Amtrak has drastically upped its lounge game with its beautiful Metropolitan Lounge at the Moynihan Train Hall adjacent to New York Penn Station.
Amtrak Metropolitan Lounge New York Review
The National Passenger Railroad Corporation (Amtrak for short) is a state-run monopoly on commercial train service in the USA. For years, Amtrak has lost money overall, but remains profitable in the busy Northeast Corridor, particularly between Boston and Washington, DC.
As Amtrak seeks to compete with air travel between Boston, New York, and Washington it is investing in its station lounges. New York marks a radical transformation from a frankly dull dungeon to a beautiful new lounge.
Access + Hours + Location
The Amtrak Metropolitan Lounge is located on the mezzanine level of Moynihan Train Hall. Follow the signs to the lounge then proceed upstairs.
You can also enter via the other side (take the elevator or escalator up).
Hours of operation are from 5:00 am – 9:30 pm Monday – Friday and 7:00 am – 9:00 pm on Saturday and Sunday. The bar opens daily from 11:00 am – 7:00 pm (no idea why it closes early).
Access is included for:
- Amtrak Guest Rewards members traveling with a same-day Amtrak ticket and valid Select Plus or Select Executive member card.
- Amtrak passengers with a same-day travel ticket (departure or arrival) in First Class or sleeping car accommodations.
Day passes may be purchased by Acela business class passengers for $50 or by all passengers for 1,500 Amtrak Guest Rewards points.
As you enter the lounge and turn left, you come to a large seating area with clusters of seats together, including booths in a dining area, tables, easy chairs, and couches. The decor is like a chic hotel (hopefully it will age well) and natural light streamed in from a bank of windows along one side of the lounge.
There’s also a beautiful terrace as well overlooking the busy Moynihan Train Hall concourse below.
Kudos to the designers for provisioning USB ports and power outlets all over the lounge.
Food + Drink
While not a full-service restaurant, the food and drink options compete well with any airline lounge. I was there at 9:30 am and options included:
- breakfast sandwiches (warm)
- hardboiled eggs
- sliced fruit
- whole fruit
- avocado toast
- packaged snacks (like Kind Bars and chocolate)
Self-service coffee was available or you could request an espresso drink from behind the counter (made by an automatic machine). Amtrak uses La Colombe coffee. Cold brew coffee is also available.
The coffee was not horrible…
At the bar, beer, wine, and cocktails are available for purchase (see menu below).
Restrooms are located near the lounge entrance. There are no shower facilities.
You never know when you might need a printer, so I appreciated that this new lounge has a business center with a computer and printing facility.
If you are staying awhile, you can leave your larger bag in a locker near the lounge entrance.
The staff was great here – enthusiastic, friendly, and helpful. One member was disappointed (in a friendly way) that I did not take more food and the bartender encouraged me to try one of the specialty cocktails (“it’s 5:00 pm somewhere…” – I politely declined).
Amtrak’s lounge concept is a winner here. It’s a great value-add to the first class or sleeper car product and a great place to wait for your train. It is nice to see Amtrak trying to offer a competitive product.