A cup of hot chocolate served by a flight attendant spilled on a 10-year-old girl, leading to second-degree burns. Now a mother claims the airline failed to help and refused to even apology. However, the airline suggests the girl caused the accident herself by playing with her tray table.
Flight Attendant Spills Hot Chocolate On Child, Airline Says Child Was Acting “Playful”
Rachna Gupta took to Twitter to tell her story, where in multiple posts she outlined her side of what occured onboard Uk25, operated by a Boeing 787-9, from Delhi (DEL) to Frankfurt (FRA):
My daughter, Tara, and I were traveling from Delhi-Frankfurt. She asked one of the Vistara hostesses for a hot chocolate. The hostess arrived with two cups of hot beverages on a tray. While opening the service tray, one of the cups spilled on my kid.
My child was sitting & watching a movie while not disturbing anyone. The beverage was extremely hot, causing a second-degree burn to my kid. Are there any protocols in place to ensure the temperature of the beverages served on board?
The entire crew lacked basic first-aid knowledge in such a situation. Neither the head girl, the air hostess, nor the captain extended an apology throughout the rest of the flight. Unacceptable!
Gupta also lamented the lack of help on the ground:
After deboarding, I had to carry my kid in an ambulance for her medical needs, at my own expense. Vistara and the crew members left us stranded in a foreign land. They also failed to assist with our left-behind luggage, leaving my friend to spend 5 hours managing it.
Having just suffered a burn on my hand, I know how horrific a burn can feel and how there is very little you can do to mitigate the pain, especially on the airplane.
Gupta lamented a lack of apology from Vistara, but now the carrier appears to be blaming the child (and her “playful” behavior) for the accident:
“An unfortunate occurrence transpired on flight UK25 from Delhi to Frankfurt on August 11, 2023. A child sustained injuries due to the spillage of hot beverage on her body. The cabin crew had served hot chocolate to the child upon the parents’ request. However, due to the child’s playful behavior during the service, the hot water accidentally spilled.”
An earlier statement from Vistara said the child’s hand hit the tray, which caused the mug to tip over:
“Our cabin crew had served hot chocolate to the child on the request of her parents, however, the hot water spilled on her since the child was playful during the service and her hand accidentally hit the tray that caused toppling of the mug.”
Vistara also insists that it provided all necessary aid onboard:
“As per our established protocols, our crew promptly administered first aid for the spillage and enlisted the assistance of an onboard paramedic, who volunteered to aid until the flight landed in Frankfurt.”
Gupta has not addressed this twist on Twitter yet except to say that the hot drink did not come at the “request of her parents” since she was traveling alone with her daughter.
We have two very different accounts of the same event. When it comes down to it, a mother claims a flight attendant was careless and Vistara claims the girl was careless. Where the truth lies is not clear at this point, but I think the takeaway from this story is that you must not let your guard down when handling a hot beverage on an airplane.