This week I decided to try out United’s new Premium Plus product for my trip to Frankfurt. As far as premium economy products go, this one is a winner. I was on UA926, United’s retrofitted 777-200 from San Francisco...
Photos: United Reveals New Livery + My Thoughts
It probably was not as planned, but United Airlines has officially revealed the next phase of its livery. The photo above leaked yesterday evening, a half-day ahead of the planned reveal ceremony today in Chicago. After the leak, United...
Review: United 787 Business Class Munich To San Francisco
It was nice to catch up on sleep aboard an 11-hour flight from Munich to San Francisco in United Polaris Business Class. This was again on a 787-9 in business class, a hard product I have reviewed several times...
Final Clues As United Prepares To Reveal New Livery
United Airlines will reveal an “evolution” to its livery on Wednesday morning in Chicago. Leading up to that event, the carrier has offered us a couple more clues of what we may expect. Take a look at the video...
A Better Flight Home On United
After a fairly unremarkable flight from Los Angeles to London last week, I experienced a much better return flight from Munich to San Francisco. Here are a few thoughts on the flight ahead of my full review. 1. Great Service...
United Airlines Extends New Delhi Service Cancellation
United is extending the suspension of service to New Delhi until July. A flight attendant just forwarded me the following update: As we previously reported, seasonal winds and the continued closure of Pakistani airspace have caused us to suspend...
United Airlines Counts Up Accomplishments
United Airlines presented its first quarter results today, which are quite healthy. But do the numbers and many accomplishments tell the whole picture? I’m not going to breakdown the numbers, but it was a strong quarter. Q1 is traditionally...
United’s Diametrically Different Hawaii Strategy Than Southwest
United Airlines and Southwest could not differ more when it comes to how each approaches service to Hawaii. Southwest’s entry into the Hawaiian market has caused ripples. This has concerned some legacy airline employees who fear cutbacks. But for...
Review: United Arrivals Lounge London (LHR)
After my flight from Los Angeles to London Heathrow, I checked out United’s Arrivals Lounge in Terminal 2 for a shower and breakfast. I last reviewed this lounge back in 2014 and it really hasn’t changed. Upon entry, a...
United Airlines Returns To Africa, Announces New Service To Cape Town
United Airlines will resume service to the African continent with new seasonal service to Cape Town, South Africa. Starting on December 15, 2019, United will operate three flights weekly from Newark Liberty International Airport (EWR) to Cape Town (CPT). The...
United Is Pretending This First Class Meal Isn’t A Snack Box?
United Airlines’ first-class food on some flights is a “cheese plate” on where a full meal service was previously available. But it’s rather obvious that this is essentially the same as the snack box sold in economy for less...
Review: A Bittersweet 787-9 Flight To London In United Polaris
I flew to London on United earlier this week. Here’s a brief review of the flight. There was a number of flights I was considering for this trip. One was to fly via San Francisco and Frankfurt so I...
Menu Descriptions On United Are Now More Detailed (And Why It Matters)
Earlier this week I flew to London on United Airlines in Polaris (business) class. I noticed a small but meaningful change in the dining menu. Each course now has a more detailed description. I appreciate knowing, for example, what...
United Airlines Unveils Star Wars Livery
United Airlines will debut a Star Wars themed livery this autumn. In celebration of the next movie of the Star Wars franchise, Star Wars: The Rise of Skywalker, United is repainting one 737-800 with a special Star Wars themed livery....
The Wrong Way To Start A Flight
First impressions matter greatly in any context, including on a flight. My flight to London on United this week had a very disappointing start. I’ve resolved in 2019 to resist being offended. Thus, I’m not (or at least trying not...
United Employees Awarded Bonus Despite Poor Performance
United Airlines will award its employees a quarterly bonus even through performance goals were not met. I’ve written extensively about the employee bonus drama at United. Bonuses are now tied to performance results versus other carriers rather than simply...
Two Years Later, Dr. David Dao Discusses Dragging Debacle
It was two years ago that Dr. David Dao was dragged off a United flight for failing to give up his seat. Now he has resurfaced, recounting the incident in a surprisingly conciliatory tone. Let’s not forget that Dao...
United May Replace 757s With A321XLR
In the coming years, United plans to replace its aging fleet of Boeing 757 and 767 aircraft. Now United is floating the Airbus A321XLR as a potential replacement. Speaking to employees in a video that was seen by Flight...
My Thoughts On United MileagePlus Changes
I’ve written extensively about the changes coming to the United MileagePlus program this November. Now it’s time to share my opinion about them. Let’s start with the positive. In some cases, awards will become cheaper than ever before. The...
United, Delta Dynamic Awards Hurt Loyal But Infrequent Flyers Most
This week, United joined the ranks of Delta in removing their award chart and switching to dynamically (variably) priced award redemptions. While in some cases consumers may benefit from the change, infrequent but loyal flyers are hurt the most....
