American Airlines passengers reacted angrily to a string of mechanical delays in Miami which ultimately took over 21 hours to resolve, with chaos being reported onboard to Santiago, Chile. Once again, the root of the problem is communication. American...
The End Of The “All-In-One Snack” Bag On United Airlines
Since the early months of the pandemic, United Airlines has offered its passengers an “all-in-one” snack bag on flights in which no other meal is served. These bags will finally be retired this month, marking the end of one...
Review: Lufthansa 747-8 First Class New York – Frankfurt
Lufthansa First Class never fails to impress. My flight from New York to Frankfurt was far too short, but every moment of it was enjoyable, with excellent food and even more excellent service onboard. I was deeply grateful for...
Elite Status: Four Seasons Vs. Mandarin Oriental
While most independent luxury brands do not have classic loyalty programs that involve points and redemptions, there is a growing movement by some of these more exclusive hotel groups to find other ways to reward travelers who are regular...
Hotel And Meal Vouchers: A Small, But Substantial Victory For Airline Customers
In the grand scheme of things, most airlines are simply reaffirming what they have long offered: meal vouchers and hotel rooms for delays within their control. Even so, memorializing it in a written policy is a positive step in...
In Defense Of American Airlines? (Bermuda 777 Diversion)
While its response could have been much better, I find myself with a sympathetic take on the recent American Airlines 777 diversion to Bermuda that stranded passengers for almost a full day. Passengers should not be left to fend...
Gulf Carriers Solve Practical Problem For U.S. Airlines
If you wonder why U.S. airlines are cozying up to Gulf carriers, it is helpful to look to Russia, the War in Ukraine, and the economics of operating a worldwide route network under a new set of constraints that...
Delta Air Lines Suspends New York – Lagos Flight
Delta Air Lines is suspending its service from New York (JFK) to Lagos (LOS) over continuing concerns over its ability to repatriate money currently locked in Nigeria. Delta Suspends JFK – Lagos Route Over Repatriation Concerns Effective October 4,...
United Airlines And Emirates Rekindle Marriage Of Convenience
Ahead of a big announcement next month, Emirates and United Airlines have teased the rekindling of a strategic partnership that could have wide-ranging implications for flyers on both airlines. United Airlines And Emirates To Renew Partenserhsip – What Are...
Review: Lufthansa First Class Lounge New York (JFK)
How does the only outstation Lufthansa First Class lounge compare to the “real thing” in Frankfurt and Munich? Honestly, it’s not a bad understudy. New York is such an important market for Lufthansa that it built a special “wining...
Harry Potter Star Slams Air Canada As “The Worst Airline In North America” After He’s Downgraded From Business Class
Sometimes, even Hollywood actors get the boot from the business class in an oversell situation (or at least an alleged one). One popular Harry Potter star is irritated at Air Canada after losing his premium cabin seat on a...
Review: Lufthansa Senator Lounge New York (JFK)
The Lufthansa Senator Lounge in New York for Star Alliance Gold members feels like you are in a Lufthansa hub. It’s a great lounge to wait for your flight in an otherwise chaotic terminal. Lufthansa Senator Lounge JFK Review...
Review: BLADE Helicopter Manhattan – JFK Airport
To get to New York JFK, we flew a BLADE helicopter from the West 30th Street heliport in Midtown Manhattan. At its current price point, BLADE can make a lot of sense when the convenience is factored in. BLADE...
Wow: Ghana Considers Banning All Aircraft Older Than 20 Years From Its Airspace
The Delta Air Lines saga in Ghana continues, which soon could spill over to other carriers if a new proposal gains any traction that would ban all aircraft over 20 years from the airspace of Ghana. Ghana Now Considering...
Air France Flight Attendant Forced To Babysit Fighting Pilots
Two Air France pilots could not control themselves on a short flight, forcing a flight attendant to serve as a cockpit babysitter. What a disgrace to the French carrier. Flight Attendant Steps In As Babysitter Over Two Brawling Air...
Irish Model Slams “Awful Man” Who Wouldn’t Swap Seats For Her Family
We’ve discussed the practice and etiquette of switching airplane seats this week on Live and Let’s Fly and today I want to focus on one element of it: shaming. Is shaming ever appropriate when someone refuses to change seats?...
Review: Casa Cipriani New York
While quite a splurge, I gave the 47-room Casa Cipriani a try during my last visit to New York City. This hotel was impeccable in every way, but at the price point, it should be expected. Casa Cipriani New...
Predictable Lufthansa Embraces Uncertainty In Business Class
Lufthansa is set to take delivery of its first Boeing 787-9 Dreamliner and we now have a better idea of what the business class seat onboard will look like, at least for the first few aircraft deliveries. While the...
Shrewd Move: United Airlines Dumps Air Wisconsin
Make no mistake, the decision by United Airlines to terminate its regional contract with Air Wisconsin was deliberate, strategic, and will ultimately serve the long-term growth goals of the carrier. Why United Airlines Dumped Air Wisconsin And Why American...
Has Flagship Turkish Airlines Lounge Become A Homeless Shelter?
A well-traveled friend of mine flew Turkish Airlines earlier today for the first time. I had advised him that he was in for a treat while passing through Istanbul but instead, he sent me a series of pictures that...
