Delta and Coca-Cola have apologized for a “creepy” napkin that sparked passenger complaints. I’m failing to see the controversy… The napkin, pictured below, gave passengers the chance to record their name and phone number and encouraged them to share...
Could Airlines Realistically Reduce Change Fees?
Are airline change fees, as they currently stand, penny-wise but pound-foolish for airlines? For purposes of this discussion, my focus will be on U.S. legacy carriers American, Delta, and United. I note that Southwest has no change fees and...
This Airline Has Been Profitable For 72 Consecutive Years…
The key to sustained airline profit is apparently to have non-airline businesses. For one South African airline, that has resulted in profit for 72 years in a row. Comair was founded in 1946. For the last 72 years, it...
SWISS Unveils Beautiful New Check-In Experience In Zurich
Zurich Airport is one of my favorite in the world. And it is getting even better if you fly SWISS. I see ZRH a lot when visiting my in-laws and appreciate that there never seems to be too much...
Passive-Aggressive Mom Battles Passive-Aggressive Passenger Over Crying Baby
The only thing worse than openly complaining about a crying baby on an airplane is passive-aggressively complaining about a baby. And perhaps the only thing worse than that is passive-aggressively complaining about the passive-aggressive passenger… Stephanie Hollifield, a parenting...
Bombardier CRJ 550: A New Regional Jet Experience On United
United revealed a brand new aircraft today, the CRJ-550, that I call the business-friendly regional jet. It’s quite a leap from United’s current 50-seat jet. Currently, United operates CRJ-200s through its various United Express partners. These 50-seat aircrafts are single-cabin,...
United Massively Increases Premium Cabins Across Fleet
United Airlines announced it will add 1,600 United Polaris Business and United First Class seats to almost 250 international and domestic aircraft. I’d call 25-50% increases in the size of premium cabins massive. Last week I wrote about the increase...
Review: Lufthansa First Class Lounge & Spa – Frankfurt (B Gates)
During my last trip on Lufthansa, I skipped the First Class Terminal to check out the First Class Lounge in the B Gates of Terminal 1. While the First Class Terminal is intended for passengers originating in Frankfurt, Lufthansa...
How Airlines Are Going To Great Lengths To Avoid Venezuela Layovers
As the economic and political crises in Venezuela continue to worsen, more airline crews are choosing to avoid ever even stepping out of the airport during layovers. That has forced airlines to get creative. While many carriers have scaled back...
Still No Fix For Key Partner Award Redemptions With United MileagePlus
Last month I noted that United is blocking partner award space on Singapore Airlines, Thai Airways, and TAP Air Portugal. The problem has not been resolved. United still blames technical issues on the partner side for this problem and...
United Polaris Dining: The Sad New State Of Affairs
Just how important is meal presentation in offering a premium business class product? United Airlines is betting that it simply doesn’t matter. At least that’s the only explanation I can come up with for its choice to begin pre-plating...
British Airways’ Plan To Save The A380 Program
British Airways is willing to buy more Airbus A380s…if the price is right. Last week, we learned that Emirates is exploring switching some of its A380 orders to smaller A350 or A330neo aircraft. The move would likely sound the...
Turkmenistan Airlines Banned From European Union
Citing safety concerns, Turkmenistan Airlines has been banned from flying to destinations within the European Union and even from flying over EU airspace. In the United Kingdom, where Turkmenistan Airlines flies to Ashgabat from both Birmingham and London Heathrow, the Civil...
Review: United Airlines 787-9 Business Class Los Angeles To London
My flight from Los Angeles to London on United was a comfortable, consistent, and frankly boring. That’s a good thing on a flight you just want to sleep on. I reviewed this very flight two years ago and not...
A Hawaiian Airlines Flight Returns To LAX Three Times Over Unrelated issues
For Hawaiian Airlines and a plane full of passengers headed for Maui, the third time was not the charm… Last Friday, Hawaiian Flight 33 from Los Angeles to Maui took off on-time around 9:00AM. Once in the air, though,...
“Athens Spirit” Aims To Be The Spirit Airlines Of Greece
A new airline dubbed “Athens Spirit” hopes to take on powerful and profitable Aegean Airlines in Greece. My initial response: good luck. Wait till you hear the details… The airline wants to offer low-cost service within Greece and to...
An Intriguing, But Cryptic Ad From Turkish Airlines
Last night, Turkish Airlines returned to the Super Bowl with an ad for the third consecutive year. But this was a bit different, to put it charitably. Rather than a showcase of the onboard product or reminder that Turkish...
2019 Will Be A Country Count Duel
At some point, the student becomes the teacher, and in our families, we often play the role of teacher for all things travel, miles and points. One of our disciples has crept his country count up on us and...
Sharing a Business Class Seat
Some passengers book one business class seat or use an upgrade and trade use of the seat, splitting time between coach and business class. Is this right? Fair? Is it wrong? If you are considering booking travel or signing up for a...
Oculus Go May Be The Perfect Airplane Inflight Entertainment
The Oculus Go is a Virtual Reality headset that may just be the best inflight entertainment device a passenger can bring on an airplane. But that doesn’t mean you will want to use it. If you are considering booking travel or signing...
