United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016. I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time...
Why is Uber Still Not Available at LAX?
Despite promises from city officials that we’d have UberX and Lyft at Los Angeles International Airport this summer, it is now autumn ad we are still waiting. The reason? Bureaucratic paperwork and a lawsuit. The LA Times reports– As...
Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford
Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016. New USA Routes Propel Aer Lingus International Expansion Thus far, we only have details about the Los Angeles route, which...
Brett Hart is United’s New Acting CEO
And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy...
Update on United CEO Munoz Coming Today
United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board– The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company...
Breaking: United CEO Oscar Munoz Suffers Heart Attack
Some bad news this morning from United Airlines, where apparently CEO Oscar Munoz suffered a heart attack and is in a Chicago hospital. More info here. Apparently, the United board had no succession plan in place, which speaks volumes about the...
United Airlines Announces Further Meal Service Improvements
Let’s give United Airlines a little credit — the carrier has improved the quality of meal service in domestic premium cabins over the last year and has now announced another series of improvements that represent, if nothing else, a...
This is Why the TSA Federal Air Marshal Service Needs to End
The Federal Air Marshal Service is a sensational program that steals revenue from airlines, first class upgrades from frequent flyers, makes our ticket prices higher, and actually endangers our security. Under the guise of safety, a small number of flights carry...
United Announces Non-Stop Service from San Francisco to Auckland and Tel Aviv
The Boeing 787 is revolutionary in that it has made otherwise financially nonviable routes viable. United announced two new routes today, to be operated on its 787-8 and 797-9 aircraft from San Francisco — Tel Aviv and Auckland. San...
Should Kuwait Airways Be Banned from Flying to the USA?
Kuwait Airways is in some hot water over its policy not to transport Israeli citizens. After the Kuwaiti flag carrier refused to transport to Eldad Gatt, an Israeli citizen, Glatt complained to the U.S. Department of Transportation (DOT). Now in...
United Airlines Launches New Website to Engage Customers
United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions. Front and center on the...
The Bright Side of the Aeroplan Devaluation
Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round...
No More Gogo All-Day Passes On United And Why That May Be A Good Thing
Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing. United Will Manage In-Flight Wi-Fi Sales Instead of Gogo...
Breaking: AA Flights Grounded Nationwide
AA flights from DFW, ORD, and MIA were briefly grounded this afternoon until 2:15p ET due to an unspecified computer glitch. The problem has now been resolved. On Twitter, AA earlier said- We’re working to resolve technical issues impacting several airports as...
New United Airlines Domestic First Class Seats
Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here’s a look at the new seat: The seat will debut on an Airbus A319...
Who is Oscar Munoz?
Oscar Munoz, 56, was named United Airlines’ new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday’s news of...
Analysis: A Letter from United’s New CEO Oscar Munoz
United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here’s my analysis of it. Dear fellow employees: No more “co-workers”?...
The Real Reason United Fired Jeff Smisek
In an unexpected move, United Airlines announced today that CEO Jeff Smisek, along with two top lieutenants were “stepping down” (translation: fired). With record profit on the books and relative harmony between labor and management, what happened? Apparently, New...
United Airlines Closing Honolulu and Detroit Call Centers
Mention “Honolulu Call Center” to any frequent United Airlines flyer and you will see a smile and hear a story about how Team HNL has worked magic or gone the extra mile to save a trip. For United’s valuable...
Flight Attendants and Religious Freedom
As a lawyer who studied free speech extensively in law school, controversies pitting religious liberty and accommodation against employer demands are of particular interest. Two simmering issues surrounding the actions of flight attendants bring this legal tension to our...
