Last Saturday I flew from Zurich to San Francisco on United Airlines in business class with my family. While there were many positive aspects of the flight, the service was so excellent that it overshadowed everything else.
I offered a very critical review of United recently from Los Angeles to London. That centered around poor service. Here, the service could not have been better – it was exceptional. It was the United I am used too…the sort of service I rave about and then am accused of being a United cheerleader. But seriously, the service on this flight was so, so good.
Let’s start with Jon, who worked the business class cabin. He’s worked with United for 41 years and even after four decades still over his job. He was so friendly with each passenger and made it a point to introduce himself and address each passenger by name, even though he wasn’t the purser. He smiled. Oh, how far a smile goes and he sang to my son Augustine.
The purser was Nicholas and while not quite as outgoing as Jon, he was also professional and friendly. And it wasn’t just in interactions, but it was in the little things like roaming the cabin during the flight and proactively offering mid-flight snacks to those who were awake.
Finally, Augustine was up and about for much of the flight and we made many laps around the plane. Thus, we interacted with the crew members working in the back and one named Mitch took a liking to August and made a “ballon” for him out of a rubber glove. Augustine loved it! And it truly was a kind gesture.
As for the other elements of the flight, the 787-8 seat was the same as usual. Comfortable seat. Great bedding. Cool cabins (temperature wise).
The food was fine. My main course of Moroccan chicken was quite nice, the pâté appetizer…not so much. My wife enjoyed her fish.
Augustine tried a bit of everything, though he liked the bread most of all.
Halfway through the flight I had a grilled cheese sandwich and tomato soup.
This month the pre-arrival meal choices are a cheeseburger Wellington or macaroni and cheese pie. I tried both and found them tasty, though I doubt they provided much nutritional value.
As I did a couple year’s ago, my son Augustine will be “writing” the trip report for this flight. Stay tuned for that. It’s so sad that United is not more consistent, because the service on this flight was simply spectacular.