A Federal Court in Montreal has ordered Air Canada to pay $21,000 to a French-speaking couple in Quebec for violating their language rights. Lynda and Michel Thibodeau filed 22 complaints against Air Canada in 2016, alleging violations under the...
Man Arrested After Very Negative Hilton Hotel Review
A Texas man was arrested in Florida after incorporating death threats into a negative hotel review. Joseph Lee McKinney, 40, had a very bad stay at the Hilton Cocoa Beach Oceanfront Hotel. So bad, apparently, that he made death...
Cathay Pacific’s Illogical Warning Over Social Media Use
As the red curtain continues to descend upon Cathay Pacific, employees have been warned to “exercise caution” concerning their social media use. The undertone is clear: any dissent will be punished swiftly and harshly. But just what crosses the...
Whew: Police Arrest Disgruntled Marriott Cook Who Planned Mass Shooting In California Hotel
Good news out of California, where Long Beach Police arrested a disgruntled Marriott employee who planned to shoot “everyone he saw” at the hotel he worked for. Rodolfo Montoya, a cook at the Long Beach Marriott hotel, was upset...
Did Avianca Bribe Government Officials With Free Tickets + Upgrades?
Avianca is performing an internal investigation into allegations that it bribed government officials from several nations with free tickets and upgrades. While the list of nations has not been disclosed, such conduct, if verified, runs afoul of both the...
Did American Airlines Really Downgrade Woman And Lock Her Dog In Lavatory?
A woman has sued American Airlines, claiming that she was kicked out of business class and her emotional support dog was locked in the lavatory by a crazed flight attendant. Avigail Diveroli was traveling from Miami to Los Angeles...
Editorial: It’s Time To Ban Emotional Support Animals Onboard Flights
In light of the recent attack of a flight attendant by a so-called emotional support dog, it is time to ban these animals from U.S. commercial flights. Let’s start by identifying the problem. Year after year, attack after attack,...
How An Airline Shamed An Unruly Passenger
One airline made an example out of an unruly passenger it hopes will convince others to behave. In a headline that seems better suited for the Daily Mail or Sun, UK-based Jet2.com announced: Lifetime ban and £85,000 bill for...
Air New Zealand In Trouble Over Misleading Consumers
A prominent New Zealand lawyer has filed a complaint against Air New Zealand for misleading advertising, prompting a swift policy change. Barrister Michael Wigley is not new to the world of airline law. In 2015, he lodged a complaint...
Amazing: Garuda Indonesia SUES Blogger For Bad Review
Garuda Indonesia just sued a video blogger for posting pictures of his business class menu. This it not a joke. Rius Vernandes is a popular YouTube and Instagram vlogger in Indonesia. Last week, he posted a video of a handwritten...
It’s About Time Someone Sued Marriott Over Sham Resort Fees…
For years I have argued that hotels and online travel agencies should be forced to disclose all-in pricing at all points of the hotel search process. We may finally be one step closer to that goal. Mandatory “fees” are...
British Airways Vows To Fight Massive Fine For Data Breach
British Airways faces a £183m ($230m) fine for exposing sensitive customer information. But the company’s leaders are vowing to fight it in open court while downplaying BA’s culpability. Thanks to what the British Information Commissioner’s Office (ICO) called “poor security...
The Fight For A Passenger Bill Of Rights In Canada
Airlines and trade organizations are lining up to fight the new passenger bills of rights in Canada, set to kick in on July 15, 2019. Air Canada, WestJet, Porter, and the International Air Transport Association (IATA) have filed court...
Lawyer Jailed For Spitting On Air India Flight Attendant Commits Suicide
A sad story out of England, where an Irish lawyer was found dead in her home just days after she was released from prison for spitting on an Air India flight attendant. Simone Burns had a few too many...
Why Is JetBlue Suing Walmart?
JetBlue is suing Walmart over trademark infringement. What’s going on? Last year, Walmart introduced an online-based personal shopping service called Jetblack. The text-message based membership services hopes to out-compete Amazon Prime and offer features like: Personal shopping over text...
Dutch Charge Four In MH17 Crash
Dutch prosecutors have charged three Russians and one Ukrainian with murdering 298 people in the case concerning the 2014 downing of a Malaysia Airlines 777 jet over Ukraine. A Dutch-led Joint Investigation Team (JIT) carefully combed over evidence for...
Foreign Carriers Can Now Operate Domestic Flights In Brazil
Foreign carriers can now operate domestic flights in Brazil thanks to a new law signed by Brazilian President Jair Bolsonaro. But don’t count on free checked baggage. I wrote about the proposed law last month, noting that it would...
Busted: How A New Jersey Woman Smuggled Airline Parts Into Iran
A New Jersey woman faces up to five years in prison for her role in a scheme to smuggle airline parts illegally into Iran. Joyce Eliabachu pleaded guilty on Tuesday to playing a pivotal role in smuggling over $2,000,000...
Suicidal Man Held Without Bail After Chasing Estranged Wife Through Airport With Fake Bomb
A knife-wielding suicidal man chased his estranged wife through an airport terminal in Brisbane, Australia with a fake bomb as part of an ongoing bitter custody battle over their children. Gamal Elsaied Elboushi is in a heap of trouble....
Woman Sues Emirates, Claims She Was Denied Water On Longhaul Flight
A woman who claimed to collapse after being denied water on Emirates flights to Dubai is finally having her day in court. Before the Victoria Supreme Court in Melbourne, Australia, Lina Di Falco’s attorney argued that she was denied...
