Last week I flew Delta One (business class) from Los Angeles to New York. Before the trip, I took advantage of Delta’s pre-select meal option. At least I thought I did…
Delta supposedly sends out an email to first class customers in advance of flights:
Customers confirmed in the First Class cabin in eligible pre-select markets will see an email from Delta three days prior to their flight asking them to pick their first choice meal. All that’s needed to participate is a valid email address, listed in the customer’s SkyMiles account or in their passenger record.
Problem: I never received one.
I was all set. Or so I thought…
When I checked in, my boarding pass indicated a “special meal” had been requested:
Onboard, flight attendants distributed menus before takeoff. I noticed there were three choices on the menu: meatballs, chicken parmesan, or polenta marsala. That was different than beef, fish, pasta, or salad.
When flight attendants took meal orders after takeoff, I asked if my pre-select meal was loaded.
The flight attendant frowned and apologized. He showed on the manifest that I had ordered fish, but said this was not a dinner flight, but a snack flight. That made sense due to the late hour, though when booking, Delta indicated this would be a dinner flight.
So I head meatballs.
Lis Bauer, Delta’s Vice President — On-Board Services said:
Our customers tell us they love the peace of mind that the pre-select program provides heading into a flight, because it ensures their first meal choice will be available on board. It also streamlines the process for our flight attendants, giving them more meaningful time to spend with customers.
Sounds good. In theory. Unfortunately, it did not work for me.
I’m curious, since I so rarely fly Delta, what your experience with Delta’s pre-select meal program? It clearly is not as nicely laid out as on American Airlines, where you can easily order you meal when booking or by pulling up the reservation online.
It seems I just dealt with a misinformed Twitter agent. But I remain a bit confused about how Delta meal pre-selection works. I presume I would have actually received an email if my flight had been eligible for meal service pre-selection?