United Airlines does not appreciate passengers who engage in hidden city ticketing. Now it wants airport agents to play a greater role in discouraging this practice…covertly, not overtly. First, a review of hidden city ticketing. Briefly, United (and all...
United President Scott Kirby Reflects On Customer Service
What will the future of customer service look like on United Airlines? United President Scott Kirby recently sat down with employees at Newark Airport. In a copy of the video forwarded to Live and Let’s Fly by an attendee, Kirby...
Rooftop Fire Erupts In United Airlines Maintenance Hangar At SFO
A rooftop fire flared up at a United Airlines maintenance hangar at San Francisco International Airport yesterday, but damage was thankfully minimal. A fire on the roof started at 7:30 AM, sending thick plumes of smoke into the crisp...
United Airlines Testing First Class Meal Pre-Ordering
United Airlines is testing out the opportunity for first class passengers to pre-order meals. If the trial is successful, it may eventually roll out systemwide. The first phase of the trial will occur tomorrow, only on select flights from...
Review: United 787-10 Polaris Business Class Newark To Los Angeles
If you’re going to be delayed, it’s always nice to be delayed in a premium cabin…like United’s 787-10 Polaris business class. With storms raging across the country, our flight was re-routed after we had pushed back from the gate,...
Wow! An Expired Club Pass And Going The Extra Mile…
I’d like to end the week on a positive note, with a feel-good story that links travel to humanity. Despite suffering from terminal cancer, John wanted to attend his daughter’s wedding in Cancun. His wife Pam wanted to make...
Southwest Hands United Airlines A Free Gift
As the 737 MAX saga continues, Southwest is really feeling the squeeze. Its latest response is to close its Newark station. Talk about a free gift for United… Southwest has been forced to cancel an escalating number of flights...
United Airlines Expands ConnectionSaver To More Hubs
United Airlines will expand its already-popular ConnectionSaver to more hubs starting this week. In June, I wrote about United’s ConnectionSaver tool that rolled out to Chicago, Denver, and Los Angeles. Starting this week, United will roll out the tool...
As 737 MAX Languishes, United Pushes Boeing For 797
As the future of the 737 MAX remains shrouded in uncertainty, United Airlines is pushing Boeing for further insight on its 797 program. Asked about it during an earnings calls on Wednesday, United Chief Financial Officer Gerry Laderman said:...
United Airlines Accelerates Resumption Of India Flights
With Pakistani airspace unexpectedly re-opened, United will resume flights to India earlier than originally planned. Yesterday, I wrote about United’s decision to delay the resumption of its service to India until late October. There, I suggested that aircraft had...
Why Did United Airlines Cancel India Flights Until October 26th?
United Airlines will not resume flights to both New Delhi and Mumbai until at least October 26, 2019. This may have more to do with the 737 MAX than the closure of Pakistani airspace. Yesterday afternoon, United announced it...
United Will Cancel 8,000 More Flights Due To Boeing 737 MAX
United Airlines has pulled the Boeing 737 MAX out of its schedule until November 3rd and thsi time the cuts are real and painful. It was only a couple weeks ago that I wrote about United pilling the 737...
The Best Seat On A United Airlines 757-300
As a rule, I generally avoid bulkhead seating. But I’ll make an exception going forward on United’s 757-300s. While bulkhead seats in any class of service generally provide two advantages, namely more knee room and no one reclining into...
American And United Have No Plans To Match Delta’s Latest Enhancement
American Airlines and United Airlines expressed no urgency in matching recent improvements to the international economy class product by Delta. Perhaps that is a wise move. I wrote about the upcoming changes to the Delta economy class product here....
First Impressions Of United 787-10 Dreamliner Polaris Class
I recently had the chance to finally fly United’s 787-10 Dreamliner. Here’s my initial thoughts about this brand new aircraft. I was flying from Newark to Los Angeles and after a long economy class flight (due to strong headwinds)...
What Really Happened To The “Lost” Unaccompanied Minor On United
Sounds horrible, doesn’t it? United put a little boy on a flight to Dusseldorf instead of Stockholm. But the reality is a bit more complicated, of course. I’ve taken a day to gather the facts and offer this timeline...
United Airlines Gambles With New Snack Offerings
United Airlines has expanded its complimentary snack selection on all flights. But is United prepared for greedy passengers? Effective immediately, United will offer a choice of one the following three snacks, no matter the time of day or length...
Banks May Force United, Others To Change Loyalty Programs
Airlines are dependent on banks to buy award miles with exclusive credit card deals but at least one relationship (Chase and United Airlines) is struggling. Could this be the moment that airlines reverse course? If you are considering booking travel or signing...
Another United Emergency Landing At Newark
Takeoffs and landings have resumed at Newark Liberty International Airport after a United flight bound for Houston made an emergency landing. Flight 2098 departed New York LaGuardia Airport at 7:57AM this morning, bound for Houston Bush Intercontinental. Shortly after...
In Hong Kong, United Giveth And Taketh Away
United will add a second daily service between San Francisco and Hong Kong starting this autumn. But the new service comes at the expense of United’s Hong Kong – Guam service. Second Daily Service From San Francisco to Hong...
