Australian airline Qantas has provided updated guidance to staff on what language is appropriate…and what language is not. Qantas has embarked upon a “Spirit of Inclusion” initiative, which includes a new set of guidelines governing language. Produced by the Diversity...
Passenger Strips Naked, Watches Porn, Attacks Crew
A 20-year man has been arrested by Bangladeshi authorities after creating quite a scene onboard a Malindo flight from Kuala Lumpur to Dhaka. After takeoff, the man stripped naked and began watching a pornographic video on his laptop. This despite...
Breaking: United Reverses Course on Employee Bonus Changes
Great news for United employees and the passengers who are served by them. United Airlines is wisely reversing course, suspending plans for a new lottery system to replace more predictable quarterly bonuses. Here’s a letter United President Scott Kirby...
Review: Singapore Airlines A380 Suites Class Singapore to Melbourne
The moment had finally arrived. It was time to experience (at the time) the superlative first class product in the skies. We had to get to the gate, though, from The Private Room, Singapore’s lounge-within-a-lounge for first class passengers....
Anger Mounts Over United Bonus Cutbacks
If United Airlines thought employee protest over its bonus cutback would fizzle out over the weekend, it could not have been more wrong. In fact, I haven’t seen so much anger, disappointment, and fear from United Airlines’ employees since...
Emirates Tells U.S. Airlines: Let’s Work Together!
Sir Tim Clark, President of Emirates, wants a truce with U.S. carriers. He’s tried of being vilified and thinks a partnership with American, Delta, and United would benefit everyone involved. In an interview with Business Insider, Clark scolded U.S....
Live and Let’s Fly Weekend Digest: March 04, 2018
I’ve been grounded all week and am thankful for it. No plans to travel next week either. Plenty of time with family and friends instead. Lots of work too. There have been a handful of trips I’ve turned down,...
United FA Forced to Delete Her Petition to Restore Performance Bonuses
United Airlines’ employees are not happy about the replacement of performance bonuses with a lottery. One even went so far as to start a petition to reverse course…only to be silenced hours later. I’ve heard from dozens of employees...
Review: Singapore Airlines Private Room (SIN)
The Private Room at Singapore’s Changi International Airport offers both tranquility and fine dining to Singapore Airlines’ first-class passengers. First, though, we had to find it. We arrived from San Francisco at 1am and were on our own in...
Delta Loses NRA Tax Battle, Will Likely Win War
What does a memo from the Delta CEO and newly enacted tax reform legislation tell us about the power dynamic between Delta and its home state? Yesterday, Georgia Governor Nathan Deal singed into a law a $5BN tax reform...
United Airlines Inflames Employees With Bonus Cutbacks
United Airlines’ President Scott Kirby is on the warpath again, this time unleashing a plan that will slash bonuses for most employees. In January, I wrote about United’s new “core4” emphasis, which will focus training on the following four...
Unbelievable: Miami Couple Embezzled Millions from Airport Lounge
A Miami couple and third accomplice have been sentenced to prison time and hit with stiff restitution fines for laundering money from an airport lounge at Miami International Airport. It all took place at the Club America lounge in...
Seat Shenanigans on Lufthansa
Add Lufthansa to the list of airlines that play games with confirmed seat assignments. An Award Expert client needed to travel from Newark to Zurich this week and wanted first class. Since SWISS generally does not release first class...
Review: Singapore Airlines 777 First Class Dinner from Seoul to Singapore
After stuffing myself on the first leg of SQ15 from San Francisco to Seoul, it was time for another feast on the connection to Singapore. Thankfully, I had taken some time in Seoul to walk up and down the...
Controversial Air New Zealand Safety Video Angers Many
A new Air New Zealand safety video is out and although well done as usual, has angered many Kiwis. Why? Flight 901. Check out the new safety video below. It is filmed in Antarctica and features stunning scenery highlighting...
American Airlines Art Exhibit in Los Angeles
For all we like to rag on them, airlines often to do a lot of good for the community. In the era of #MeToo, American Airlines is recognizing the importance of female leadership across industries in Los Angeles. I’m...
Bizarre Business Class Advice in Harper’s Bazaar
It’s time to start calling out the mainstream media on fake upgrade and premium cabin stories. Several days ago a friend at United Airlines forwarded me an internal communication heralding the high ranking of United Polaris from Harper’s Bazaar. I...
Virgin Atlantic Confirms Upgrade Story is #FakeNews
Virgin Atlantic has confirmed what we all knew…the recent Bloomberg story on upgrades was #FakeNews. Gilbert from God Save the Points has done an excellent job in covering this story, going so far as to record a phone call...
Why Did Singapore Airlines Close Lounge in Seoul?
Next up in my Australia trip report is a review of the Singapore Airlines SilverKris lounge in Seoul Incheon. But that seems almost pointless considering Singapore unexpectedly shut down the lounge last month. Instead, let’s focus on the reason...
Review: Singapore Airlines 777-300ER First Class
After a successful photo finish in San Francisco to connect just as the doors were closing, my uncle and I settled into the eight-seat first class cabin dripping in sweat. Talk about first class… Note, this trip report covers...
