Live and Let's Fly

Superior Customer Service from Mexicana and Avianca

Matthew Klint October 15, 2009 4 Comments

I’m finalizing the plans for a trip to South America next month and had to contact both Mexicana and Avianca today via telephone. I was very impressed with the high level of service for a "no status" flyer like...

American Airlines United Airlines Upgrades

Should I Even Consider a Switch to American Airlines?

Matthew Klint October 14, 2009 7 Comments

Short answer: probably not. I sure thought about it yesterday when it became clear that United will be eliminating regional upgrades, but I have calmed down today. I’m 1/3 of the way toward million-mile status on United, love Star...

Airlines Continental Airlines Delta Airlines Frequent Flyer United Airlines Upgrades US Airways

United Offers Unlimited Domestic Upgrades—but there is a catch!

Matthew Klint October 13, 2009 16 Comments

Yesterday United announced it will be implementing a complimentary upgrade scheme starting in Q2 next year. The changes will bring UA’s domestic upgrade program closer to those of Continental, US Airways, and Delta. Details: First, this was posted on...

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