It’s not about the product, it’s about how you sell it. That’s my admonition to United Airlines today. Last week I wrote about United’s decision to trial mandatory “express” meal service on late-night flights to Europe from Washington Dulles. Rather...
United Airlines Partners With Sunday Riley For New Amenity Kits
So long Cowshed, hello Sunday Riley. United has unveiled new amenity kits and a partnership with a niche American beauty brand. Later this month, United will roll out new amenity kits in Polaris (business class), Premium Plus (premium economy),...
Final Four: Pick The Next United Airlines Livery
UPDATE: United Denies Link To Leaked Livery Perhaps deliberately, perhaps accidentally, it does appear we now have a very good idea of the next-generation United livery will resemble. Yesterday I wrote about a quartet of livery designs that suddenly appeared...
Is This What United’s New Livery Looks Like? (Pictures)
UPDATE: United Denies Link To Leaked Livery United is set to unveil an “evolution” to its livery later this month, but we may already have a very good clue as to what the new design will resemble. While it...
A Tribute To A Wonderful United Club Agent
Chris Orr, a longtime United Club agent in Denver, retires on Wednesday. Her consistently superior customer service…and public service…over the years serve as a remarkable testimony to her character. Orr began donating blood in 1976. Since then, she has...
Flying United Airlines This Weekend? How To Make Some Money On The Side…
If you’re flying on United Airlines this weekend in longhaul business class, you’re in for a special treat. And I’m not necessarily talking about the seat or food or service. Instead, I’m talking about an extra amenity United will offer...
United Will Trial New Express Dining Service Concept In Business Class
United will trial express dining service for all Polaris Business Class passengers on late-evening transatlantic departures from Washington Dulles next month. I’ve written about the problem of late-evening departures to Europe before. Eastbound transatlantic flights from the East Coast are short...
Passengers Hospitalized After United 737-800 From Baltimore Diverts To Washington Dulles
A United flight from Baltimore diverted to Washington Dulles after passengers and crew became sickened by noxious fumes. The smell of fumes was present upon boarding only worsened as the flight took off. Passengers complained of nausea, headaches, chest pain,...
Flight Attendant Shows The Powerful Bond Of Language
Sometimes we can touch the lives of others in unexpected ways. One United flight attendant did exactly that without ever opening her mouth. For John Maucere, flying can often be a pain. The seasoned Hollywood actor and comedian is deaf....
What Meal Service Looks Like In United Premium Plus (Premium Economy)
On March 30, 2019 United Airlines will officially roll out Premium Plus service on 17 longhaul routes, with more to follow as aircraft are retrofitted or new 787-10s are delivered. United’s new premium economy product will greatly resemble domestic...
United Airlines Grants Lifetime Global Services Status To Medal Of Honor Recipients
The Medal of Honor is the highest and most prestigious military award in the USA. Recipients of the award enjoy a host of benefits both inside and outside the military. United Airlines is adding to that list with free...
A Model Flight Attendant For United Airlines
It’s so easy to complain when something goes wrong, but I want to use this space today to offer great praise for a wonderful United flight attendant. She is truly a model flight attendant for United Airlines. When I...
FYI: Air India Award Space Currently Not Bookable With United Miles
If you’re trying to book an Air India flight using your United miles, you cannot…at least for the time being. United Airlines has had some issues with its Star Alliance partner award inventory lately. For several weeks, bookings with...
United 787 Diverts To Small French Island After Mechanical Scare
A United Airlines’ 787-9 bound for Los Angeles diverted to Noumea due to the “smell of smoke” onboard. Noumea is the capital of New Caledonia, a French territory located east of Australia and north of New Zealand. The flight,...
I Flew The “Boring” Option Home To LA…
After spending hours (upon hours) trying to come up with an interesting way back to Los Angeles, I ended up booking “boring” United Airlines. That turned out to be a great choice. Sometimes boring is a good thing. Sometimes...
Do New United Airlines Mobile Boarding Pass Colors Offer A Hint On New Livery?
As we await the next “evolution” of the United Airlines livery, a new style of mobile boarding passes may offer a clue as to what to expect. For years, United mobile boarding passes have looked like this in the...
United Airlines Unveils Two New Gender Booking Options
Following through on its promise, United Airlines became the first U.S. airline to offer additional non-binary gender options for new flight bookings. You’ll now have four gender choices when you book a ticket on united.com: Male (M) Female (F)...
A Classy Move From A Classy United Express Captain
Flight delays stink. Especially when they occur around meal times. But one United Express/MESA captain went above and beyond the call of duty during a prolonged flight delay. A mechanical issued delayed a United Express flight from Tulsa (TUL)...
United Airlines Explains How It Chooses New Routes
Have you ever wondered how an airline decides when to start a new route and why it might choose to compete on some routes but not others? In a detailed and insightful article that was shared with some employees...
United’s Dig At Southwest Airlines
Southwest will shortly commence service between California and Hawaii, but United wants to remind you that there are other choices. The following appeared on United’s Twitter recently: I view the ad as a friendly and good-natured jab, but a...
