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Home » ANA » ANA “The Room” Business Class: Simply Spectacular
ANA

ANA “The Room” Business Class: Simply Spectacular

Matthew Klint Posted onNovember 12, 2021November 14, 2023 41 Comments

After a pair of forgettable flights on EgyptAir, I was greatly looking forward to boarding my ANA 777-300ER flight from London to Tokyo, which featured ANA’s latest business class product called “The Room.” My expectations were high but somehow they were still exceeded and I stepped off the flight smiling from ear to ear.

ANA “The Room” – It Beat My Lofty Expectations

Unlike Lufthansa, which has teased a new business class seat for five years, ANA announced a new business class product…and debuted it onboard less than a month later. Its new product, dubbed “The Room” and currently offered onboard select 777-300ER aircraft, gives Qatar Airways’ QSuite a run for the money and represents an incredibly spacious and comfortable seat.

a row of seats on an airplane

a row of monitors on an airplane

a seat in an airplane

a seat and desk in an airplane

a man wearing a face mask

But it goes so far beyond that. Service was spectacular, food was delicious, IFE well-done, and there are even bidets in the lavatory.

Of course you’d expect great service on ANA, but each flight attendant was gracious and attentive, addressed me by surname, and went out of their way to make my flight comfortable (for example, by proactively offering to make my bed after dinner).

Speaking of dinner, the food onboard was very delicious. I ordered off the western menu from London (relax folks, I pre-ordered the Japanese meal for the Haneda -Bangkok segment) and was elated to see little touches like a menu, amuse-bouche, proper appetizer, and cheese tray to complement a filet mignon main course that by itself was very tasty.

a blue menu on a table

a plate of food on a napkin

a tray of food on a table

a tray of food on a table with a television screen

a plate of cheese and bread on a table with a spoon and fork

No COVID-19 hygiene theatre here. Real glasses. Real napkins. Large portions. Other than the masks and the covered entrees, you would never know that a pandemic continues.

I slept like a baby and was elated just to pull up into Tokyo International Airport once again…it has been more than two years since I was last there and I greatly missed it.

a bed in a plane

a large building with a lot of vehicles parked outside

Bottom line: ANA’s latest business class seat is one of the best (and arguably the best) business class products in the sky.

Ahead: a 20 hour layover in HND – and no lounge access for most of it…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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41 Comments

  1. Willem Reply
    November 12, 2021 at 12:48 pm

    They have the same screensaver as when I flew them 2 years ago, maybe it’s the same every fall?

  2. Greg Reply
    November 12, 2021 at 12:59 pm

    Nice to see some standards held

  3. Alvin Reply
    November 12, 2021 at 1:34 pm

    Not sure what Haneda is like to spend copious amounts of time in airside? Shame you don’t get to visit the landside observation deck but hope you have fun nonetheless!

  4. Joe Chivas Reply
    November 12, 2021 at 1:38 pm

    Real glassware, cloth napkins, and food not sealed in plastic? It sounds like dangerous extremists set ANA’s Covid protocols.

    Did you feel comfortable eating under these unsafe conditions?

    • Yoli Reply
      November 12, 2021 at 4:56 pm

      Did you think they were not washed?
      Of course they come in plastic. The stewardes takes them out and fix your table. That’s service!

      • David Reply
        November 12, 2021 at 5:19 pm

        The sarcasm sailed over your head……

        • Pete Reply
          November 12, 2021 at 5:49 pm

          The first time it was arguably funny, the 100th time, it comes across as old and tired, like those hair highlights.

          • Aaron
            November 13, 2021 at 1:37 am

            Oh, snap. In triple and Z formation.

  5. HChris Reply
    November 12, 2021 at 2:09 pm

    Because of the catering quality, I would bet money that it was intentional you did the Japanese menu departing from Tokyo and not flying into it.

    • Matthew Klint Reply
      November 12, 2021 at 2:10 pm

      Indeed. I’m not usually one who enjoys Japanese food, but I figured if I was going to try it – I’d do it from Japan.

    • Aaron Reply
      November 12, 2021 at 2:41 pm

      ANA tends to have good food regardless of origin, and regardless of whether you are ordering from their Japanese or Western menu.

      • Nick Reply
        November 12, 2021 at 7:15 pm

        This could be a thread on its own. I prefer Japanese food out of Japan, but each departure point is different. I’ve found Sydney to be good and Hong Kong to be quite poor, no matter the carrier

        • Aaron Reply
          November 13, 2021 at 2:02 am

          I find Honk Kong catering to be quite good, actually. Shanghai tends be a bit meh, actually. But, to each their own…

          • Nick
            November 13, 2021 at 4:39 am

            I’ve no idea where ‘Honk Kong’ is Aaron.

          • Aaron
            November 13, 2021 at 6:23 am

            You know what I meant, but for the obtuse reading this, Hong Kong.

  6. adi Reply
    November 12, 2021 at 2:21 pm

    Wonderful review and pictures! Whilst I have never traveled ANA I have heard that their bedding is hard- was this true in the new seats too?

    Based on the pictures the rooms seem even more spacious than the Q-suites, and that’s saying a lot!

    • Matthew Klint Reply
      November 12, 2021 at 2:42 pm

      I did not find the bedding hard, though I do have a firm mattress at home.

      • Ml Reply
        November 12, 2021 at 7:09 pm

        What are the quarantine protocols in Japan right now

  7. sinosoul Reply
    November 12, 2021 at 2:54 pm

    What’s the alchi selection though? C’mon, that ought to be the crux of the review here.

    • Matthew Klint Reply
      November 12, 2021 at 2:55 pm

      This is more of a first impression / live take on my trip. Next week, I’ll be publishing a very detailed review of this flight including a breakdown of the menu (breakfast too) plus info on Wi-Fi, amenity kits, IFE, and other aspects of the flight I did not mention. I’ll also have a lot more detail on the seats–how the doors close, how they are controlled, and what it is like to fly in such a spacious seat.

  8. derek Reply
    November 12, 2021 at 2:55 pm

    A wonderful review! I am only flying for very important business now (down from essentials and emergencies only) but this type of review is a feast for the brain and therefore very important travel. Thank you, Matthew.

  9. Justin Reply
    November 12, 2021 at 4:23 pm

    This ANA product or EVA’s Royal Laurel to cross the Pacific? I’ve tried the previous ANA business product and EVA and generally regard them as a tie, but would be curious if this pushes ANA ahead.

    • Matthew Klint Reply
      November 12, 2021 at 8:26 pm

      I love them both. I’d choose ANA, but you cannot go wrong with EVA.

    • Kacee Reply
      November 14, 2021 at 9:47 pm

      ANA. Overall my favorite business class product. The food and service are superb.

  10. AYL Reply
    November 12, 2021 at 5:54 pm

    flew Qsuites twice on diff aircraft and flew ANA’s new J The Room and new F The Suite last month and while they were both fantastic, Qsuites is the clear winner as “Best J in the world” due to both the hard and soft product. i simply could not move while laying flat in The Room which was a dealbreaker for me

    • Matthew Klint Reply
      November 12, 2021 at 8:23 pm

      Interesting. I’d call the hard product a draw, catering better on Qatar, but service better on ANA.

      • Aaron Reply
        November 13, 2021 at 1:39 am

        I’d say ANA wins on the seat (so much more spacious than Qatar’s) and service, while Qatar has the better IFE system. Food I’d rate the same.

  11. Nate nate Reply
    November 12, 2021 at 6:46 pm

    Were you not able to enter the country due to Covid?

    • Matthew Klint Reply
      November 12, 2021 at 8:22 pm

      Correct. US citizens (unless dual citizens, permanent residents, or holding a visa) are not allowed to enter Japan. Indeed, I could not even transit NRT…had to be HND.

      • tom Reply
        November 12, 2021 at 9:28 pm

        huh?
        You landed at NRT, what do you mean you could not transit there?
        Surely there are only 3 possible outcomes;
        Enter Japan
        Transit to 3rd country
        Return to origin

        • Matthew Klint Reply
          November 12, 2021 at 10:01 pm

          I landed in Haneda and continued to Bangkok.

          • Jan
            November 13, 2021 at 8:40 pm

            Whoa… we can’t transit at NRT?

            I just booked a flight through there on JAL.

            When I called the airline a month ago there was no mention of this.

          • Matthew Klint
            November 13, 2021 at 8:43 pm

            You can transit, but your connection at NRT must be same-day. Overnight connections are not permitted unless you can legally enter Japan.

  12. Michael Reply
    November 12, 2021 at 9:46 pm

    Great review! How’s the leg room in those seats? I am 6’4″ and have had trouble fitting into many business class seats on airlines based in Japan. Thanks!

    • Matthew Klint Reply
      November 13, 2021 at 1:41 am

      I’m 6’1″ and found the seat plenty long enough for me. The seat pitch is 53 inches upright and the bed is 72 inches long.

  13. A Reply
    November 13, 2021 at 10:38 pm

    I thought you usually dress up a little bit – e.g. collared shirt and nice shoes – when you fly premium cabins. Is that no longer the case? No judgement here. Just curious.

    • Matthew Klint Reply
      November 13, 2021 at 10:39 pm

      Correct, no more dressing up. I guess that era has passed. Maybe I’ll do a post on it.

      (But this was a J Crew sweater, not a t-shirt)

    • A Reply
      November 13, 2021 at 10:39 pm

      Oh, was the t-shirt because you were in the middle of the whirlwind mega-trip that you described? Again, no judgement; I’m just genuinely curious as to your thoughts of dressing up for flying

      • Matthew Klint Reply
        November 13, 2021 at 10:41 pm

        Yep, this was after a flight from LAX-IAD, an overnight at IAD, daytime flight to CAI, 3:40am arrival, five hour layover in Cairo, five hour flight to London, then seven hour layover in London.

        • A Reply
          November 13, 2021 at 10:52 pm

          Ah, that is a sweater. Clearly I didn’t look closely enough, sorry!

          And I only remembered that this was part of the whirlwind trip after leaving my previous comment, or I wouldn’t have said anything…my bad. (Again, no judgement from me even if it were a t-shirt.)

  14. Shahed Reply
    November 20, 2021 at 11:41 am

    I love the kabosu juice on ANA flights. It’s a wonderful citrus drink using kabosu, a type of lime in Japan. Yum!

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