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Home  >  Frontier • News  >  Woman Kicked Off Frontier Flight After Complaining About Vomit On Seat
FrontierNews

Woman Kicked Off Frontier Flight After Complaining About Vomit On Seat

Matthew Klint Posted onApril 26, 2019 7 Comments

A woman was forcibly removed from a Frontier Airlines flight after voicing her disgust over vomit found on her daughter’s seat.

Imagine you step onto your flight, sit down, and find your daughter’s seat is wet. You hold your hand up to your nose and immediately recognize the stench of vomit. But when you alert a flight attendant, you are met with indifference. Wouldn’t you get angry?

Rosetta Swinney did on a Frontier flight from Las Vegas to Raleigh-Durham. That’s not the issue. The issue is why. She claims that after discovering the vomit, a FA responded with rudeness. She told a local ABC affiliate:

I don’t know if she got offen[ed] about it. But she turned around to me and said, ‘that’s not my job.’ If it wasn’t her job, why wasn’t it attend[ed] to?

Swinney voiced her anger, was deemed belligerent, and police were summoned. The aircraft was emptied, Swinney was led off in handcuffs, arrested, and charged with trespassing. She was jailed for 12 hours. Meanwhile, her child was placed in child protective custody.

But in a lengthy statement, Frontier defended its FA, insisting that help was offered and yet the passenger still became belligerent.

During boarding of flight 2066 from McCarran International Airport (LAS) to Raleigh-Durham International Airport (RDU) last week, two passengers told the flight attendants that vomit was present in their seat area. The flight attendants apologized and immediately invited the mother and her teenage daughter to move to either end of the plane so that the seat area could be cleaned. The mother and daughter were also told that once boarding was complete they would be provided other seats if available. The daughter was also offered cleaning products and invited to use the lavatory to wash up. The mother was unsatisfied with the response and became disruptive.

As a result, the flight attendants determined that the mother and daughter should be deplaned and accommodated on another flight. The mother refused, and following procedure, law enforcement was called. Law enforcement then requested that everyone deplane so that the mother and daughter could be removed allowing the aircraft to be re-boarded and depart. We apologized to our passengers for the inconvenience caused by the departure delay. The safety of passengers and crew is our top priority at Frontier.

What does “disruptive” mean in this context? Was she cursing out flight attendants or simply voicing her anger over something incredibly disgusting?

Swinney denies that she was offered another seat. Other passengers have confirmed that the FA just walked away and never offered alternate seats (see video above).

CONCLUSION

Few things are most disgusting than sitting down in someone else’s vomit. I perfectly understand Swinney’s anger, especially if a FA seemed to shrug off the issue. More broadly, was it really necessary to arrest a woman and separate her from her daughter? My bet is that a little empathy would have instantly solved this problem.

image: Tomás Del Coro / CC 2.0

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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7 Comments

  1. Tom Reply
    April 26, 2019 at 10:08 am

    Honestly, this is a serious human rights violation case and I implore the mother to sue and send a message! Totally shocking how this woman was mistreated with her daughter for the problem of the airlines.

  2. playalaguna Reply
    April 26, 2019 at 11:36 am

    Frontier-ULCC. You expect a clean seat, free of vomit?

    I’d be belligerent too. It sounds very heavy handed all the way around. A little common sense should’ve prevailed.

  3. OldKingCole (Still an EXP) Reply
    April 26, 2019 at 4:34 pm

    “This is why I ALWAYS FLY FIRST CLASS ON FULL SERVICE AIRLINES !!!!!”

    Unfortunately they can have surly flight attendants as well so not a cure.

  4. Jerry Reply
    April 26, 2019 at 9:17 pm

    It seems like every disagreement at an airport in the United States results in having law enforcement called.

  5. Donald Reply
    April 26, 2019 at 9:21 pm

    Good lawsuit coming.

  6. Josh Reply
    April 27, 2019 at 7:33 am

    Other passengers seem to back up the passenger’s story. Can’t help but wonder if this would have happened if the passenger was white.

  7. Becky Smith Reply
    April 29, 2019 at 10:13 am

    Frontier Airlines DOES NOT HAVE CLEANERS and their planes only get cleaned when the aircraft parks for the night. Their flight attendants have to “tidy” up the plane between flights, and not “clean”. There planes are filthy and never get actually cleaned, due to upper management. My advice….start posting pictures on social media if you take this airline.

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