All Nippon Airways (ANA) is one of my favorite airlines and I wanted to share a video with you that nicely captures the very heart of the Japanese airline.
ANA Disembarking Video Shows All There Is To Love About ANA
After landing, the following video is shown on your ANA flight:
One word frequently came to mind while watching: quality. Quality in everything.
This is not just a well-made video, which is easy enough to do these days, but is really backed up by what I have witnessed while flying ANA for many years. I love the “We hope you’ll find a place you love in the blue sky” message.
I’m still touched by the way that the ANA team in Honolulu began the day by bowing to all waiting passengers before opening up the check-in desks.
Over and over I am impressed by the onboard quality of the cuisine, both western and Japanese, whenever I have the pleasure of flying ANA. I’m impressed by the thoughtful little touches like a thank you note and the attention to detail in the thoughtful garnishes on the menu.
What also impresses me is that ANA does not speak, it acts. Take its new business class seat, known as the The Room. Less than a month after the new seats were unveiled, they were rolled out onboard. ANA did not produce high expectations only to let people down, but shocked with a delivery
Compare that to Lufthansa, which unveiled new business class seats (and
paid for won a Skytrax five-star award) years in advance and to this day has not delivered. It seems to me that when ANA talks, it delivers.
Part of it is cultural (indeed, I offer a similar tribute to JAL), but ANA is really something special.
I know I already mentioned this video in my flight review, but I enjoyed it so much I think it merits its own post. Kudos to ANA for not sacrificing quality during this turbulent period and for really setting a high standard for excellence.
p.s. SWISS also has produced a similar video that I simply love: