Effective immediately, your United MileagePlus miles will no longer expire. That’s it. No strings attached, no minimum activity needed, and no United credit card or other gimmick required. In fact, United will even retroactively reinstate miles for those members...
United Adds Biscoff Cookies To Economy Class Snack Basket!
United is copying American and Delta, but in this case the news good: biscoff cookies will soon be available onboard for free. Stroopwafels, which United introduced onboard in 2017, have become a household name in the USA in part...
United.com Forced Me Into a Hidden-City Ticket
On a recent day trip to Houston (yes, these exist outside of mileage and status runs) United’s website broke their own ticketing rules and forced me into a Hidden-City ticket against my will. If you are considering booking travel or signing up...
United Reducing Service To Hong Kong + Buenos Aires
Citing weak demand, United Airlines will suspend two long-standing international routes to Hong Kong and Buenos Aires. This autumn, United will suspend its Chicago to Hong Kong flight, its Newark to Buenos Aires flight, and accelerate the suspension of its...
United Adds Service To Nice, Palermo, And Curacao
United Airlines will add three new international routes from Newark, one from Chicago, and increase existing service from Denver, San Francisco, and Newark on four key routes. Three New Destinations From Newark United will add new service from Newark...
United Hints At New International Routes
United Airlines will announce several new international routes tomorrow. A post on Twitter gives us some clues as to what they might be. A short video posted on Twitter include shots from San Francisco, Denver, Chicago, and New York:...
Should I Reconsider My Hong Kong Status Run?
Not usually one to shy away, especially not from my favorite city in the world, Hong Kong protests have me reconsidering my United status run. Should I? If you are considering booking travel or signing up for a new credit card please click...
Would I Have Been Thrown Off United Flight Under New Passenger Removal Policy?
New guidelines for United pilots make it more difficult to throw off a passenger whose conduct is questionable. Would it have saved me from my “photo incident” ejection? I focused on United’s updated alcohol guidelines for pilots yesterday and...
United Widens Pre-Flight Alcohol Ban To Flight Attendants
United Airlines has quietly widened its pre-flight alochol ban to include flight attendants, not just pilots. Earlier this week, I noted that United Airlines is tightening the rules concerning alcohol consumption for its pilots. Up until this week, pilots...
The Dotard Who Wanted It All On My United Flight
It has been a LONG time since I’ve had a bad seatmate, but this one really took the cake… Since I am quick to point out flight attendants who provide poor service, it is only fair that I single...
United’s Pilot Union Offers Cryptic Message On Alcohol Restriction
Does the union representing pilots for United Airlines condemn or support recently announced alcohol restrictions? A cryptic statement makes it difficult to discern. Earlier today, I wrote about United’s new ban on pre-flight alcohol consumption for pilots on duty....
Why Did United Restrict Pilot Alcohol Consumption?
It wasn’t just the bust in Scotland that moved United to ban pilots from drinking alcohol less than 12 hours before a flight. Instead, it was a desire to restore trust from a skeptical public and a recognition that...
United Pulls Off Incredible Bowl Of Soup
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Whenever I...
Shocking: United Express Flight Attendant Too Drunk To Perform Safety Briefing, Slumps Over During Flight
Julianne March, 49, of Waukesha, Wisconsin, finds herself out of a job and facing misdemeanor charges after becoming so drunk on the job she was unable to perform basic flight attendant duties. Passengers immediately noted something was wrong when...
United Eliminates The Mystery Of First Class Meal Priority
Back to front or front to back? Full-fare first? How about those with status? United Airlines is taking out the mystery in how FAs honor onboard meal service preference. If you’re seated in United First on domestic flights or...
I Chose 16 Hours In United Economy Class…
No PAL review this time. Instead, I chose to come home quickly from Singapore…in economy class. And I’m so glad I did. I asked for your feedback and appreciated your feedback, which was fairly evenly-divided between taking the quick...
It’s Not About Intoxication: How Two Pilots Violated Our Trust
I have virtually zero doubt that the two United pilots arrested for “intoxication” at Glasgow International Airport on Saturday could have flown safely across the Atlantic. But that’s not the point. Pilots are held to a higher standard. The...
United’s Most Valuable Route And JFK Dilemma
United Airlines is determined to steer customers from JFK to Newark for lucrative transatlantic flights. But how? In continuing to unpack the conversation between United President Scott Kirby and Newark employees, exclusively obtained by Live and Let’s Fly, talk...
United Instructs Agents To Covertly Report Hidden City Travelers
United Airlines does not appreciate passengers who engage in hidden city ticketing. Now it wants airport agents to play a greater role in discouraging this practice…covertly, not overtly. First, a review of hidden city ticketing. Briefly, United (and all...
United President Scott Kirby Reflects On Customer Service
What will the future of customer service look like on United Airlines? United President Scott Kirby recently sat down with employees at Newark Airport. In a copy of the video forwarded to Live and Let’s Fly by an attendee, Kirby...
