What happened when a disruptive passenger on Southwest screamed about not wearing her mask? Southwest Airlines calmly escorted her off the aircraft, refunded her ticket, and walked her out of the airport secure area. Why roll out the red carpet for someone who doesn’t follow the rules?
Southwest Airlines Shows Kindness Toward Disruptive Passenger
We’ve had several conversations about the efficacy of masks versus simply the right of airlines to set rules that apply equally to all passengers. I continue to insist that whether reasonable or not, airlines have a clear right to require masks as a condition of travel.
Here, a woman traveling from Nashville to Las Vegas on Southwest Airlines refused to keep her mask on after she boarded the plane. Eventually, the captain opted to return to the gate to offload the passenger. She refused to get off, which prompted Southwest to deplane all the other passengers.
Officers from the Metro Nashville Airport Authority Department of Public Safety escorted her off, where she encountered boos and hisses from passengers waiting in the gate area to reboard. The picture above, captured by passenger Kevin Ross, shows the woman (center) arguing with another passenger over masks (the passenger insisted she did not have to wear one).
“Thanks to this woman, an entire plane of passengers had to deplane because she refused to wear a mask. Passengers thanked her for ruining their day (missed connections due to the delay) and screamed back, ‘I’m allowed! I’m allowed!’ to which at least half of the passengers in unison yelled back ‘No you are not!'”
Despite the costly disruption, Southwest Airlines refunded her ticket and full and then police escorted her out of the secure side of the airport and into baggage claim. She was not arrested.
Why Roll Out The Red Carpet For This Fool?
Southwest is to be commended for handling the situation calmly and with dignity. But I’m actually dismayed Southwest processed a refund for the problematic passenger. As far as I am concerned, she forfeited her right to a refund when she refused to abide by the clearly-communicated guidelines of Southwest that required masks.
She held up the flight, causing delays and missed connections for several onboard. But it almost seems like she was rewarded for her poor behavior.
Southwest handled this situation with great restraint. While it laudable that the woman was removed with no injury to herself and others, the processing of a refund seems to reward her poor behavior. If you are doing business with me and don’t hold up your end of the bargain, I’m not offering you a refund…
image: Facebook / Kevin Ross