United Club Houston IAH Terminal E Review
I reviewed this lounge prior to my flight to Los Angeles on my way home from Brazil.
Location + Hours + Access
Located in Terminal E, this lounge is currently open from 5:45am to 9:00pm seven days a week. It is located between Gates E11 and E12. This is the largest United Club at Bush Intercontinental Airport and includes an entrance on departures level then an elevator or escalator upstairs to the main lounge area.
Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.
Furthermore, one-time passes from Chase are accepted or a single-visit pass can be purchased at the reception desk for $59. Access using one-time passes may be limited if the lounge becomes too crowded.
Also note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.
Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from IAH, United does not give premium cabin passengers access on domestic flights without status.
Global Services passengers are also allowed complimentary entrance.
At the top of the escalator you can walk straight ahead to receive flight support or turn left or right for seating.
This is another old-school Continental Airlines lounge, but features new furniture with USB and power ports. Even so, the lounge feels very late 1990’s, early 2000’s due to the dark wood paneling and low ceilings. I tend to prefer this style to the more modern open floor plan and had no trouble locating a seat on a Saturday morning at 8:00am.
This lounge features a family room with an area for kids to run around without disturbing others, but it was closed due to the pandemic.
Food + Drink
As you make your way deeper in the lounge, you’ll hit a bar and food buffet area in the very back of the lounge. There, alcoholic beverages and soft drinks are available upon request. Beer and wine are free while premium wine and spirits do incur a fee. If you are traveling in Polaris Business class, be sure to ask for a couple of drink chits when checking in.
Beyond alcohol, beverage selections include coffee, hot water (for tea), a pair of espresso machine, and tap water in a cooler with ice.
Breakfast items included:
- Cage-free harbored eggs
- Chobani yogurt
- Block & Barrel hot breakfast sandwich – eggs, cheese, and sausage on a buttermilk biscuit
- Oatmeal – several flavors available with toppings
(Note – The C1 lounge had a more extensive breakfast menu)
I used to use this lounge to shower after a redeye flight. Sadly, United has removed showers from all of its United Clubs (Polaris Lounges still have showers). The restrooms appear to have been remodeled (the showers were removed, after all).
I spent an hour in this lounge and it got less crowded the later in the morning it became. The good news is that this lounge is large enough that even with a lot of people you likely will not have trouble finding a seat. The lounge reminds me of the showers that used to be available in Continental Presidents Clubs and how much I miss them.