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AustraliaMexican FoodTrip Reports

Mamasita: Delicious Mexican Food in Melbourne

Matthew Klint Posted onMarch 6, 2018November 14, 2023 4 Comments
Mamasita Melbourne Review

You sure would not know it from the outside, but Mamasita offers incredible Mexican food in the heart of Melbourne’s Central Business District. My review of Mexican food around the world continues. For earlier installments: Amsterdam, Netherlands Cusco, Peru Hamburg,...

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American AirlinesLaw In Travel

Should Airlines Offer Bus Service During Bad Weather?

Matthew Klint Posted onMarch 6, 2018November 14, 2023 10 Comments
a bus driving down a street in the rain

A tragic story of two Chinese tourists critically injured enroute from Baltimore to New York on a bus chartered by American Airlines is a perfect example of why airlines should not offer bus service. The Washington Post nicely tells...

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Qantas

Qantas Bans “Gender-Inappropriate” Language, Other “Offensive” Terms

Matthew Klint Posted onMarch 6, 2018November 14, 2023 25 Comments
Qantas Spirit of Inclusion

Australian airline Qantas has provided updated guidance to staff on what language is appropriate…and what language is not. Qantas has embarked upon a “Spirit of Inclusion” initiative, which includes a new set of guidelines governing language. Produced by the Diversity...

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News

Passenger Strips Naked, Watches Porn, Attacks Crew

Matthew Klint Posted onMarch 6, 2018November 14, 2023 4 Comments
a group of women in white shirts on a plane

A 20-year man has been arrested by Bangladeshi authorities after creating quite a scene onboard a Malindo flight from Kuala Lumpur to Dhaka. After takeoff, the man stripped naked and began watching a pornographic video on his laptop. This despite...

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United Airlines

Breaking: United Reverses Course on Employee Bonus Changes

Matthew Klint Posted onMarch 5, 2018November 14, 2023 16 Comments
United Reverses Course Employee Bonus

Great news for United employees and the passengers who are served by them. United Airlines is wisely reversing course, suspending plans for a new lottery system to replace more predictable quarterly bonuses. Here’s a letter United President Scott Kirby...

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Flight ReviewsSingapore Airlines

Review: Singapore Airlines A380 Suites Class Singapore to Melbourne

Matthew Klint Posted onMarch 5, 2018November 14, 2023 Leave a Comment
Singapore Airlines A380 Suites Review

The moment had finally arrived. It was time to experience (at the time) the superlative first class product in the skies. We had to get to the gate, though, from The Private Room, Singapore’s lounge-within-a-lounge for first class passengers....

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United Airlines

Anger Mounts Over United Bonus Cutbacks

Matthew Klint Posted onMarch 5, 2018November 14, 2023 12 Comments
United Airlines Bonus Cutbacks

If United Airlines thought employee protest over its bonus cutback would fizzle out over the weekend, it could not have been more wrong. In fact, I haven’t seen so much anger, disappointment, and fear from United Airlines’ employees since...

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emiratesMiddle East Airlines

Emirates Tells U.S. Airlines: Let’s Work Together!

Matthew Klint Posted onMarch 5, 2018November 14, 2023 7 Comments
a large airplane on a runway

Sir Tim Clark, President of Emirates, wants a truce with U.S. carriers. He’s tried of being vilified and thinks a partnership with American, Delta, and United would benefit everyone involved. In an interview with Business Insider, Clark scolded U.S....

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Delta Air LinesUnited AirlinesUpgradesWeekend Digest

Live and Let’s Fly Weekend Digest: March 04, 2018

Matthew Klint Posted onMarch 4, 2018November 14, 2023 Leave a Comment
a room with chairs and tables with lamps

I’ve been grounded all week and am thankful for it. No plans to travel next week either. Plenty of time with family and friends instead. Lots of work too. There have been a handful of trips I’ve turned down,...

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china

Chinese ‘Ghost Cities’ Create Instagram Haunts

Kyle Stewart Posted onMarch 4, 2018November 14, 2023 13 Comments
a street with trees and buildings

On my quest to visit some of China’s Ghost Cities, I found three near Shanghai, perfect for my trip. I expected to find empty cobblestone streets and block after block of empty and under construction Tudor-style homes. What I...

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United Airlines

United FA Forced to Delete Her Petition to Restore Performance Bonuses

Matthew Klint Posted onMarch 4, 2018November 14, 2023 6 Comments
United Airlines Bonus Petition

United Airlines’ employees are not happy about the replacement of performance bonuses with a lottery. One even went so far as to start a petition to reverse course…only to be silenced hours later. I’ve heard from dozens of employees...

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Family TravelPhotosTravel

Our Best Souvenir: Professional Vacation Photography

Carly Stewart Posted onMarch 4, 2018January 2, 2019 11 Comments
Lucy at Wat Pho

Photos capture unforgettable memories and quality is important. Hiring a photographer on your vacation can give you the greatest souvenir of all. While you may think it’s out of your budget, you might be surprised to find that vacation...

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Lounge ReviewsSingapore

Review: Singapore Airlines Private Room (SIN)

Matthew Klint Posted onMarch 3, 2018November 14, 2023 9 Comments
a room with a couch and tables

The Private Room at Singapore’s Changi International Airport offers both tranquility and fine dining to Singapore Airlines’ first-class passengers. First, though, we had to find it. We arrived from San Francisco at 1am and were on our own in...

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Delta Air Lines

Delta Loses NRA Tax Battle, Will Likely Win War

Matthew Klint Posted onMarch 3, 2018November 14, 2023 9 Comments
a man standing at a podium

What does a memo from the Delta CEO and newly enacted tax reform legislation tell us about the power dynamic between Delta and its home state? Yesterday, Georgia Governor Nathan Deal singed into a law a $5BN tax reform...

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United Airlines

United Airlines Inflames Employees With Bonus Cutbacks

Matthew Klint Posted onMarch 3, 2018November 14, 2023 17 Comments
United Airlines Performance Bonus

United Airlines’ President Scott Kirby is on the warpath again, this time unleashing a plan that will slash bonuses for most employees. In January, I wrote about United’s new “core4” emphasis, which will focus training on the following four...

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News

Unbelievable: Miami Couple Embezzled Millions from Airport Lounge

Matthew Klint Posted onMarch 2, 2018March 3, 2018 10 Comments
Miami Lounge Fraud

A Miami couple and third accomplice have been sentenced to prison time and hit with stiff restitution fines for laundering money from an airport lounge at Miami International Airport. It all took place at the Club America lounge in...

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Lufthansa

Seat Shenanigans on Lufthansa

Matthew Klint Posted onMarch 2, 2018November 14, 2023 20 Comments
a rose in a vase in front of chairs

Add Lufthansa to the list of airlines that play games with confirmed seat assignments. An Award Expert client needed to travel from Newark to Zurich this week and wanted first class. Since SWISS generally does not release first class...

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Meal of the Week

Review: Singapore Airlines 777 First Class Dinner from Seoul to Singapore

Matthew Klint Posted onMarch 2, 2018November 14, 2023 3 Comments
a plate of food with sauce

After stuffing myself on the first leg of SQ15 from San Francisco to Seoul, it was time for another feast on the connection to Singapore. Thankfully, I had taken some time in Seoul to walk up and down the...

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Air New ZealandSafetyVideos

Controversial Air New Zealand Safety Video Angers Many

Matthew Klint Posted onMarch 2, 2018November 14, 2023 6 Comments
Air New Zealand Antarctica Safety Video

A new Air New Zealand safety video is out and although well done as usual, has angered many Kiwis. Why? Flight 901. Check out the new safety video below. It is filmed in Antarctica and features stunning scenery highlighting...

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American Airlines

American Airlines Art Exhibit in Los Angeles

Matthew Klint Posted onMarch 1, 2018November 14, 2023 3 Comments
Bonnie Award

For all we like to rag on them, airlines often to do a lot of good for the community. In the era of #MeToo, American Airlines is recognizing the importance of female leadership across industries in Los Angeles. I’m...

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