United has again captured the on-time arrival award for the month of September (88.9% of flights arrived on time), with US Airways (86.6%) and Continental (85.6%) close behind. Surprisingly, at least on first glance, Southwest Airlines finished last (75.8%) among major...
Genuine Upgrade Reciprocity Between United and Continental Finally Arrives
Two weeks into the merger, Coninental and United have finally officially made available reciprocal ugprades and other seating benefits to their elite members. Here’s a breakdown of the benefits: Continental What is it? Comparable to United Elite upgrades Automatic upgrades...
Pictures from UA Open House / Fleet Week at SFO
As promised, here are my pictures from Sunday’s Family Day Open House at SFO. I want to again thank Frank Dean for graciously extending me an invitation to the event and for all the folks at UA who made...
Why I’m Optimistic about Jeff Smisek Leading United Airlines
I missed United Airlines’ new President and CEO Jeff Smisek by about ten minutes at the Family Day event at SFO on Sunday, but I was impressed to hear that he spent time mingling with the crowd after delivering...
Hey 1Ks–Take Advantage of Confirmed Same-Day Changes!
I made another rookie error yesterday. Learn from my mistake. First a bit of background. Yesterday was United’s Open House and Family Day in San Francisco and I decided to attend at the last minute (a few days before the event). That...
Chase Mileage Plus Visa Offer: 20% Off Your Next United Saver Award
Just so there is no misunderstanding, it looks like this offer is targeted. I have not received the e-mail and am going off this FT thread. Nevertheless, I feel this deal is worth passing on and it certainly will not hurt...
Off to United Family Day Open House in San Francisco!
Sadly, no bumps or even an upgrade for me this morning as I prepare to board my UA flight from Philadelphia to San Francisco, but I am looking forward to hanging out with United and Continental employees as well...
XII: Outstanding Service on United from IAD-LAS-SFO-LAX
2010 SOUTH AMERICA TRIP REPORT I: Introduction II: Los Angeles to Washington Dulles via Denver in United First III: Washington to Buenos Aires in United Airlines Business Class IV: Business Class (Cama) Bus Service from Buenos Aires to Iguazu...
United to Offer Pre-Ordered Brunch on Premium Service (p.s.) Flights
I saw this story a couple days ago, but Gray beat me to it and sums up my thoughts nicely–and with a good dose of humor. On Wednesday, United announced a new dining option for economy class passengers on...
New Continental Airlines iPhone/iPad App
Continental (or should I say United?) Airlines has released an iPhone/iPad app that incorporates the best features of CO’s mobile website into a single app with a snazzy interface. Key features of the app include: Flight booking including Reward...
XI: Buenos Aires to Washington, DC in United Economy
2010 SOUTH AMERICA TRIP REPORT I: Introduction II: Los Angeles to Washington Dulles via Denver in United First III: Washington to Buenos Aires in United Airlines Business Class IV: Business Class (Cama) Bus Service from Buenos Aires to Iguazu...
Free Food in Domestic Economy Ends on Tuesday for Continental Flyers, but the BOB Menu Doesn’t Look Bad…
Back in March, Continental announced it would be eliminating free snacks/meals in economy class on most domestic flights. The day of reckoning has finally arrived. Starting on 12 October, a buy-on-board menu will replace the free meal service and...
New United Safety Video with Jeff Smisek + Cebu Pacific Emulates Air New Zealand
Can you imagine Glen Tilton, United’s former CEO who repeatedly sparred with front-line employees during his tenure at UA, being featured in every onboard safety video? Never. To many, it would be like rubbing salt in a wound. But...
Introducing the World’s Largest Airline: United Airlines
Today marks the official union between Continental and United. Rather than attempt to wax eloquent about what this means for us and express more reservations that “things will never be the same,” I want to raise...
Free Alcohol and Wi-Fi in United’s Red Carpet Clubs
As most of us expected, United announced early this morning that like Continental, alcoholic beverages and Wi-Fi will now be free for all guests in the Red Carpet Club, United’s airport lounge network. Red Carpet Club and Presidents Club...
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Star Alliance Lounge Access for $249 from US Airways
US Airways is offering lounge memberships for only $249 (+ $50 initiation fee for new members) through September 29. The membership will be good for one year and is a substantial discount off the $450 regular price (discounted by as...
Thai Airways Equipment Change Knocks Me Out of First Class…And How I Fixed It
The ongoing saga of perfecting my award trip to China continues. A couple weeks, if you recall, I received a telephone call from United about a schedule change on my brother’s identical award trip. His segments in Lufthansa First had been cancelled. United...
Great Deals Available Now from United Airlines! (Humor)
We don’t affectionately call United Airlines’ website .bomb for nothing. Take a look at these ticket prices recently found on .bomb–talk about the deal of a lifetime! Here’s a steal of a fare on a trip from London Heathrow to...
United’s Philadelphia Red Carpet Club Closed by Health Department
As I was checking in for my flight to Chicago Thursday morning at Philadelphia International, I heard an agent call my name from behind me. I turned around and was surprised to find my favorite Red Carpet Club attendant...
United Airlines Fined for Following DOT Tarmac Delay Rules
I know this story has been widely reported already, but I just have to chime in and express my outrage over the recent $12,000 fine levied against United for erroneously reporting that it had violated tarmac delay rules in...
