Category Archives: American Airlines

I recently had the chance to experience “Flagship First Class” onboard the Airbus A321, perhaps for the last time, on American Airlines. The experience reminded me of why American Airlines plans to eliminate its first class service. There are...

Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...

An American Airlines flight was delayed and passengers were asked to exit the aircraft…because of a moth infestation onboard. Moth Infestation Onboard American Airlines A321 Upon boarding an American Airlines Airbus A321 aircraft on May 20, 2023, passengers discovered...

A first class passenger on American Airlines became so upset over the service levels and meal choices on his flight to Miami that he repeatedly demanded to speak to the captain then attacked two flight attendants when told to...

79-year-old Joyce Rowland knew it was not a good idea when American Airlines grabbed her sewing machine at the gate, but when she pushed back, she was overruled. Not surprisingly, when she landed four hours later she found her...

An interesting labor dynamic has emerged at American Airlines, with the airline and the labor union representing flight attendants teaming up to identify and fire senior “cartel” flight attendants who sell “their trips” to junior flight attendants in blatant...

Shoeless Joe, meet Shirtless José. One passenger suffered a meltdown when told that no window seats were available on his American Airlines flight to Florida. Man Suffers Meltdown On Florida-Bound American Airlines Flight When Denied Window Seat The incident...

If a man really was kicked off a flight for “accidentally” using the wrong overhead bin space, I hope the flight attendant who works for American Airlines loses his job and is forever banished from the industry. Claim: Man...