Hotels have cut back quite a bit during the pandemic, but the inability to get any sort of breakfast was quite disappointing at this otherwise-comfortable hotel just minutes away from Chicago O’Hare International Airport.
Hyatt Rosemont Review
I checked in late Sunday night with a midday flight back to Los Angeles. The stay was unexpected and I booked only a couple hours before arrival. I could have stayed at the nearby Chicago Regency O’Hare, also in the village of Rosemont, but this property was $30 cheaper.
I should have looked more closely as to the reason why…while the Chicago Regency O’Hare still offers food and beverage service, the Hyatt Rosemont does not.
Masks are required in all indoor areas. Plexiglass dividers separate you from the reception desk. I tired to check in via my mobile phone on the World of Hyatt App, but was still required to visit the front desk. While the restaurant and bar were closed, the gym was open. Signs instructed social distancing, but I had it to myself for an hour.
When I asked about breakfast, I was told the hotel was “forced” to close its restaurant due to local health regulations. But I was handed this sheet:
So let me get this straight. The Hyatt is “not allowed” to serve food, but all these places can?
> Read More: No Food Service: Do Hotels Expect Us To Starve?
I did not receive an upgrade…in fact, it appears the hotel has no suites. But that was fine in the sense that I just needed a place to sleep and work.
At least for now, Hyatt is still provisioning individual toiletries in the bathroom.
The room had a coffee maker with coffee…but no cups. I ended up just drinking coffee from downstairs.
The second floor fitness center was located right across from my room and included dated but still very functional LifeFitness equipment.
Food + Drink
While the hotel advertised no food service, there was very limited drinks and packaged snacks available for purchase downstairs. Since I had no cups in my room, I took a cup of coffee and bottle of water and was not charged for it.
The one upside to no food and beverage onsite was that there were plenty off offsite options within walking distance.
I ended up eating a midnight snack at Taco Bell (I know, I know) and an early lunch (more like a brunch) the following morning at Giordano’s (the leftovers were stolen at Chicago O’Hare).
Shuttles leave the hotel on the hour and on the half. I was the only passenger in the shuttle and frankly I only saw a couple others guests my entire stay. My guess was the hotel was virtually empty.
This is a three-star hotel with comfortable beds and bare-bone service during the COVID-19 pandemic. It is very convenient and I would return if the price was right, but be warned that you’ll have to fend for yourself when it comes to food and drink. In that sense, it’s not the kind of hotel you want to stay at if you are dieting…
Hyatt Rosemont even in Pre Covid times was a hotel that seems to have more excuses than service.
I guess at that differential you could argue staying there over the HR, but not much more
You forgot to mention it’s a gambler’s delight too w/Rivers across the street!
Stayed here for a plane spotting weekend in Chicago over the summer and it’s right in line with what you described. I guess the one thing that is for certain; it will likely be the lowest cost option around.
I stayed one night a few years ago solely to check the plain-Jane Hyatt box off the Brand Explorer promo. It was extremely boring and plain (seemingly with all rooms being identical), and I much prefer the ORD HR. The only highlight was breakfast. I am appalled at the number of properties that outright lie and say they “can’t” serve any food. Some of these are adjacent to restaurants offering in-person dining with few restrictions.
The 1960’s called.