There are many ways to spot a fake service dog, but one particularly stands out: when the animal does not behave. That was the giveaway that that very cute little dog on my transcontinental flight was not really a...
“Act Your Wage!” Delta Regional Flight Attendants Told They Don’t Get Paid To Argue With Passengers
A memo circulating among regional flight attendants for Delta Air Lines’ subsidiary Endeavor Air has drawn attention after the union instructed crew members to “act your wage” and avoid arguing with passengers, even over rule enforcement. Delta Regional Flight...
Lufthansa Flight Diverts After Passenger Stabs Teens With Metal Fork
A Lufthansa flight from Chicago to Frankfurt was diverted to Boston after a man allegedly stabbed two teenage passengers with a metal fork during the meal service, according to federal authorities. Lufthansa Flight Diverted After Passenger Allegedly Stabs Teens...
Don’t Like Basic Economy? Don’t Buy It!
A long-winded article in Slate lamenting the proliferation of basic economy actually does a great job of showing why it is valuable as an airfare option. Basic Economy Works Because Travelers Choose It Slate published a piece by Alex...
American Express And Delta Just Made Salt Lake City One Of The Best Airport Layovers In America
Salt Lake City just became one of the most comfortable airport layovers in America. With both Delta Air Lines and American Express opening new premium lounges, the travel experience at SLC has taken a dramatic step forward. Two New...
JetBlue Will Open Posh Airport Lounges In New York + Boston
UPDATE: As flagged by One Mile At A Time, JetBlue Lounge has just confirmed the opening of its first lounge is imminent. In late 2025, JetBlue will open an 8,000-square-foot lounge at New York JFK Terminal 5 In 2026,...
She Was Right To Refuse To Pay New York Taxi Driver For Frivolous Ride
A video shows a heated exchange between a woman and cab driver, arguing over the fare and the route he took. Generally speaking, I think a taxi driver who cheats you does not deserve even a small portion of...
Alaska Airlines Pivots On West Coast, Handing A Gift To United Airlines
Last week I covered Alaska Airlines’ new route additions from San Diego, representing assertive growth in a California airport Alaska sees as underserved. But those new flights did not come out of thin air; they came at the expense...
LA Dodgers Manager Suggests Canadian Government “Intent” Behind Delayed Flight From Toronto To Los Angeles
A long travel day with an extended flight delay turned into a thinly veiled suggestion from Los Angeles Dodgers manager Dave Roberts of something more. LA Dodgers Manager Muses Whether There Was “Intent” Behind Delayed Flight From Canada To...
Delta’s New José Andrés Menu Looks Surprisingly Good (Even If The Press Release Wasn’t)
Delta Air Lines is updating its in-flight dining experience with a new partnership that brings the flavors of Spain to the skies. Yes, the press release is overkill, but I think the menu choices sound very appealing. Delta Air...
My United Airlines Seatmate Put Her Feet On The Bulkhead…And Ate My Cheese!
My seatmate was really something on a recent United Airlines flight… My Special Seatmate On United Airlines I flew from Los Angeles (LAX) to Chicago (ORD) on United Airlines. As always, unless you buy a first class ticket, your...
“You Want Me To Pull My Gun?” Uber Confrontation Turns Ugly After Passenger Cries Fat Discrimination
Another viral Uber confrontation over a so-called “passenger of size” shows how tone, not just circumstance, can turn an uncomfortable encounter into a flashpoint. “Too Fat For My Car?” Uber Passenger’s Rude Behavior Ends With Driver Threatening To Pull...
Delta Air Lines Signals Middle East Ambitions With Atlanta–Riyadh Flight
Delta Air Lines is expanding to Riyadh, Saudi Arabia with a new route that raises questions about strategy, subsidies, and long-term goals. Delta Air Lines Confirms Atlanta–Riyadh Flights As Part Of Riyadh Air Partnership Delta CEO Ed Bastian has...
Second Guest Dies at Disney World’s Contemporary Hotel
A guest death at Disney’s Contemporary Resort casts a shadow over the magic of Walt Disney World. The Scene Behind the Headlines Last week at Walt Disney World’s Contemporary Resort at the edge of its Magic Kingdom park the...
Younger Pros Turn Work Trips Into Lifestyle Upgrades
Hotels.com finds Gen Z and Millennials use business travel to upgrade hotels, meals, and rewards, and they post it all while stretching trips for fun. Background Business travel is not just a commute with a carry-on anymore. According to...
Isom, American Airlines, May Never Escape Crushing Debt
American Airlines’ ever higher pile of debt may never be paid off, meanwhile investors continue to support Isom, and give management a pass. Why? American Airlines Q3 2025 Earnings Call Lowlights American Airlines reported in its third quarter 2025...
AI And Apathy? American Airlines Service Suffers
A personal experience highlights the many service challenges that American Airlines continues to face – both technical and by staff. Tech Glitch Plays Musical Chairs It was a dark, and stormy night – a Thursday night consultants’ special –...
Is One Day Enough In Dili, Timor-Leste?
Timor-Leste isn’t a destination that shows up on many flight schedules, but I have an upcoming opportunity to visit and am wondering if it is worth the time and money for only one day. Is One Day Enough In...
Delta Passenger Served Poisonous Weed In First Class Salad, Flight Attendant Seized “Evidence”
A Delta Air Lines passenger traveling from Chicago (ORD) to Seattle (SEA) says he was poisoned by a toxic plant, black nightshade, found in his first class salad, which made him violently ill. To make matters worse, the flight...
Frontier Airlines Passenger Leaps Counter, Attacks Agent In Orlando Airport Check-In Incident
An argument over a missed check-in deadline at Orlando International Airport turned violent, ending with a Frontier Airlines passenger arrested for felony battery. Frontier Passenger Jumps Airport Counter In Orlando, Hair-Pulling Fight Ensues, Felony Arrest Followed A passenger at...
