While American Airlines and Southwest Airlines buckle under the weight of an operation stretched far too thin and an employee revolt over vaccines, United Airlines is celebrating unity and giving every employee a $1,000 bonus next month. $1,000 Bonus...
Cowardly Captain Throws Man Off Flight Over Fear Of His Medical Equipment

A man was forced to interrupt his travel plans after a captain on a United Express flight from Denver refused to let him travel with his life-saving dialysis machine. My reading of the situation and the airlines’ subsequent response...
United Airlines Plans 3,500 Flights Per Day This December

In another sign that demand is surging for U.S. domestic travel, United Airlines plans to operate 91% of its December 2019 schedule in December 2021, which would make it the busiest month since the pandemic began. United Airlines Sees...
Nutter Refuses To Wear A Mask, Curses Out Flight Attendant On My United Airlines Flight

I’ve written about all sorts of onboard mask incidents during the pandemic, but I finally witnessed an incident first-hand…a nutter onboard a recent flight from Denver to Los Angeles who repeatedly refused to wear his mask and cursed out...
United Airlines Will Trade Full Cans For Poured Beverages

In another sign that pre-pandemic service is returning, United Airlines will start pouring beverages later this month onboard instead of proactively offering full, unopened cans. United Airlines Reverts To Poured Beverages Over Sealed, Full Cans Starting on October 15th,...
United Airlines Partners With PayPal For Touch-Free Inflight Purchases

United Airlines and PayPal are partnering to offer a new way to make touch-free in-flight purchases using QR code technology. United Airlines Will Partner With PayPal For In-Flight Purchases During the pandemic, United was one of the first carriers...
United Airlines Will Open Polaris Lounge In Washington Dulles Later This Month

United Airlines will open a brand new Polaris Lounge at Washington Dulles Airport later this month, its first international business class lounge opening since the pandemic began. United Airlines Will Open New Polaris Lounge In Washington Dulles (IAD) After...
My Office Is A 767-300 Traveling Between LAX And JFK

As United Airlines transitions from a 767-300 to a 757-200 on its premium transcontinental service between the West Coast and New York JFK, I eulogize the loss of my mobile office and express hope I will see it again....
United Airlines Presses Flight Attendants To Improve Personalized Service

While not the first time United Airlines has asked flight attendants to step up efforts in recognizing frequent flyers, its latest reminder underscores United’s effort to transform its customer service model. United Airlines Wants Flight Attendants To Provide More...
United Airlines Syncs With Apple Health App To Verify Vaccine Status

United Airlines is now integrated with the Apple Health app in iOS 15 to help travelers securely upload COVID-19 vaccination records on their iPhone and validate vaccine status ahead of future travel. United Airlines Partners With Apple Health To Streamline Vaccine Verification Passengers with verifiable COVID-19...
Trevor Noah Is Angry At United Airlines

The Daily Show host Trevor Noah is angry at United Airlines in a problem that seemed to involve a broken seat and oversold flight. Trevor Noah Unloads On United Airlines In Extended Twitter Rant Yesterday afternoon, Noah took to...
Only 320 United Airlines Employees Now Face Immediate Termination After Vaccine Deadline

United Airlines announced that non-exempt employees continue to upload proof of vaccination, driving down the number of employees facing termination by nearly 50%. Last-Minute United Airlines Vaccine Uploads Push Termination Numbers Down To 320 United’s vaccine mandate took effect...
Good News: United Airlines Adds Flight Attendant To 767-300 On Domestic Flights (And Why It Matters)

United Airlines is adding a flight attendant to its 767-300 (76L) fleet operating domestically. Why does this matter? It will meaningfully improvement the premium cabin experience and represents an important investment in soft product. United Airlines Adds 767-300 Flight...
United Airlines Reports Final Vaccine Numbers After Employee Deadline

Roughly 96% of United Airlines employees across all work groups are vaccinated and over 99% of employees who did not seek an exemption are vaccinated. Now comes the hard part: dealing with that last 4%. United Airlines Reports 96%...
Review: United Airlines 737-800 Business Class To Guatemala City

For my outbound to Guatemala City, I flew United Airlines nonstop from Los Angeles. The carrier has beefed up its service to Central America during the pandemic and offers nonstops to another of cities, including daily service to GUA....
Blaming Lawsuit, United Airlines Delays Unpaid Leave For Unvaccinated Employees Granted Exemptions

United Airlines will delay placing employees on unpaid leave who obtained an exemption to its company-wide COVID-19 vaccine mandate, blaming a new class action lawsuit. United Airlines Delays Unpaid Leave For Unvaccinated Employees Who Obtained Exemption To COVID-19 Vaccine...
Flight Attendants At United Airlines Not Happy About New Cabin Announcement On Lavatory Cleanliness

While flight attendant duties have not changed, a new announcement at United Airlines has flight attendants fearing unreasonable expectations from passengers about the cleanliness of lavatories. United Airlines Flight Attendants Concerned About Implied New Lavatory Cleaning Duties In a...
Lawsuit Against United Airlines On Vaccine Mandate Hinges On Two Key Issues

What is reasonable accommodation? What is undue hardship? How those terms are construed will determine the victor in a new class action lawsuit against United Airlines over its employee vaccine mandate. United Airlines Vaccine Lawsuit – It All Comes...
United Airlines Wants Taxpayer Support For Jet Fuel

United Airlines CEO Scott Kirby’s Face The Nation interview on Sunday provides a treasure trove of topics for discussion, almost all of which feature a common thread: the use of federal government coercion to bring about public policy change....
Review: United Club Houston (IAH – Terminal E)

United Club Houston IAH Terminal E Review I reviewed this lounge prior to my flight to Los Angeles on my way home from Brazil. Location + Hours + Access Located in Terminal E, this lounge is currently open from...