Happy Independence Day to all my American readers! United CEO Oscar Munoz sent the following note to United workers yesterday evening. Thanks to a FA friend for sharing it with me: Dear United family, I want to thank all...
Live and Let’s Fly Weekend Digest: July 01, 2018
It’s a beautiful summer evening in Los Angeles and I’ve spent the day with family and friends. My thanks to Kyle and Carly for giving me the chance to take a break on Sundays. Over the last week, we’ve...
United Affirms Commitment to LAX Hub
Earlier today I wrote about United ending its nonstop service between Los Angeles and Singapore. Does this move signal the Los Angeles hub is in danger? Los Angeles is such a tough market. American and Delta also maintain hubs...
United Doubles Singapore Service from SFO, Cuts LAX-SIN Flight
United Airlines is ending nonstop service between Los Angeles and Singapore just a year after it begin, but adding a second daily nonstop between San Francisco and Singapore. I’m going to come right out and play armchair CEO here....
Heartwarming: United Flight Attendant Donates Kidney to Fellow FA
In a sea of bad news, it is always nice when a heartwarming story surfaces. A United FA donated one of his kidneys to his co-worker…just for asking. Good Morning America covers the story. I suggest you watch the...
Dining and Bar Menus at United Polaris Houston (IAH) Lounge
The new United Airlines Polaris Lounge at Houston (IAH) offers a great mix of a la carte dining options and adult beverages. I’ve consolidated both menus into this post. First, note that all food and drink are complimentary. Tipping...
United Will Resume 777 Service Between Guam and Tokyo
United Airlines is bringing back the 777-200 to its Guam – Tokyo (NRT) route after severely scaling back service earlier this year. From October 28th, United will use two-class 777-200s (364 seats) on both the morning and evening flights...
Pictures From New United Polaris Lounge In Houston
United will open its fourth Polaris Lounge on Friday, this one in Houston (IAH). United describes its latest addition to the Polaris Lounge portfolio as akin to a “boutique hotel”. Indeed, at 12K square feet the lounge is far...
When A Flight Attendant Attacks A Passenger On Social Media
A note to FAs: if you have a beef with a passenger, it is best to avoid social media. This incident occurred last week, but I missed it due to my travels. My friend Zach Honig, Editor-at-Large at The...
United Airlines Condemns Trump Immigration Policy, Echoing American Airlines
As in the NRA debate, sometimes airlines choose to wade into politics…or morality, depending upon how you view the issue. Just moments ago, United released a statement from CEO Oscar Munoz condemning the Trump Administration policy of separating minor...
United App Now Lets You Check Star Alliance Flight Status
Already my favorite airline app, the United Airlines mobile app now allows you to check on the flight status of Star Alliance carriers beyond United and its codeshares. But the technology is still a work in progress. In terms...
Live and Let’s Fly Weekend Digest: June 17, 2018
Greetings from Italia. Sadly, I’ve had to spend Father’s Day away from my family…but my trip, like every trip, is in order to provide for them. Even so, every trip in which I am separated from my family is...
Houston Polaris Lounge Opens June 29th – Get an Early Bird Look
United Airlines will open its boutique Polaris Lounge in Houston (IAH) on June 29th. But you can get a sneak peek using your United miles before the lounge is opened to the public. 2,500 miles gets you a two-hour...
Use Your United Miles To Be A Movie Extra In London
Have you ever wanted to be an extra in a blockbuster movie? Now you can…with your United miles. Via MileagePlus Exclusives, you can bid miles to become an extra on Spider-Man: Homecoming 2, opening in theaters in July 2019. The winner...
United 767-300 Diverts Due To Bomb Threat
A United Airlines flight diverted to Ireland after a handwritten bomb threat was found in one of the aircraft lavatories. United Flight 971, bound from Rome to Chicago, diverted to Shannon, Ireland after the cryptic message was discovered. The...
United Mobile App Tells You Exactly Why Your Flight Is Delayed
United Airlines is rolling out technology on its mobile app that will tell you exactly why your flight is delayed. Usually when a delay occurs, we will see messages like these: That’s better than just saying delayed, but still...
Live and Let’s Fly Weekend Digest: June 03, 2018
I’m convalescing in LA this evening after catching a nasty virus from one-year-old Augustine earlier this week. For those of you who sent me email that has gone unanswered, please be patient. This week we learned more about Delta’s...
United Airlines Wants JFK Slots Back
In 2015, United sold its 26 New York Kennedy (JFK) slots to Delta. Three years later, it wants them back. Last year, I wrote about United President Scott Kirby conceding it was a mistake for United to abandon New...
Pictures from New United Polaris Lounge in Newark
United Airlines unveiled its new Polaris Lounge in Newark today. The 27K square foot lounge will seat 455 passengers and represents a significant upgrade for premium longhaul Star Alliance passengers departing from Newark. I was unable to be present...
2018 Memorial Day Message from United CEO Oscar Munoz
Today is Memorial Day in the USA, a day to honor members of the armed forces who died in service to nation. There are so many stories, so many nuances, and so many opportunities to reflect upon war, sacrifice,...
