Back in the day, I thought a $600 for a bump was a job well done. But how about $10,000?!
The Northeast storm earlier this week led to thousands of flights cancellations, including most United flight in/out of New York and Washington, DC on Wednesday. Allison Preiss was booked on an oversold United flight from Washington Dulles to Austin in a cheap fare class. She had no seat assignment and one of the seats on her flight was broken.
Volunteers were solicited, with an offer of $1,000 to take a later flight. There were no takers and Preise was forced off. United tired to make her sign a statement saying she had “volunteered” to give up her seat, but she refused. She knew to ask for cash.
Only United didn’t want to give her any cash.
She was due some cash (as much as $1350 but likely closer to $650 due to her cheap fare class) but United offered her a $10,000 travel credit instead..and a $10 meal voucher.
She had to work here way up to it, though. First United offered her $2,000. She hesitated. Then $3,000. She hesitated. Then $4,000. She hesitated (but likely would have taken it, she told the TPG). But while she was thinking, the agent said he was authorized to offer her up to $10,000.
She took it.
I would have too…
This is how badly United didn’t want to give me cash: pic.twitter.com/sI7vmbeB2Q
— Allison M. Preiss (@allisonmpreiss) March 22, 2018
She pressed her luck by asking for lounge access as well. United said no way.
With a bachelorette party to get to, she ultimately flew Frontier nonstop to Austin.
While not amazed, I am amused that United would prefer to give away $10,000 in flight credit than likely less than $1,000 in cash. Even with expiration dates and other resections, I have to imagine that Preiss will put this travel credit to very good use.
(H/T View from the Wing / image courtesy of Allison Preiss)