Scary moments today as the left engine of a United Express aircraft caught fire, forcing an emergency landing and hasty evacuation. United 5869, enroute from Aspen to Denver, encountered fire upon descent. The SkyWest-operated Bombardier CRJ-700 was met by fire officials upon...
The One United Award I’m Booking Before Devaluation
Earlier today I analyzed the upcoming United MileagePlus devaluation coming in November. I noted that awards originating outside the USA are going up in price, but did not go into detail. I’ll go into detail now on one particular...
Why I’m THANKFUL for Latest United Mileage Plus Devaluation
I hate all devaluations. But United’s latest devaluation could have been much worse. Much worse. Let’s review what will change on November 01, 2017. For over a year now I have been predicting another United MileagePlus devaluation. While both...
United Airlines Wins Lawsuit Against untied.com
For the last two decades, a Canadian professor has collected complaints against United Airlines and posted them to his website, untied.com. Now a Canadian Federal Court has ruled that his website violates United’s trademarks and copyright. Jeremy Cooperstock, founder...
Traumatic: Baby Hospitalized After Overheating on United Flight
In a story that hits quite close to home for me, a mother claims she nearly lost her four-month-old son after sitting in a hot cabin on a delayed United Express flight. His whole body flashed red and his...
More Promising Changes to United Onboard Dining Menu Next Month
It’s not just pizza that is coming to United Airlines next month. The airline will also introduce additional buy-on-board items that refresh its Bistro on Board menu. New items include: Protein Bowl Breakfast Flatbread Thai Style Chicken Ciabatta Sandwich Refreshed...
United’s New Taxi Ad Campaign: Newark is Closer
Keep an eye out for yellow cabs in New York City with electronic timers on them: it is part of United’s new ad campaign. United Airlines wants to “dispel the myth” that a ride to JFK is quicker than a ride...
Here’s What the UNO Pizza on United Looks Like
United Airlines is introducing UNO Pizza to its onboard menu next month. The big question: will it be good and how will United keep it from being soggy? Pizza, like hamburgers, tends to be a crowd-pleaser. It’s simple comfort food that...
The Most Addictive Airline Meal
When you’re loyal to one airline, you tend to the run into the same meal often. Sometimes that is a curse, sometimes that is a blessing. In the case of United Airlines, the cheeseburger continues to be a blessing....
Nine Passengers in Hospital After Severe Turbulence on United Flight
I’ve been on some very rough flights over the years, but never the sort of horror story flights where passengers end up hospitalized. Nine passengers and one crew member were not so fortunate after severe turbulence on a flight to...
Father’s Day Note from United CEO Oscar Munoz
A friend forwarded me a Father’s Day greeting sent from United CEO Oscar Munoz to all employees today– Dear United family, Our parents are our first and most important teachers we ever have in life. The example they set...
Sky High: My Stoned, Stinky Seatmate
Have you ever encountered a seatmate who is high as a kite? I did on a United flight in California (of course) yesterday. I’ll say this, which I hope you can appreciate. First, I am agnostic about pot legalization:...
Livid Over a Stupid Airline Meal
Repeat after me: it’s just an airline meal. It’s just an airline meal. I wish stuff like this did not bother me… I flew from Minneapolis to LA earlier this week on United. The flight was operated by a...
Latest Lawsuit Could Cost United More than Dao Incident
Earlier today I wrote about a horrific incident that happened in Houston where a United agent shoved a 71-year old man, knocking him to the ground unconscious while other employees just stood around and watched. Here’s my legal analysis: the senior...
United Agent Shoves Senior Citizen, Knocking Him Unconscious
Disgusting surveillance video from 2015 has surfaced, showing a United Airlines agent in Houston shoving a 71-year-old man to the ground. I’ll note at the outset that the agent has been fired by United and faced felony charges. Now the...
United’s Upgraded Hawaii Service a Ruse to Scare Away Southwest?
United Airlines is increasing service to Hawaii and making lie-flat seating standard on routes from five domestic hubs. United will offer lie-flat beds on all Hawaiian flights to/from the following U.S. hubs: Newark Washington Dulles Chicago Houston Denver While...
No, We Are Not Revolting! A United FA Rebuttal to Matthew
My recent story entitled Flight Attendant Revolt Over New United Premium Transcontinental Service created a firestorm of controversy. Many United FAs chimed in, condemning me for addressing the topic in the manner in which I did. Several FAs emailed me as well,...
Afternoon Tea: United Airlines vs. British Airways
United Airlines no longer serves afternoon tea onboard its westbound flights from London. Still, I thought I would compare tea service on United and British Airways this week for my Meal of the Week installment. Why? Rumors are swirling that...
Free Lounge Access at LAX for United Star Golds
Earlier today I wrote about the new Air Canada Maple Leaf Lounge in Terminal 6 at LAX. This lounge, along with the Star Alliance Lounge in the Tom Bradley International Terminal, presents two superb free lounge options for United...
United Airlines Agent Attempts to “Wrestle” Violin from Passenger
I know that the Dao dragging incident has emboldened many to come forward with stories of dubious veracity. Yet there is something about a new “United violin incident” that seems so outlandish that I have trouble believing it was made up....
