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Matthew Klint

12589 Articles

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.
Trip ReportsUnited Airlines

Washington Dulles to Kuwait City in United Airlines BusinessFirst

Matthew Klint Posted onOctober 1, 2013December 9, 2016 3 Comments

After being thrown off my flight to Istanbul, settling on a new flight plan to get me to my ultimate destination of Baku was no easy task.  It was late in the day and most flights had already departed....

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Travel

Sorting Meal Orders by Status on United Airlines?

Matthew Klint Posted onSeptember 30, 2013December 9, 2016 8 Comments

In December 2012, an official e-mail was sent to all United Airlines flight attendants with the following instructions– Benefits like bonus award miles, upgrades, priority airport services, fee waivers and discounts help us deliver a distinct and memorable level...

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Award BookingsHot DealsUS Airways

US Airways 100% Bonus on Shared Miles is Back!

Matthew Klint Posted onSeptember 30, 2013December 9, 2016 1 Comment

Last week I highlighted the benefits of US Airways’ frequent 100% bonus on purchased miles promotion and predicted it would be back this month. Instead, US Airways has announced an even better promotion! Through October 15, 2013 US Airways...

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Award BookingsAward TravelCredit CardsStar AllianceUS Airways

Why the US Airways Dividend Miles MasterCard is Still Worthwhile

Matthew Klint Posted onSeptember 26, 2013December 9, 2016 10 Comments

I remain deeply unsatisfied with the indifference US Airways has shown to booking Lufthansa award space I wrote about last week, but US Airways miles remain highly valuable, particularly when compared to partner Star Alliance carriers. For that reason,...

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Trip ReportsUnited Airlines

United Airlines Comes Through in a Pinch. Again.

Matthew Klint Posted onSeptember 25, 2013December 9, 2016 5 Comments

It is easy to rag on United Airlines for its many shortcomings, but United once again came through in a pinch over the weekend, leaving me very pleased to be a Premier 1K member and wondering whether I can...

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United Airlines

Sneak Peek at New Redesigned united.com Homepage

Matthew Klint Posted onSeptember 24, 2013December 9, 2016 5 Comments

Hidden in one of the new United Airlines television ads is a sneak peek at the redesigned united.com homepage: Here is the commercial: Very sleek, slightly reminiscent of delta.com, and hopefully highly functional. United.com is stuck in the 90s...

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United Airlines

United Airlines Puts a New Twist on "Fly the Friendly Skies" Campaign

Matthew Klint Posted onSeptember 20, 2013December 9, 2016 5 Comments

United Airlines released a new ad campaign today that offers heavy doses of Gerwshin’s “Rhapsody in Blue” and brings back the classic “Fly the Friendly Skies” slogan that has been shelved since 1996. In a series of four made-for-TV...

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Award BookingsCredit CardsUS Airways

Diagnosing a Problem: Booking Lufthansa Award Space with US Airways Dividend Miles

Matthew Klint Posted onSeptember 19, 2013December 9, 2016 22 Comments

14 NOV 13 UPDATE: Leaked US Airways Memo: Agents Forbidden to Manually Request Award Space US Airways has not left Star Alliance yet, but if you are trying to book a Lufthansa award next year it might as well have....

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United AirlinesUnited Club

New Bar Menu in Domestic United Clubs

Matthew Klint Posted onSeptember 19, 2013December 9, 2016 9 Comments

United Airlines recently unveiled a revised bar menu at United Clubs across the United States that adds more choice but also increases prices, notably charging for some drinks that were once free and downgrading the branding of some top-shelf...

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Mistake FaresUnited Airlines

Why United Airlines Must Honor Its Errors

Matthew Klint Posted onSeptember 18, 2013December 9, 2016 11 Comments

Imagine you are looking for an award trip to Toronto with your spouse and infant child and are open to routing, travel dates, and enroute stops–you just want the best deal. You have United miles and use united.com to...

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Mistake FaresUnited Airlines

United Will Honor $0 Mistake Fares

Matthew Klint Posted onSeptember 14, 2013December 9, 2016 1 Comment

United Airlines announced on Twitter yesterday that it would honor the mistake fares that allowed many to book fares for as little as $5 round-trip. The wording is important–while legacy United explicitly vowed to honor fare mistakes, United doing...

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AnalysisMistake FaresUnited Airlines

Massive Fare Mistake Leads to $0 Domestic Tickets on United Airlines

Matthew Klint Posted onSeptember 12, 2013December 9, 2016 4 Comments

Someone must be sweating tonight, as United Airlines has confirmed (though it was quite obvious) that human error led to a widespread “fare sale” today in which domestic trips ranging from shorthaul flights from Minneapolis to Houston to longhauls...

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MusingsUnited Airlines

Flying on 9/11, 12 Years Later

Matthew Klint Posted onSeptember 12, 2013December 9, 2016 2 Comments

It has been three months since I have flown on United Airlines—it seems like yesterday that I was running for my connection in SFO—but today I took to the air again, flying from Los Angeles to Newark. In the...

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Star Alliance

Singapore Airlines Video Ad – “Understanding Your Needs”

Matthew Klint Posted onSeptember 11, 2013December 9, 2016 Leave a Comment

Singapore Airlines has launched a new “The Lengths We Go” ad campaign and the first installment is entitled “Understanding Your Needs:”  It is a powerful ad emphasizing the Singapore personal touch and it successfully reinforces the mystique that Singapore depends upon to...

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Travel

Next New York City Miles and Points Meetup: September 17th

Matthew Klint Posted onSeptember 5, 2013December 9, 2016 Leave a Comment

The next Reach for the Miles meetup, in New York City, will be held on Tuesday, September 17th at 6pm. Meet others from the travel industry, talk points and miles, and have a drink from the cash bar at...

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aadvantageAmerican AirlinesAward BookingsOneWorld

Royal Jordanian Award Space Now Bookable on AA.com

Matthew Klint Posted onSeptember 5, 2013December 9, 2016 2 Comments

American Airlines has added Royal Jordanian to the growing list of carriers that you can now redeem AAdvantage miles for online. RJ is a oneworld partner based in Amman that serves Chicago, Detroit, New York, and Montreal in North...

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Travel

Now Hiring: Award Expert Executive Aide

Matthew Klint Posted onSeptember 4, 2013December 9, 2016 6 Comments

I have chosen the non-conventional career path of working for myself instead of working for others, and as Award Expert has grown, it has consumed a growing chunk of my time. Even with an excellent team already lending support,...

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American ExpressAward TravelHot DealsStarwood Preferred Guest

Last Call for 30K Starpoints Bonus from Starwood American Express Card

Matthew Klint Posted onSeptember 2, 2013December 9, 2016 Leave a Comment

UPDATE: Offer now expired. Today is the final day to take advantage of the enhanced sign-up bonus on the Starwood Preferred Guest Credit Card and Business Card from American Express.  Starwood points are great for booking Starwood hotel properties, but they are also a...

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Credit CardsHot DealsUS Airways

Last Day for 100% Bonus on Purchased US Airways Miles

Matthew Klint Posted onAugust 31, 2013December 9, 2016 1 Comment

Update: Offer Expired. US Airways has been good about offering a 100% bonus on purchased Dividend Miles every second or third month for the last two years, but today is the last day for the current promotion.  Buy 10,000-19,000...

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TSA

The Bigotry of Fear Exposed at JFK

Matthew Klint Posted onAugust 29, 2013December 9, 2016 13 Comments

The story of Aditya Mukerjee, a Hindu-American who spent three hours detained at JFK for triggering an explosives alert at a TSA checkpoint is a troubling story and cause for deep introspection. I must admit, even my first reaction was...

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