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Home » United Airlines » United Plays Bait and Switch with VDBs
United Airlines

United Plays Bait and Switch with VDBs

Matthew Klint Posted onNovember 15, 2010November 14, 2023 3 Comments

I noticed yesterday morning that my afternoon SFO-PHL flight was zeroed out. I haven’t had a bump since February, so just the thought of picking up $400 in travel credits perked me up. I arrived in San Francisco about an hour and ten minutes before my connection to Philadelphia and proceeded directly over to the PHL gate where I was met with my favorite sign in the world:

a screen with text on it

I also noted that with more than hour to go before departure, 110/120 were checked in for the A319 operated flight–usually a good sign. I approached the gate agent and indicated that I would be willing to give up my seat, if needed. The gate agent was really professional (which isn’t always a good think if you’re looking for a proactive bump) and told me that he would take care of me if he needed volunteers, but it was still too early to tell. Then he added that the flight was only overbooked by two. Two??? That usually doesn’t bode well for bump opportunities.

I hurried off to the Red Carpet Club for a quick snack and to use the restroom and was back at the gate 45 minutes prior to departure. By this time, the official cut-off for check-in, 119/120 had checked in, but unfortunately, there were no passengers “confirmed awaiting seats.”

Shortly thereafter, the gate agent made an announcement that no volunteers would be needed. One standby made it on the flight. Darn.

Sunday afternoon flights seem like good prospects for bumps and I’ll try the afternoon SFO-PHL flight again Thanksgiving weekend and maybe have better luck. But I wish UA would not put up the volunteer message if they are not yet ready to take volunteers. The verbiage of the sign, “We are seeking volunteers to take an alternate flight to Philadelphia. See your Customer Service Representative for details and compensation” does not suggest that volunteers may be needed, it suggests that volunteers are needed.

Another concern that prompted me to seek a VDB yesterday is the dearth of upgrades available on this route. A downside to this flight and A319/320 transcons in general is that upgrades are extremely difficult to procure. I’m happy to see a lot of full-fare traffic (my particular flight was sold out in F for two weeks), but I have not cleared a SFO-PHL or PHL-SFO non-redeye upgrade since last October (as in October 2009). And I was on a $249 o/w W-fare yesterday–not the usual bargain basement L fare. Oh well, at least we still have Economy Plus…for now.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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3 Comments

  1. Darren Reply
    November 15, 2010 at 8:03 pm

    I had this on my Saturday flight, too, and was told, “No, we’ll be fine, thanks for asking”. Months ago I noticed this used to appear quite often when it wasn’t needed, so I guess they’re back to showing that screen on a whim again.

  2. John Reply
    November 15, 2010 at 9:52 pm

    It might be some glitch in the computer system to trigger the “We are looking for volunteers” sign.
    A few weeks ago on a Sunday redeye SFO-BOS, I got the last F as 1st on the upgrade list and the VDB list, and the gate agents said no volunteer would be needed. Soon the “We are looking for volunteers” sign showed up. I then went to the gate agents and they confirmed with me of no need of volunteers. It was oversold by 10 when I checked in at another airport six hours before this flight and there were 25 people on the VDB list when I arrived the gate.
    I haven’t got VDB for quite a few months, and hope to score at least one on the Sunday after Thanksgiving as the flight I am taking has been sold out in Y since weeks ago (but I can still see 8 seats available to swap on .bomb).

  3. Michael D Reply
    November 16, 2010 at 1:02 am

    Bait and Switch? No way.

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