A United Airlines flight attendant purportedly refused to help an elderly disabled passenger store her small purse and cane in the overhead bin, then tried to get her thrown off the flight when she complained. United Flight Attendant Says...
Should Delta Flight Attendants Have Thrown Off Man Who Repeatedly Reclined His Seat?
How many chances should a passenger be given to obey lawful crewmember instructions? Twice? Three times? Just once? A recent seat recline incident on Delta Air Lines forces us to consider this dilemma. Delta Case Study: How Should Flight...
New De-Escalation Training At American Airlines Seeks To Lower Tensions Between Veteran Crew Members And New Hires
Flight attendants at American Airlines are being trained on de-escalation…with each other, with particular emphasis on calming tensions between new hires and senior flight attendants. New American Airlines Flight Attendants De-Escalation Training…With Each Other As noted by PYOK, flight...
United Airlines Veteran Flight Attendant Complains That New Hires Are “Unanimously Hated”
A veteran United Airlines flight attendant has complained that most junior hires are “unanimously hated” by colleagues and labeled them as not only lazy, but prone to bully veteran flight attendant who wish to offer a higher level of...
US Senators Scold United Airlines CEO For Huge Raise While Flight Attendants Remain Without A New Contract
25 US Senators have signed a note to United Airlines CEO Scott Kirby calling on him personally and United to quickly reach a deal with flight attendants, who have not seen a raise since 2021. US Senators Want United...
“Ugh, Shoot Me In The Eye Now!” United Airlines Flight Attendant’s Reaction To Request For Orange Juice
A United Airlines flight attendant was overheard bitterly complaining about her job and even about an orange juice request on a transatlantic flight. How should United deal with such bitter employees? United Airlines Flight Attendant Hates Her Job…And Let’s...
How Flight Attendants Determine If You Are Too Intoxicated To Fly
Flight attendants and gate agents look for several signs in determining whether you are fit to fly and have a lawful duty to cut you off or even deny you boarding if you appear intoxicated. How Flight Attendants Guage...
Should Flight Attendants Be Required To Help Lift Carry-On Bags?
A customer service failure experienced by an 86-year-old United Airlines passenger concerning her request for assistance lifting her carry-on bag should not be conflated with whether flight attendants should be required to lift bags. No, Flight Attendants Should Not...
If Flight Attendants Are Facing Homelessness And Hunger, Why Be A Flight Attendant?
A complex story from The Washington Post paints a grim picture of junior flight attendants struggling to survive. So why then is there seemingly endless demand to fill every flight attendant position? This disequilibrium means there will never be...
What Flight Attendants Really Think Of You
Most flight attendants are kind or at least polite. But what do they really think of you? What Flight Attendants Really Think Of You And Your Demands A flight attendant posting under the handle “We Hate You” recently left...
She’s A Successful Actress During The Week And A United Flight Attendant On Weekends
Never make assumptions about flight attendants. I’ve met doctors, models, professors, and business owners who are flight attendants…and today I learned that one flight attendant at United Airlines is also a highly successful actress. On The Air And In...
Bette Nash, World’s Longest Serving Flight Attendant, Dead At 88
Bette Nash, world’s longest-serving flight attendant has died at age 88 after a battle with breast cancer. Her flying career spanned 67 years, setting a world record and inspiring thousands who followed in her footsteps. Bette Nash Set Record...
When Your Flight Attendant Goes “Missing”
While there are polices in place for when your flight attendant fails to show up for a flight, I wonder what happens when all calls and messages go unreturned. Are house calls made? Missing Flight Attendant…What Is The Protocol?...
Southwest Airlines Flight Attendants Reject 20% Pay Raise Brokered By Union
After five years of negotiations, Southwest Airlines and the union representing its flight attendants finally shook hands on a new contract deal. But by a 2-1 margin, flight attendants have rejected the deal, setting back contract talks in a...
Strikeout: American Airlines Flight Attendants Denied Right To Strike Over Holidays
The National Mediation Board (NMB) has refused a request by the union representing flight attendants at American Airlines to authorize a strike stemming from an impasse over contract negotiations. There is now no risk that AA flight attendants will...
How Flight Attendants Shamefully Protect Their Own
Yesterday I wrote about an incident on Delta Air Lines in which an off-duty flight attendant become so “bombed” onboard (after consuming five cans of wine) that she kissed and grabbed the butt of her seatmate without consent and...
United Airlines Reminds Flight Attendants That Loyalty Is A Lifetime Endeavor
“A college student flying Basic Economy today may become a loyal MileagePlus member flying Polaris in the future.” So says John Slater, the Vice President of Inflight Services at United Airlines. As United takes delivery of new aircraft and...
Three Things I Want From Flight Attendants
A flight attendant has told us three things she hates about passengers. Here are three pet peeves I have against flight attendants. Three Reasonable “Pet Peeves” I Have Against Flight Attendants An American Airlines flight attendant named Ally Case...
American Airlines Flight Attendants Really Aren’t Happy
American Airlines flight attendants overwhelmingly made their feelings clear, they aren’t happy and they are willing to strike. What does this mean for flights? If you are considering booking travel or signing up for a new credit card please click here. Both...
Great Idea: Mandatory Community Service For Delta Flight Attendants
The move by Delta Air Lines to require newly-hired flight attendants to complete mandatory community service in order to pass their probationary period is a great idea that I hope other US carriers will adopt. Community Service For Flight...
