United Airlines has slowly re-opened its outstation lounges and most are now open. I recently had the chance to review the United Club in Dallas – Fort Worth (DFW) and walked away quite impressed.
United Club Dallas / Forth Worth (DFW) Review
I spent a couple hours in this lounge prior to my flight to Denver and appreciated how quiet it was on a Saturday evening, how kind the staff was, and how clean it was.
Location + Access + Hours
The lounge is located in Terminal E, between Gates E6 and E7. It is open daily from 4:45 a.m. – 7:30 p.m.
Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.
Furthermore, one-time passes from Chase are accepted or a single-visit pass can be purchased at the reception desk for $59. Access using one-time passes may be limited if the lounge becomes too crowded.
Also note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.
Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from DFW, United does not give premium cabin passengers access on domestic flights without status.
Global Services passengers are also allowed complimentary entrance.
As you walk into the lounge, you can turn left, right, or continue straight. There’s plenty of seating in each direction. To the right are back-to-back chairs as well as a table spanning the length of the wall with great views to the tarmac outside.
Head straight back and you’ll come to more seating with a similar arrangement. Head left and you’ll pass through the bar area before coming to the buffet area which has round tables and booths.
Finally, there are three “phone booths” where you can sit in a private office and not disturb others while on the telephone.
On a Saturday night, the lounge was totally empty…a few others were there when I arrived and for one point during my stay I was the only guest. I would imagine this gets much more crowded during the week.
Plugs are located throughout the lounge, including 120-volt U.S. power ports and USB-A ports.
Internet is on a lightning fast mesh network with speeds exceeding 300Mbps down.
Food + Drink
A full-service bar as well as self-service soft drinks, coffee, juices, and tea were available. That includes a Coke Freestyle machine as well as an illy espresso machine.
Drink menu here. Beer and wine and select spirits are free, while premium drinks and cocktails carry a charge.
There was also a drink station with water on the other side of the lounge.
The buffet included pre-pacakged food and whole fruit including:
- Freshly-cut fruit
- Pasta salad
- Grain salad
- Hummus and pita bread
- String cheese
- Mini corn dogs (wrapped in aluminum foil)
- Oreo cookies
- Gummy bears
I tired the corn dogs…soggy. The fruit and espresso were tasty, though.
I really found the staff kind in this lounge. For example, the Sodexo (food provider) worker who monitored the buffet was very friendly and carefully restocked the buffet every time someone took anything, such that it always appeared fully-stocked and neatly arranged.
The bartender was also very friendly, whipping up cocktail after cocktail for a couple who were sitting at the bar as I arrived.
In front of me, as I entered, three passengers tried to get in without proper credentials. Those poor lounge agents must deal with that all day. One had Priority Pass and was politely turned away. One had a one-time club pass, but was not flying United and turned away. Another was flying first class and thought he should have access.
You’d think this would get really old, really fast. But the ladies were very gentle in explaining there was no access.
Restrooms include two larger male/female restrooms plus a separate gender-neutral individual restroom.
I was curious about a door marked wellness. Turns out it was just a room designated for breast feeding. I’m not sure why the room would not be called something more specific….
This recently-remodeled lounge is very nice and was a perfect place to wait for my to Denver. I appreciated the kind staff, fast internet, and light snacks…but most of all how quiet it was.