Pens, towels, and bathrobes…for sure. But what else do people steal from hotel rooms? A new survey offers fascinating results. Wellness Heaven is a German-based guide for luxury hotels. It surveyed 1,157 four and five star properties to probe...
Aeroplan Update: No News Is Not Good News
Still having trouble booking your Aeroplan award? If so, you’re not alone. Unfortunately, there is still not a global fix to what has become an ongoing issue. I’ve outlined the problem here. Put simply, Air Canada recently transitioned to...
Eek: Woman Stung By Scorpion On United Airlines Flight
A scorpion onboard a United Airlines flight to Atlanta stung a woman multiple times before being captured by flight attendants. The incident occurred onboard UA1554 from San Francisco to Atlanta last Thursday morning. A woman reported that while in...
Unlike Matthew, United’s CEO Change Makes Me Reconsider Loyalty
United announced this week that CEO, Oscar Munoz, would step down with United President, Scott Kirby, taking over May 1st, 2020. Changes like these don’t affect flyers often but I’m reconsidering my loyalty to United. If you are considering...
The Case For, Against Airline Loyalty
Following unwanted management changes at United and unrequited management changes at American, I am re-examining my airline loyalty. Here are the arguments for and against holding loyalty status. If you are considering booking travel or signing up for a new credit...
Manchester’s Principal Hotel Rebranded Kimpton Clocktower
We know Manchester (we lived there for several years) and love The Principal hotel. IHG acquired it (along with 13 others) last year in an effort to bolster the Kimpton brand. In January, the Kimpton Clocktower will launch where...
First Class Steak: ANA Vs. JAL
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. This week...
Generous Compensation At United Airlines…For Outgoing And Incoming CEO
Oscar Munoz is leaving his CEO position not only with high accolades, but a higher salary. Meanwhile, incoming CEO Scott Kirby has a very big incentive to push United’s stock price higher. Late yesterday afternoon, United made a pair...
Woman Forced To Remove “Hail Satan” Shirt On American Airlines
A woman was forced to remove her “Hail Satan” t-shirt on an American Airlines flight from Miami to Las Vegas. Was this appropriate or another case of a flight attendant going too far in policing wardrobes? Swati Runi Goyal...
Is “Interspace” The Premium Economy Class Seat Of The Future?
Will a new premium economy class seat dubbed “Interspace” finally make flying behind the curtain more comfortable? London-based design firm Universal Movement, a subsidiary of New Territory, has unveiled a new economy class seat design this week. The seat...
United CEO Oscar Munoz Reflects Upon His Departure
Yesterday, United announced that Oscar Munoz would be stepping aside as CEO in 2020 to become of Executive Chairman. Scott Kirby, United’s current President, will fill the role. Scott Kirby Will Replace Oscar Munoz As United CEO In 2020...
Editorial: Scott Kirby, New United CEO, Has Earned My Respect
He’s called the heartless bean counter, the tone-deaf numbers man who fails the basic empathy test. But I’d caution all of us to stop attacking incoming United CEO Scott Kirby before he even starts. News of Kirby’s promotion was...
Fired Flight Attendant Accused Of Stealing Milk and Cereal Bowls Sues Delta, Claims Discrimination
A 79-year-old flight attendant is suing Delta for firing her under false pretenses. She argues jealous colleagues targeted her because of her high salary. But Delta is standing by its termination. Veteran Flight Attendant Sacked By Delta Ida Gomez...
Let’s Shame Wizz Air For Ad Shaming Business Class…
“We think you’re doing great… harm to our planet.” So opens a Wizz Air ad shaming business class passengers and the airlines that cater to them. Wizz Air Attacks Business Class I’ve written about the tiff between Wizz Air and...
Will Southwest Airlines Add Basic Economy Fares?
Southwest Airlines has resisted a basic economy fare class for years. But with competition fierce, is Southwest reconsidering? Earlier this year, Southwest Airlines CEO Gary Kelly promised: “You’re not going to see basic economy from Southwest. That’s not what...
South African Airways Placed In Business Rescue: What Does That Mean?
South African Airways will receive a bailout even though all parties deny it is a bailout. But what does this mean for the airline and its customers? I sort of asked this question already in a post last week,...
What United Airlines Told Employees About Leadership Change
What is United telling employees about the leadership shakeup that will pivot Scott Kirby to the position of CEO next May? Earlier today I wrote about the upcoming leadership change at United. In 2020, Oscar Munoz will step down...
Scott Kirby Will Replace Oscar Munoz As United CEO In 2020
United CEO Oscar Munoz will step down in 2020, passing the CEO reigns to Scott Kirby, United’s President. In May, Munoz will transition to Executive Chairman and Kirby will assume the role of CEO. As rumors swirled that he...
Edible Coffee Cups On Air New Zealand Are Cool, But Unacceptable (To Me)
Ok, now I get to really play coffee snob. There’s something you should know about me. I know we are all have our little idiosyncrasies, but when it comes to coffee…well, I’m a little finicky. I drive my wife...
Review: Delta 767-300 Business Class Los Angeles To New York
This is a tale of two very different experiences on one Delta flight, taking place on two sides of the same Delta One cabin. I had one primary objective on my redeye flight from Los Angeles to New York...
