I finally took the opportunity to fly JetBlue in “Core” (economy class) on a transatlantic journey and while there was one huge disappointment, so much about the A321neo flight from London to New York was simply superb.
JetBlue A321neo Economy Class Review (LHR-JFK)
I’ve heard so many good things about JetBlue in economy class that I decided my family would try it for our journey home from London.
Round trip fares from London to Los Angeles were $568, about the same as a one-way ticket, so the good news is that I will get to try JetBlue again when we return.
Check-In
JetBlue operates out of Terminal 2 (“The Queen’s Terminal”) at London Heathrow, with daily flights to Boston (BOS) and New York (JFK). After checking in, we proceeded through security (lines were very long…the process took around 25 minutes, though it would have taken even longer had I not pivoted to the machines that do not require removing liquids or electronics), then to the Plaza Premium Lounge.
Boarding commenced at 11:35 am. The gate agent very nicely informed us that the flight was lightly booked and so she had moved us to separate rows, one behind the other, leaving the middle seat open in both rows. This set a great tone for the service we would experience onboard.
JetBlue 20
London (LHR) – New York (JFK)
November 2023
Depart: 12:20 PM
Arrive: 3:32 PM
Duration: 8hr, 12min
Aircraft: Airbus A321neo
Distance: 3,451 miles
Seats: 16D, 16F, 17D, 17F (“Core” Economy Class)
It’s always nice to fly JetBlue and even nicer to fly on a flight that is less than half full.
Seat
Here’s where JetBlue really sets itself apart from the competitors. All seats in economy (Core) class have 32 inches of seat pitch…which is noticeably comfortable. The seat width is 18 inches and the set reclines three inches. There’s also a comfortable 4-way adjustable headrest.
There are two power outlets, which include both a USB-A and universal a/c power, for every three seats.
Core has 102 seats.
Meanwhile, rows 9-15 are “Even More Space” seats which have three extra inches of legroom and are located in the front of the economy class cabin.
Each seat was provisioned with a blanket and “snooze kit” (ear plugs + eye mask). I liked that the blanket was large.
I didn’t get up much during the fight and frankly was very comfortable for a daytime service. Going the other way might be a different issue, but I was quite content to be in these seats.
IFE + Wi-Fi
The other great thing that JetBlue has going for it is the complimentary wi-fi onboard, powered by Viasat, which you can switch on as soon as you board the aircraft (you don’t even have to wait until the flight hits 10,000 feet). This is revolutionary and also helped quickly pass the eight hours onboard.
In addition to wi-fi, a comprehensive library of movies, TV shows, and games were available plus a moving map.
While there was no “remote” for the 10.1-inch tour screen monitor, you could hook up your phone via Bluetooth to serve as that handheld control unit.
Complimentary disposable headphones were distributed.
I watched the latest Liam Neeson movie (they’re actually all the same, right?) that came with a disclaimer about the violence in it.
Taxiing out of London Heathrow took about 30 minutes and during that time we were treated to many excellent aircraft views out the window:
The kids spent most of the flight watching their screens…and eventually sleeping.
Lavatory
One lavatory was located in the front of the economy class section and two in the rear. The one I visited was clean, but there were no extra amenities.
Food + Drink
Perfect flight so far, right? Well about 24 hours before the flight I received an email that contained this provision:
I figured there was an aircraft swap and sure enough, we went from an A321neoLR to a A321neo. Those do not have ovens in the back meaning there is really no way to heat up hot meals for everyone in the Mint (business class) forward galley.
While I did consider changing to fly out of Gatwick or taking the early flight out of Heathrow, we did not want to be rushed in the morning. I also figured this would be a good opportunity to find out what kind of food may be served to Dublin and Edinburgh next year, since JetBlue will use this aircraft without oven.
After takeoff, a beverage was served (whole can offered).
Next came lunch, which was either a chicken warp or vegetarian wrap. It was served with a side of pickled broccoli with pomegranates and some sort of pudding for dessert.
Wraps can be okay. Usually everything Do&Co caters is okay. But this was not. This was ice cold and tasteless. What a missed opportunity.
Snacks were available in mid-cabin galley and I know I was not the only one who got hungry during the flight.
Prior to landing (about an hour out of New York) a final service commenced. The snack? A breakfast bar. Pathetic. Totally pathetic.
Whatever JetBlue ends up doing in terms of catering for its new Scotland and Ireland flights, I hope it won’t serve this.
Service
The flight crew was excellent and quiet apologetic about the catering issue. They did not make rounds through the cabin except during the first meal and beverage service and again prior to landing, but passengers were encouraged to use their call button light if they needed anything…how’s that for service?
CONCLUSION
No doubt the meals were a huge disappointment for me and a critical part of the JetBlue experience that was lacking. But even with rather a deplorable meal service onboard, it was still a very nice flight with functioning and free wi-fi, a nice assortment of movies, plenty of legroom, and friendly service. Next time, I look forward to the full meal service, but even without it JetBlue is still a great product.
Im shocked they haven’t retrofitted the aft galley’s with ovens, considering these have been doing Europe turns for quite a few months now.
I wonder if the newer deliveries will have ovens aft, or if they’ll continue with this inconsistency. I’ve heard great things of long haul Jetblue catering, and its made me want to go out of my way to fly them, but the non LR meals look pathetic.
I had not heard that B6 was considering ovens on the non LRs. I hope that is the case…
the planes are a short term fix until the XLR. however the company is doing a deep dive to revamp the food with dig to offer better meal options during this short term solution
Good to hear. How often do these swaps happen?
Over the years, I have had plenty of decent, and quite a few actually good, cold airline meals, in both Y and premium classes of service. A wrap as a main meal on an 8-hour flight is ridiculous, particularly when the airline knew about the aircraft swap with notice that had been more than sufficient to arrange something with the airport caterers,
Nice review and from the looks of it, indeed, it is a cut above the legacy carriers in economy, just with the 32 inch seat pitch, never mind the rest. But JetBlue will never regain my business. Too many delays, operational issues, and plenty of snafus. Never judge a book by its cover.
That’s dismal they use a plane with no ovens from LHR.
I do though love that their boarding gate in T2 is literally right there after security. In the area usually reserved f0r European flights. I am jealous as I walk past for the long schlep to the UA gates.
At least you hopefully have access to one or more decent lounges – B6 pax have to make do with the gate area.
The meal service sounds as deplorable as Trump’s supporters.
While that meal looks terrible, B6 does get extra credit for the plantain chips in the galley. TBH, though, I didn’t think the hot meal in Mint was that great either when I flew it to LGW in November. I’m coming to the conclusion that the hype over Mint meals is greatly overrated.
Looks like cauliflower not broccoli
You were bamboozled, bait & switched and ripped off a little. JetBlue is known for their tapa’s style meals. It is part of what sets them apart. JetBlue is NOT the airline that it once was.
Nothing is superb on B6. It’s a con played on the gullible people of Noo Yawk that could never live up to the hype.
We just completed a RT JFK -Amsterdam in Mint just before Christmas and it was one of the best business class flights I’ve ever done. We’re Mosaic on JB and was able to use points for the flight. Sorry to hear about your cold food. The food service in mint was excellent. You selected your meal choices for both services on the TV screen. The lay flat seats were firm but comfortable but the best was the privacy provided by the door in front of each pod with seating of 1+1 in the first 12 rows. Service was outstanding and the real cocktails kept flowing. After this I don’t think I’ll be using Sales Delta for any more Intl flights.
I’ve done Mint three times transatlantic and always thought the food was excellent:
https://liveandletsfly.com/?s=JetBlue+mint+review
I was particularly looking forward to the food in coach, but hope to have a better experience next time.
I flew Jetblue LGW to Boston, I agree with the review, a great flight. There have been a lot of concerns raised about sitting for so long on narrowbodies but I loved the a321 and JetBlue experience. The meal I had was hot and was one of the best I had on a flight. I will be going to Boston again this year but some other airlines have better deals. Looking for an excuse to spend a bit extra to fly Jetblue again
They’re having issues with airbus delivering the LR aircrafts atm and scrambling for figure something out. I guess this is more economically friendly and wait for the aircrafts than retrofitting the planes again.