Passengers traveling through United Airlines’ hubs will soon have access to virtual, on-demand customer service via their mobile device called “Agent on Demand”. United Airlines “Agent On Demand” Hopes To Streamline Customer Service At Hub Airports Beginning later this...
Review: South African Airways Lounge Cape Town (CPT)
I arrived at Cape Town International about two hours before my flight to Johannesburg, leaving me plenty of time to check out the South African Airways domestic lounge in Cape Town. While the survival of SAA remains an unresolved...
United Airlines Cuts Several Surprising Domestic Routes Next Month
United Airlines will suspend 25 domestic routes next month, including several surprising routes. United Airlines Will Suspend 25 Domestic Routes In January 2021 Effective January 5, 2021, United will suspend the following domestic routes: Chicago (ORD) Lehigh County, Pennsylvania...
United Airlines Shrinks International Schedule In January 2021
With a vaccine ready for distribution, United Airlines sees light at the end of the tunnel. Nevertheless, new pandemic-related travel restrictions and more reported cases have prompted United to shrink its international schedule in January 2021. United Airlines Shrinks...
Oops: 150+ Israelis Denied Entry Into Dubai Due To Visa Snafu
Over 150 Israeli passengers were trapped in Dubai Airport after confusion over a new visa policy concerning Israeli passports. Eventually, the issue was resolved but not before several hours of confusion and waiting. Travelers With Israeli Passports Initially Denied...
I Experience The “Coming Out” Scam In Cape Town
A man came up to me on the street. He asked for help. I attempted to help him. But I soon found that I fallen to victim to the Cape Town version of a “coming out” scam…or something like...
What Do You Do If An Airline Cancels Your Return Ticket And Blames You?
You fly to your destination. You have a great time. But when you check-in for your return trip, you find your itinerary (not your flight) has been cancelled. You call the airline or ask an agent at the airport...
Impressive Police Interdiction Blocks Infectious Family From Boarding Flight
No foul play. No ill intentions. But a fine display of coordination by health and law enforcement officials deserves great praise after a mother and her COVID-19-positive son were stopped from boarding a flight to Puerto Rico. Police Stop...
Review: Westin Cape Town
I had a lovely two-night stay at the Westin Cape Town, a classy hotel in a great location of Cape Town. Westin Cape Town Review My stay was in early March 2020. The world was still awakening to the...
United Airlines Completes 777-200 Polaris Retrofits
Flying the 777-200 on a longhaul international United Airlines flight? You’ll no longer have to check the seat map to see which type of configuration you can expect in business class. United has completed its Polaris retrofit process and...
As More Details Emerge, United Airlines Bans Flyers Who Knowingly Flew With COVID-19
United Airlines has banned the couple who knowingly flew to Kauai with COVID-19. Key new details have also emerged about the incident. As Timeline Emerges, United Bans Couple Who Knowingly Flew With COVID-19 Wesley Moribe, 41, and Courtney Peterson,...
United Airlines Introduces Bento Tray In Economy Class
United Airlines is introducing two new items to its buy-on-board menu in economy class this month, including a bento tray. But if you are expecting Japanese food, the word “bento” is being used in its broadest sense. United Airlines...
Great Coffee In Cape Town
During my time in Cape Town I enjoyed several nice cups of coffee, though perhaps none better than at my hotel. Great Coffee In Cape Town I stayed at the Westin Hotel, which featured a beautiful breakfast spread each...
Want To Fly First Class? Your Clothes Don’t Matter
Travel + Leisure is a magazine that I enjoy. But its latest tip on how to score a “free” first class upgrade is nothing short of absurd. Another Misleading How To Get A Free First Class Upgrade Article The...
My Thankful Uber Driver In Cape Town
Moments after stepping into Robert’s car at Cape Town International Airport, he started pouring out his heart to me. This was not going to be an ordinary Uber ride. A Memorable Uber Trip In Cape Town Robert, who said...
Air New Zealand Looks Inward With New Safety Video
Air New Zealand has released its latest safety video and unsurprisingly, it focuses on domestic travel. With international borders still closed, the safety video reminds Kiwis they still have a beautiful nation to explore. New Air New Zealand Safety...
Southwest Airlines Warns Over 6,800 Employees Of Impending Furloughs
Southwest Airlines has not laid off a single worker in its entire 53-year history. But with air travel recovery stalled and unions not agreeing to deeper concessions, nearly 7,000 employees have been warned they may be the first to...
Flying With United’s Most Loyal Customer
As he entered the United Polaris Lounge, eyes turned as staff stood. Mr. Stuker was back, United’s most loyal customer in terms of miles traveled. He sat down at the table next to mine. We started chatting. Turns out...
There’s A New Loophole To Allow Emotional Support Animals On Planes…
Airlines have been given the green light by the U.S. Department of Transportation to further restrict or prohibit emotional support animals onboard. But there’s still a potential loophole that can be exploited, even if not nearly as egregiously as...
In Defense Of American Airlines: Thanks For The Gift!
View From the Wing says “American’s holiday gift promotion makes no sense, and is stunning in its lack of generosity.” The Points Guy says “American hyped holiday cheer and gifts, but delivered me disappointment.” But my message to American...
