United Airlines ads were pulled at the Tribeca Film Festival after a rather humorous audience reaction to an ad touting the carrier’s great service. United is a major supporter of the Tribeca Film Festival. Fly United and you’ll find a selection...
Police Officer Who Dragged Doctor Off United Flight Tells His Side
Although it should come as no surprise, two of the Chicago Aviation Police Officers who dragged Dr. David Dao off UA3411 tell a very different story of what happened. Obtained via a Freedom of Information Act request by the Associated Press,...
Review: Los Angeles to London in United 787-9 Polaris Business
I’ve asked my six-month-old son Augustine to offer his thoughts on his very first flight, from LA to London on United Airlines in Polaris Business Class. The day of the big trip finally arrived. Mama and Papa had been looking...
Scott Kirby Positions Himself to be Next United CEO
Did you notice something about the pair of recent United bad publicity stories? Not a word from United President Scott Kirby. I believe that was strategic. CEO Oscar Munoz emerges from these events (the leggings incident and UA3411 incident) tarnished. Even...
Lawmakers Squabble over Washington National Airport
Ronald Reagan Washington National Airport (DCA) has been a hot political topic for decades. As Congress weighs loosening restrictions in this year’s FAA Reauthorization Bill, some are fighting back. Senators from Maryland, Virginia, and West Virginia have teamed up to...
Live and Let’s Fly Weekend Digest: April 23, 2017
Another week, another onboard airline altercation gone viral. I’ve spent most of the day offline today. My goal is to take one day off per week–not always possible, but my wife puts up with a lot during the week so...
Yes, You Can Transfer AMEX Points Back to AMEX
Can you send your already-transfered AMEX points back to Membership Rewards? Where there is a will, there is a way. When you transfer your American Express Membership Rewards points to an airline partner, you are met with this stark warning–all...
Passengers at Odds Over Blame for AA Stroller Incident
The truth has a way of surfacing, one way or another. Another passenger allegedly on the “strollergate” flight has stepped forward to offer a differing narrative of what happened. Most of the blame is placed on the mother, with the...
Review: Brussels Airlines A330 Business Class Brussels to New York
Brussels Airlines has recently been acquired by Lufthansa. The airline will be folded into Lufthansa’s Eurowings (low-cost) division, but remain a separate brand. Here’s what you can expect on a longhaul Brussels flights in business class, at least for now. In...
AA’s Perfect Response to Out-of-Control Flight Attendant
I’m glad that American Airlines learned something from the two recent viral incidents that United Airlines woefully mishandled. At least it knows how to apologize. Earlier today I wrote about another onboard altercation that has gone viral this morning. Unlike two...
Combative American Airlines FA Hits Woman With Stroller, Nearly Hits Baby
Another day, another viral incident. This is all getting old. First United, yesterday Delta, today American. Today’s incident centers on a woman who claims a FA forcibly grabbed her stroller from her, allegedly hitting her and nearly hitting her twin...
Review: Brussels Airlines Sunrise Lounge (BRU)
Although it is not one of the flagship lounges for Brussels Airlines, I enjoyed the morning sun in the aptly-named Sunrise Lounge at Brussels National Airport. The lounge is specifically intended for Brussels departures to the former African colonies, but it...
Hilarious! Passenger Acts Up, Pilots Orders EVERYONE ELSE Off Plane!
A foul-mouthed passenger angry over a delayed Delta Connection flight made her opinion known…a little too known. But the captain’s reaction is priceless. I think humans, myself included, should do better at not poking fun at the downfall of others. In...
Already? United Airlines Cuts Back on Polaris Amenities
United Airlines is cutting back on pillows and mattress pads in Polaris Business Class. As reported by Brian Sumers, the following memo went to FAs– Amenities – effective May 01 Customers and flight attendants both reported that there are...
United Airlines Regrets Leaving New York JFK
United left New York JFK in 2015, a decision it now regrets. I covered United’s departure from JFK extensively– United Airlines Leaves JFK, Moves p.s. to Newark United JFK Employees Say Goodbye to Home, Hello to Uncertainty Onboard Video...
Review: Austrian Airlines 767 Business Class from Beijing to Vienna
Austrian Airlines is known for high-quality in-flight meals and a special coffee menu, but what about the rest of the product? Is it worth it? In the interest of transparency, I state at the outset that this review has never been...
50% Off Southwest Bookings With American Express Platinum
This is not clickbait–I learned something new yesterday that may help Southwest flyers save some change. The American Express Business Platinum card offers 50% points back when you use your points to book through the AMEX travel portal. Thus,...
Arrogant U.S. Carriers Rejoice in Mocking Emirates
Somewhere in the white pyramid that houses Airlines for America a new banner has been unveiled. “War is peace. Freedom is slavery. Ignorance is strength.” If you’re a consumer who cares about a good airline product at a fair...
Austrian Business Class: A Hot Meal on Every Flight
Austrian Airlines is known for its food. One thing in particular that I appreciate is a hot meal on every flight in business class. For this week’s Meal of the Week I focus on Austrian shorthaul catering. The flight...
Photo Guide: How Turkish Airlines Protects Your Banned Electronics
Ever wonder how the in-flight electronics ban works in practice? Last week I flew from Istanbul to Los Angeles on Turkish Airlines, in part to experience the new in-flight electronics ban. How did Turkish deliver? See my step-by-step guide below....
