While there are polices in place for when your flight attendant fails to show up for a flight, I wonder what happens when all calls and messages go unreturned. Are house calls made?
Missing Flight Attendant…What Is The Protocol?
The context of my question is a similar question posed on reddit by a United flyer:
I was on a flight yesterday from [Nashville] BNA to [Denver] DEN, which was delayed due to a missing flight attendant. They said they’d called her hotel and her cell, but she didn’t answer either and didn’t call back. They eventually pulled one from another flight, reducing the delay to just 30 minutes.
How common is this? Is there any chance it was a scheduling error and not her fault? As a genuinely concerned human, it’s tough not to worry about what happened to this person. Hopefully she’s ok.
It’s common enough that United (and every major carrier) has flight attendants scheduled on “reserve” each day at many of their stations across the USA, precisely for occurrences like this.
Flight attendants call in sick or take kin days sometimes with little notice…that’s true in any profession.
But this is a bit different. Here, the crew member was expected to report to duty. She did not call in sick. She simply no-showed. And the fact that she was in a hotel suggests he was not local and just got her work days mixed up.
And of course that is concerning…as we saw in the case of an American Airlines flight attendant last year who died in her room at the Philadelphia Airport Marriott hotel.
In that case, the flight attendant was supposed to have checked out two days earlier – why did no one from the hotel check her room sooner? Do rooms sit empty for two days? That incident reflected poorly on both the hotel and on American Airlines.
So what’s the policy here? Will United send a search party if the flight attendant continues not to answer her phone? Do colleagues on a work trip exchange numbers or have access to personal cell phone numbers in their internal systems or work-issued iPhones? Doesn’t the crew travel together to/from airports? Did anyone knock on her door before the crew bus left?
It’s always concerning when someone just seems to disappear. This isn’t like a Pakistan International Airlines flight in Toronto…
Passengers were told their flight was delayed because a crew member failed to check in or call in sick. While an alternate flight attendant was relatively quickly found, I’m genuinely curious what the protocol is for location the missing flight attendant. How long till an in-person check occurs?