The new C10 United Club at Chicago O’Hare represents a huge upgrade over the old club in Concourse C, though at 2:45 pm I struggled to find a seat in a lounge that is still too small to accommodate passengers comfortably during peak periods. Nevertheless, the space is quite attractive and the food improvements are substantial.
United Club Chicago ORD C16 Review
I arrived after stepping off my flight from Los Angeles at 2:40 pm, which in the past has been a more quiet period ahead of the busy bank of European departures in the late afternoon and early evening. I can only imagine how crowded it must get later.
Location + Hours + Access
Located next to gate C10 in the C Concourse of Terminal 1, this lounge is currently open daily from 5:00am to 9:00pm.
Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.
Furthermore, one-time passes from Chase are theoretically accepted or a single-visit pass can be purchased at the reception desk for $59. Do note, however, that I found a large sign outside the lounge stating that one-time passes were not currently being accepted.
Also note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.
Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from ORD, United does not give premium cabin passengers access on domestic flights without status.
Global Services passengers are also allowed complimentary entrance.
Like the new C120 lounge in Newark, as you enter you can scan yourself in via your boarding pass and bypass an agent all together. Even if bringing a guest in you can use the automated entrance to register your guest as well.
As you enter the lounge there is cozy seating on either side of a large hall that leads to the dining and bar area on the left or a more traditional seating area on the right.
Seats are varied, with a mix of chairs, couches, large shared tables, and individual tables.
In all cases, power ports are easily within reach and these include both USB-A and USB-C ports.
There’s plenty of natural light, great tarmac views, local artwork, and some green plants, all of which give the lounge some unique character.
Food + Drink
The lounge shines when it comes to food and drinks and is a massive upgrade over the old lounge.
- salad bar
- cooked vegetables
- potato wedges
- whole fruit (apples, bananas, oranges, grapes)
- cheese slice
- macaroni & cheese
Kudos to United for using real dishes and cutlery in this lounge, which gives the lounge a much more premium feel than using disposable items.
I also liked a little snack station by the bar with large jars of nuts and gummy bears and ramekins to put them in…it felt like a Lufthansa lounge.
The U-shaped bar was crowded with a number of passengers parked there to work and hunched over their laptops while drinking.
Here’s a list of complimentary drinks:
Other drinks and cocktails are for purchase.
Sadly, United chose not to add a barista coffee station to this lounge, which was a missed opportunity. Coffee machines are readily available to dispense drip coffee and espresso-based drinks.
Showers + Bathrooms
Restrooms are located in the rear of the lounge and include automatic soap dispensers, faucets, and hand dryers at every sink.
I realize there probably simply was not space, but the lack of showers are a missed opportunity as United tries to surpass its competition when it comes to lounge space.
There is a “wellness room” available for nursing mothers.
You’ll notice a number of “robots” monitoring the lounge. The goal, it appears, for these devices is for you to place your dirty dishes or trash on them. I’m not sure this is going to long-term solution to cutting labor costs…
Kudos to United for the beautiful new lounge space and nice upgrade when it comes to food. Unfortunately, the lounge space is still too small to handle peak crowds. Hopefully United is already looking at ways it can double the size of this space in the years ahead. But even with crowds, it represents a far better experience than the old lounge.
Have you visited the new United Club C10 ORD lounge? What were your impressions?