There is no excuse for a Delta agent cursing out a vile passenger. Note the nuance of my previous sentence–I am calling the passenger vile, for reasons I will explain below. But there is simply no excuse to curse...
Review: Delta Sky Club Honolulu (HNL)
I don’t fly Delta all that often, but before my recent flight from Honolulu to Los Angeles I had a chance to visit the Sky Club there. The Sky Club used to be a Continental President’s Club, but was...
Qatar vs. Delta – Who Really Won?
Later today U.S. Secretary of State Rex Tillerson will announce a sweeping deal that will put to rest the dispute between U.S. carriers and Qatar Airways. But who is the real winner here? Qatar Airways will agree not to...
Bravo! Delta Restricts Emotional Support Animals
I’ve written before about emotional support animals…and how some airline passengers routinely abuse federal law to avoid pet fees. Now Delta Air Lines is saying enough is enough. Complaints over animal defecation, urination, and biting have risen 84% over...
Delta Accused of Anti-Semitism in FA Lawsuit
“Delta has encouraged and maintained an anti-Jewish, Hebrew and ethnic Israeli attitude among management, who…operate under an express assumption that ethnic Jews and Israelis cannot be trusted.” So claims a lawsuit filed in New York by four Delta FAs...
Delta Postpones Final 747 Flight
While United Airlines went out of its way to make its final 747 flight a commemorative event, Delta appears to have taken the opposite approach. The Atlanta-based carrier just postponed its final scheduled service on the 747. In a...
Free Tickets on Delta – A Facebook Scam
Online scams are nothing new…but one keeps rearing its ugly head. No, Delta is not giving away free tickets. If you see an advertisement on Facebook that looks too good to be true…it is. Although this has been going...
Admission to Harvard is Easier than Becoming a Delta FA
Want to be a Delta flight attendant? The Atlanta-based carrier is hiring, but be warned…admission is more difficult than getting into Harvard or Yale. Delta will hire 1,000+ FAs in 2018. Last year, the airline hired 1,250 FAs. For...
Live and Let’s Fly Weekend Digest: November 12, 2017
After a quick trip to Honolulu to commemorate the final United Airlines 747 flight, I’m back in LA…for tonight anyway. Tomorrow my next trip begins: a business trip that I’ll detail tomorrow that will take me on a product...
I Enjoyed My Flight on Delta, But…
Yesterday I flew from Honolulu to Los Angeles in Delta First Class, the first time I have flown Delta in four years. Overall, the flight was excellent. Service was particularly outstanding: both attentive and friendly. Although I was never...
Delta, Here I Come!
I’m trying something different for the trip home from Honolulu. United Airlines and I are still in a very healthy relationship, but sometimes you need to see what else is out there in order to appreciate your first love....
American Airlines CEO Suggests Hubs Matter More Than Management
During an earnings call last week, American Airlines’ CEO Doug Parker intimated that bad hubs rather than poor management are to blame for widening profit gaps between industry-leader Delta and American or United. When asked about the widening profit...
Can You Cancel Basic Economy Fares Within 24 Hours?
American, Delta, and United all have some form of a 24-hour courtesy cancellation policy. But does this apply to no-frills “Basic Economy” tickets, which are explicitly non-changeable and non-refundable? In short, yes. But there are limits. Let’s review each...
Delta’s Curious Move to Make Economy Class More Humane
New dishes and cutlery. Better pillows. Menu cards…all in economy class. That’s right, Delta is making the onboard economy class experience even better next year on longhaul flights. But why? Starting later this year, Delta will offer a number...
Defiant Delta CEO: We Will NOT Pay “Nonsensical” Bombardier Tariff
Delta CEO Ed Bastian has come out swinging, saying Delta will take delivery of its new Bombardier C Series order while also promising it will never pay the 300% tariff levied by the U.S. Government. I outlined the stakes of the...
How to Book Delta Flights Online Using Virgin Atlantic Miles
Using Virgin Atlantic miles to book Delta flights often represents an incredible value. While you can always phone Virgin Atlantic to book your ticket, most flights can be booked online. But Virgin Atlantic does not make it easy. Here’s...
18K Points for a Transcontinental Flat-Bed Flight: Still Wide Open
Yesterday, One Mile at a Time noted an exceptional redemption deal for Delta’s premium transcontinental service. By combining an attractive transfer bonus from American Express to Virgin Atlantic and unusually excellent award space from Delta, transcon flights could be booked...
Live and Let’s Fly Weekend Digest: October 1, 2017
Greetings from 38,000 feet. I’m in the air enroute to Europe, where I’ll be spending most of the week. No new products to review on this trip…TAP and Air India didn’t have award space… Some more disturbances in the...
Delta Sues Fraudulent Website Impersonating Delta
Delta Air Lines has filed a lawsuit against Delta Pets, a fraudulent pet transport website that portrays itself as part of Delta but has no actual relation to the airline. Open the website and you’ll immediately see the iconic...
Boeing Wins, Consumers Lose
Last week I wrote about a trade spat between Boeing and Canadian aircraft manufacturer Bombardier over alleged subsidies. The US Department of Commerce has sided with Boeing and plans to slap a whopping 220% tariff on each Bombardier C...
