, United offers a “pre-dressed” ice cream dish in Polaris business class, typically vanilla ice cream with a single topping sprinkled over it.
United calls this a “soft launch” and while I understand it wants to ensure the return to a full-service dessert cart runs smoothly, I hope other longhaul routes will not be kept waiting for too much longer.
It is great to see, even if only on four routes to start, that United is restoring its full ice cream sundae service. I realize that Americans’ love for ice cream sundaes is not shared around the world, but like warmed mixed nuts, there is always something special about an ice cream sundae on a plane. American Airlines and Delta Air Lines brought back thier full ice cream sundae service months ago, so this move only begins to match what competitors have previously brought back. United will also reintroduce hot towel service on December 1st.
United is introducing other positive meal service changes on domestic routes, which I will share tomorrow.