Yesterday evening I received an email from Aeroplan. It was a new e-ticket receipt. My nonstop flight in SWISS First Class had suddenly become two Air Canada flights in business class with an overnight connection in Toronto.
If you’re new to this controversy, please review the previous posts on the subject—
- Hurry! Aeroplan Allowing SWISS First Class Bookings!
- SWISS First Class Award Space Wide Open
- Booked! Family Trip in SWISS First Class
- Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You
- Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)
- Aeroplan Issues Statement on Cancelled SWISS First Class Awards
- SWISS First Class Update: No News is Good News?
- Aeroplan: We Won’t Honor SWISS First Class Award Tickets
- Deconstructing Aeroplan’s Disingenuous Statement
- Aeroplan Plan of Attack: DOT First, Lawsuit Later
The updated itinerary did not follow a phone call or email discussion. It did not come with any email explanation. Nor were any miles refunded to my Aeroplan account for the downgrade from first class (70K) to business class (55K). The new itinerary just showed up in my inbox.
More than a week later, I have yet to receive any communication from Aeroplan concerning my specific tickets. If there were only “a small number” of tickets issued, why have more members not been contacted? Why has no one reached out to me to even let me know there is a problem? As last as this afternoon the SWISS First Class space still showed up on my reservation at Aeroplan.com.
From First Class Nonstop to Business Class with Overnight
While I appreciate that Aeroplan attempted to find me a solution rather than just refund my miles, I am not about to subject my wife and son to an overnight layover in Toronto in the dead of winter. No thanks! (even with great Mexican food)
Augustine is at that age where we need nonstop flights. I chose the nonstop Zurich to Los Angeles flight for a very specific reason. It was the only flight I wanted. My in-laws live close to Zurich and this was the ideal solution.
The new solution, while it may just be a starting point for future discussion, is a not acceptable.
That’s the update for today. I’m not calling Aeroplan: let’s see how long it actually takes them to reach out to me.
image: Air Canada