United Airlines hates family separation…unless their customers won’t pay to sit together. Last June, United Airlines, along with other airlines, came out strongly against the White House decision to separate minor children from parents who are captured while crossing the...
The Classic But Clever Gimmick Airlines Are Using To Avoid Compensation
What’s the easiest way to ensure that a flight lands on time? The answer is an old trick that more airlines are turning to scrub flight delays. It’s called schedule padding. Arriving on time is easy when you block...
United Airlines Helps To Rebuild Houston
As we remember the first anniversary of Hurricane Harvey, we also remember that Houston is still rebuilding. A flight attendant passed on the following note from CEO Oscar Munoz to the United family: Dear United family, I spent this...
Review: Aeromexico 787-9 Business Class Mexico City To Paris
My late-night flight from Mexico City to Paris represented the perfect flight-time for sleeping…but would service suffer as a result? I lined up at the gate one hour prior to departure, hoping to be first onboard. Boarding began about...
Chase Trades In A Rare Beauty For A Lemon
If Chase were in the car business, it would be guilty of swapping out a rare beauty for a lemon. My metaphor is meant to convey this: we just lost a great partner and its replacement is essentially useless...
British Airways Makes Me Cry…Again
I’m a sucker for a good airline marketing campaigns and British Airways continues to impress me. Over the last few years the BA Magic campaign has released heartwarming videos centered around bringing families together including: Now comes the latest...
Live and Let’s Fly Weekend Digest: August 26, 2018
It was an unseasonably cool week in LA and we are expecting more of the same in the week ahead. That has made being home all the more sweeter. I plan to be home again this week, but my...
Breakfast Tacos On United Airlines?
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. My upgrade...
Review: American Express Centurion Lounge Mexico City (MEX)
I spent five hours in the The American Express Centurion Lounge in Mexico City and wished I had stayed longer. I visited the Terminal 2 location during my recent extended layover in Mexico City, not really knowing what to...
Frontier Pilot Suspended: Online Bullying or Protected Speech?
A Frontier Airlines pilot was suspended for allegedly encouraging children to beat up a transgender student in Oklahoma. Some context first. In rural Oklahoma, a 12-year-old transgender student began using the female restroom in the new school year after using...
Ryanair Finds The Perfect Way To Make Customers Hate It More
One way to fight an ongoing labor strike is to rally customers to your side. You might think Ryanair would be pulling out all the stops to make customers happy during this turbulent labor period. Instead, Ryanair is pouring...
Qantas Issues Challenge For Nonstop Sydney – London Flight
Qantas CEO Alan Joyce is beaming. His airline’s new London to Perth route is performing splendidly. Since starting the route in March, load factors have exceeded 90%, including a 94% load factor in business class. But that’s just step one....
The Transatlantic Boom To Eastern Europe
New fuel efficient aircraft and emerging markets are prompting more carriers to serve Eastern Europe directly from North America. That’s a tremendous asset to travelers looking for beautiful and affordable vacations. Earlier this week, American Airlines announced new summer...
The Gold Mine Of China Turns Into Fool’s Gold For U.S. Airlines
U.S. airlines are retreating from Mainland China, realizing the great Chinese aviation gold mine may actually be fool’s gold. To be sure, there is money to be made…a lot of it. But U.S. airlines are increasingly finding frustrating yields...
Review: Aeromexico Lounge Mexico City (MEX)
After spending most of the evening in the nearby American Express Centurion Lounge, the Aeromexico Salon Premier in was quite a letdown. Terminal 2 of Mexico City’s Benito Juarez International Airport features two Aeromexico lounges within close proximity of...
United Considers Significant Expansion To Washington Dulles Hub
United Airlines is considering up to a 50% increase in its number of flights at Washington Dulles. Speaking at the Boyd Group International Aviation Forecast Summit in Denver, United President Scott Kirby hinted at the expansion: Today we have...
Review: Delta Sky Club Los Angeles (LAX)
The Delta Sky Club in Terminal 2 at LAX offered everything I needed for a productive visit prior to my flight. If I’m using a lounge in the morning, the three most important amenities I am looking for are...
Alaska Airlines Cuts Pre-Flight Alcohol in First Class…For Now
If you want to enjoy an alcoholic beverage before your flight, it may be best to avoid Alaska Airlines. At least for now. In fact, complimentary alcohol has been missing since August 01st. Spokeswoman Ann Johnson told USA Today this...
Air France Unions May Give New CEO A Chance Before Striking (But Not KLM)
We are still a long way from kumbaya around the campfire, but labor unions at Air France have dialed down the the harsh rhetoric and threats to strike against the new leader. Last week I wrote about the ice cold...
A Superb Airline With A Superb Aircraft Is Coming To LAX
Finnair is returning to Los Angeles. This is not Finnair’s first attempt to serve Los Angeles, but it has been many years. This time, the carrier will operate an A350-900 aircraft on the route, which is one of my...
