Someone shared with me a brief yet touching note from United Airlines CEO Oscar Munoz to employees commemorating Mother’s Day today. Dear United family, Our moms are the bedrock of our families. They keep us together, they give us...
United Airlines Needs Customer Service, Not New Uniforms
From baggage handlers to pilots, everyone at United Airlines will be outfitted with new uniforms. That’s a foolish investment when customer service is so inconsistent. New uniforms are coming in 2019, but the preparation process has already begun. Employee roadshows...
Woman: United Forced Me to Pee in Cup, Then Ridiculed Me
With so many horror stories coming out of the woodwork, great discernment is required in determining which tales will pass the smell test. Today’s story: a woman is attacking United Airlines for allegedly forcing her to pee in a cup...
How United is Trying to Scare Alaska Out of SFO
United Airlines is signaling that Virgin/Alaska will be in for a tough battle in the fight over San Francisco. United Airlines is upgauging aircraft, adding service, and increasing service frequencies in several markets this summer. It released the following graphic on...
No Dao-t About It, United Profits Surging
United Airlines may just have the last laugh concerning the David Dao UA3411 incident. Its April numbers are in and they show no backlash over the dragging or leggings incident. There is no doubt about it, United had a very good...
United Agent Cancels Man’s Ticket For Taping Argument
A United ticket agent in New Orleans cancelled a man’s ticket for pulling out his phone and recording her during an argument over baggage fees. Watch the video– Apparently the man had paid $125 for his oversized bag on...
Hot Deal: United Airlines to Rome for $375+ R/T from Six U.S. Cities!
United Airlines has an incredible deal available now to Rome from six U.S. cities. Haven’t planned your summer travel yet? It is not too late. United has cheap tickets from six U.S. cities to Rome, Italy with space from August...
New United Airlines Service to Buenos Aires
United will bring back service between Newark and Buenos Aires starting this fall. As the Argentinian economy gradually improves, United sees an economic opportunity in resuming a dormant route. New service is set to begin on 28 October 2017. Here’s...
American Cutting Legroom in Economy Class. Will United Follow?
I wrote earlier today about my disdain for the pageantry of Congressional hearings, but don’t think I am excusing the doublespeak on the another side of the dais. As American Airlines looked members of Congress in the eye with...
Leaked A350-1000 Configuration on United Airlines
A tweet allegedly reveals how United will configure its new A350 aircraft. Via @A350_Production on Twitter, United’s A350-1000 (on order) will be delivered with the following configuration: 60 United Polaris (Business) [18%] 91 United EconomyPlus [27%] 186 United Economy [55%] —— 337 total...
United Will Not Retire 757-200s As Planned
United Airlines will not retire 15 of its 757-200s as planned, as it examines viable replacements for the workhorse jet. The plan was to retire the remaining pre-merger United fleet of 757-200s later this year, all of which are configured with...
United Mainline Returns to Fresno, CA
United Airlines is returning to Fresno, California with a curious new route. United will run mainline a 737-800 on the 158-mile journey between San Francisco International Airport (SFO) and Fresno Yosemite International Airport (FAT). Starting on August 15, 2017, a late-night...
Disappointment on My United Flight Home from NYC
United CEO Oscar Munoz sent MileagePlus members a letter yesterday promising a “turning point” in customer service. But actions speak louder than words. Last night’s flight home from Newark to Los Angeles reminded me that the carrier has a long way...
Lengthy New Email from United CEO Oscar Munoz + Commentary
Yesterday was a very good day for United Airlines. The carrier debuted its new customer service action plan and later announced a settlement with Dr. David Dao over the UA3411 incident. Even so, MileagePlus members received a lengthy email...
Details: United and David Dao Reach Settlement
Just a hunch, but I think Dr. David Dao finds himself a very wealthy man tonight. His attorney has announced a settlement has been reached. In a press release (.pdf) from his attorney, we learn that Dao has reached...
Involuntary Denied Boarding (IDB) Process on United
United Airlines pledged it would not overbook as many flights, but it will continue to overbook. Although the chances of you getting bumped are very low, here’s how United handles an oversell situation. As part of the wholesale re-evaluation of its...
United Shares Comprehensive Timeline of UA3411
In addition to an ambitious new ten-step customer service plan, United also issued a document entitled United Express Flight 3411 Review and Action Report. You should read that, but also read United’s letter to the Senate Commerce Committee for even more insight. The public report begins...
Breaking: United Airlines Reveals Major Policy Changes
Acknowledging the disastrous aftermath of the UA3411 incident, United Airlines CEO Oscar Munoz promised a comprehensive review of the way United did business. The review is complete and major changes are on the horizon. I’ll address the policy changes in more detail below,...
New Audio and Video from UA3411 Dragging Incident
As we try to piece together an accurate storyline of the UA3411 incident, new audio and video brings a new twist to the controversy. Gate surveillance video obtained by NBC News shows that passengers de-boarded and then boarded again before...
Playboy Bunny’s Giant Rabbit Dies on United Flight
A former Playboy bunny who embarked on a career in plus-size rabbit breeding claims her perfectly healthy rabbit mysteriously died on a United flight from London to Chicago. Simon the Rabbit was already three feet long and destined to...
