United CEO Oscar Munoz penned a beautiful to note to employees concerning the Thanksgiving Day holiday. Dear United family, Thanksgiving is a time when we take stock of what we’ve accomplished over the past year and give thanks to...
Taste Test: United’s New Smoked Gouda Cheeseburger
On Sunday I flew home from Chicago to LA on United…behind the curtain. It gave me a chance to try out United’s new smoked gouda cheeseburger, the subject of this week’s Meal of the Week. I’ve written before about...
Yes Gary, I Would Fly 1700 Miles in a Regional Jet
Gary Leff asks, “Would You Fly 1700 Miles in a Regional Jet?” My answer is…depends on the jet. But in answer to the specific jet referred to in his question, the answer is YES. United is adding several new...
United Polaris Shop: If You Can’t Steal It, Buy It…
United Airlines’ Saks Fifth Avenue bedding in business class is so popular United has had trouble keeping it onboard. Now you can buy it online, just in time for the holidays. United has had a tremendous problem with the theft...
Live and Let’s Fly Weekend Digest: November 19, 2017
I really enjoyed FTU this weekend. Not only was it fun to meet many readers, but it was a great crowd–I hope all who attended enjoyed it. I’m happy to report that I have no more (planned) airline trips...
Review: United Airlines 787-9 Business Class Singapore to Los Angeles
This will be a briefer review than my Los Angeles to Singapore outbound flight, but I do want to highlight United’s catering and service out of Singapore for its longest flight on the route map. After resting up at...
Mayday: My 14-Hour Flight in Economy Class
If you think I only fly business or first class, think again. I’m currently on a 14-hour fight in economy class from Hong Kong to Chicago on United. In fact, I’m wedged into the back of the plane. In all...
United Airlines Promises Improved Wi-Fi Experience
If you’ve ever used wi-fi internet onboard a United flight, you know that it often is frustratingly slow. Thankfully, United has noticed as well and promised swift improvements in the months to come. In a letter to employees, Chief...
Insider Knowledge: Secret Perks in United Polaris Business Class
Much like the secret menu at In-N-Out Burger, there is a secret menu in United Polaris Business Class that requires a bit of inside knowledge or careful reading to take advantage of. As you board, you’ll find a plush...
My First Impressions of United 777-300ER Polaris Business Class
Good day from Hong Kong! I’ve made it to HKG after a 15-hour flight from San Francisco on United’s new 777-3ooER in Polaris Business Class. The flight was good, for me at least. My friend John got sick just...
United FA Sues Her Employer Over Footwear
A United Airlines flight attendant is suing her employer, claiming United violated federal disability laws in refusing to allow her to wear doctor-recommended footwear to ease chronic pain. United claims she has been given permission to wear the footwear....
Finally, a Trip in “Real” United Polaris Class!
United now calls its international business class product “Polaris” but not all seats are created equal. Only the 777-300ER and one 767-300ER currently have the new Polaris seat installed, a beautiful product that makes United’s longhaul business class much...
Review: Historic Final 747 Flight on United Airlines from the Upper Deck
There’s so much to say about United’s final 747 flight, but I’ll do my best to keep it concise. It was one of the greatest flights of my life and one that I will never forget. When I learned...
United’s Own Trip Report from Last 747 Flight
Later today I’ll publish my trip report from United’s final 747 flight, the last chapter in my multi-part series on the retirement of this great aircraft. In the meantime, United published its own trip report of the final flight...
Live and Let’s Fly Weekend Digest: November 12, 2017
After a quick trip to Honolulu to commemorate the final United Airlines 747 flight, I’m back in LA…for tonight anyway. Tomorrow my next trip begins: a business trip that I’ll detail tomorrow that will take me on a product...
10 Things I Loved About the Final United 747 Flight
United Airlines did a great job on yesterday’s final 747 flight. For those who prefer a condensed trip report over a more long-form version, here it is: 10 things I loved about United’s final 747 flight. Superb Flight Attendants...
Pictures: United’s Final 747 Flight
Hello from Honolulu. I’m resting up after a great journey from San Francisco to Honolulu that marked the final United 747 passenger flight. Later today I’ll have two stories on the final flight, followed by a full trip report...
First Look at the United 747 Shindig at SFO
In just a couple hours, festivities will begin to commemorate United’s final 747 flight. Last night I arrived late into San Francisco and happened to pull up right at Gate 90, just a couple gates away from 86 where...
Boeing 767 Production Will Continue Regardless of United Order
The Wall Street Journal rekindled rumors yesterday that United Airlines may purchase new Boeing 767 aircraft from Boeing. Whether that happens or not, the 767 has found new life and will not shut down. For weeks we’ve heard that...
Review: United Airlines 787-9 Polaris Business Class Los Angeles to Singapore (Inaugural)
After a wonderful opening ceremony at the gate, it was time to board the flight. Although blocked at 17hr,55min the inaugural flight from Los Angeles to Singapore would take only about 16hrs due to reduced headwinds. If you’re just...
