I’ve stood by embattled United CEO Oscar Munoz throughout the passenger dragging incident saga, but one issue puzzles me–who is telling the truth on reaching out to Dr. Dao? Earlier today I wrote about the elaborate press conference staged by...
Lawyers Stage Elaborate Press Conference to Pummel United Airlines
The pageantry of a made-for-TV legal case was on full display yesterday, as Dr. David Dao’s lawyers used a carefully staged press conference to lay out their case against United. Here’s the press conference — 1hr in length — In the...
Why Didn’t Anyone Help the Bloody Passenger?
Leadoff questions: if the treatment of Dr. David Dao was so immoral, why didn’t any of his fellow passengers try to stop it or also leave the flight in protest? In discussing this issue with my wife, a psychology...
Flight Review: Asiana A321 Business Class
What is business class like on an Asiana Airbus A321? Asiana has discontinued operations in Siem Reap, ceding the destination to its low-cost Air Seoul subsidiary. Thus, an Asiana flight review from Siem Reap to Seoul will be of...
I’m on a 13hr45min Flight Without My Laptop!
Hello from 38,000 feet above Central Europe! I’m on a Turkish Airlines flight back to Los Angeles…a 13hr45min flight…without my laptop…in economy class. Why would I do that to myself? Because I love Istanbul, saw a very cheap fare...
A New Job Opening at United: Public Relations Manager
Want to help United Airlines avoid another #leggingsgate or #bumpgate? Now’s your chance! The carrier is hiring a Public Relations Manager. You can read the full job description here, but I do find the opening paragraphs of the job...
One New Video, Two Competing Narratives – Passenger Interaction with Police Prior to Ejection from United Flight
A new video has surfaced documenting the words exchanged between Dr. David Dao and Chicago Aviation Police prior to Dao’s removal from a United flight on Sunday. Here is the video, which shows a belligerent yet paradoxically calm Dao speaking...
New Tricks for Booking Air Tahiti Nui Award Space with AA
A couple weeks ago I wrote about the inability of American Airlines agents to confirm award space on Air Tahiti Nui. This wasn’t just a couple bad agents, but a recurring problem experienced over dozens of calls and days....
Must See: United CEO on Good Morning America
United CEO Oscar Munoz appeared on ABC’s Good Morning America today as the first stop on his apology tour for the passenger dragging incident. The seven minute interview is worth a watch– Munoz is guarded in his words, yet does...
United Airlines Passenger Downgraded With Threat of Arrest
Here we go again. A California man was threatened with handcuffs if he failed to relinquish his first class seat on a United flight from Lihue to Los Angeles. The reason? His seat was needed for a “more important” passenger....
Emirates Shames United With Powerful Ad
The Royal Jordanian ad poking fun at United was cute. The Emirates ad is damning. Emirates just won the Trip Advisor Travelers’ Choice award for Best Airline in 2017. Now I know it seems like these sorts of awards...
What United CEO Left Out of Apology
It took United Airlines exactly one day to realize it was fighting a losing PR game. In a stunning (but hardly surprising) change in tone, CEO Oscar Munoz is now unequivocally apologizing for the passenger ejection on Sunday that left...
Details Emerge on Identity of Doctor Dragged Off United Flight
Wow! Details about the doctor thrown off the United Airlines flight on Sunday are emerging. He’s quite a character, but I’ll explain why we should not become sidetracked by his past. I do approach this topic cautiously. Surprisingly perhaps, what...
Is Oscar Munoz in Danger of Losing His Job?
Oscar Munoz, the United Airlines CEO who overcame a heart attack and heart transplant surgery, may not be able to overcome an incident that has galvanized the nation and indeed the world. Is Munoz in danger of losing his...
Royal Jordanian Trolls United Airlines
First it trolled Donald Trump. Then the in-flight electronics ban. Now Royal Jordanian is trolling United Airlines. The Royal Jordanian social team seems to have a lot of fun. In response to a trending story of United Airlines dragging...
I’ll Defend Oscar’s Note to United Employees on Flight 3411
View from the Wing shares a note sent from United CEO Oscar Munoz to employees this evening concerning Flight 3411. In it, Munoz staunchly defends United but offers up a morsel of evidence previously not revealed. Here’s the letter, in its...
United CEO Addresses Bloodied Passenger Incident
United Airlines’ CEO Oscar Munoz has issued the a statement concerning the passenger who dragged off an oversold flight yesterday– This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers....
Exploring Siem Reap, Cambodia
Siem Reap is an eclectic town. The French Indochina influence is there, delicious street food abounds, but there is great diversity of cuisines available to cater to tourists from around the world. Take a look at the pictures below. The town is...
A Dependable, Free Babysitter Anywhere in the World
I hope this post does not get me reported to child protective services… My wife and I have started employing a cheap, dependable babysitter when we need to get out for a few minutes. Her name? FaceTime, courtesy of Apple Computer....
Doctor Dragged Off Oversold United Flight
A doctor was literally and forcibly dragged off a United Express flight yesterday for refusing to give up his seat on an oversold flight. United 3411 from Chicago to Louisville was oversold and in need of four volunteers. United offered...
