It only took 25,000+ additional complaints, but the U.S. Department of Transportation is reminding airlines what was clear from the start: refunds cannot be withheld for cancelled flights. I’ve discussed (in depth) United’s absurd redefinition of the word cancellation....
Review: US Airways A330-300 Business Class Philadelphia To Munich
Why an old US Airways Envoy Class review? As we remain in lockdown, read this introduction to my current Balkans trip report. To begin my journey to the Balkans, I had to get to Europe…and I flew on US Airways on...
United Capitulates To Nervous Nellies With New Advance Warning System
I’m not directly saying it is a bad policy, but United’s new warning system to protect passengers against full flights will lead to unreasonable expectations. United Airlines Will Warn You If Your Flight Is Full It all started with...
United’s New Pre-Departure Amenity: Hand Sanitizer Wipes
Starting today, a United flight attendant will greet you at the door of the aircraft with a smile…and a hand wipe. Flight attendants will offer individually-packaged hand sanitizer wipes from a basket using tongs, almost like hot towel or...
Boeing CEO Predicts Major U.S. Airline Will Go Out Of Business
Boeing CEO Dave Calhoun believes a major U.S. carrier will “most likely” go out of business. Which one did he have in mind? Calhoun will appear on NBC’s TODAY Show later this morning. All we have is a teaser...
Introduction: Road Trip Through The Balkans
I’ve held off for two months on starting a new trip report, but it’s time for a new report. Sort of. Read more of my classic trip report through the Balkans Introduction: Road Trip Through The Balkans Review: US...
The Peril Of Buying Gift Cards…
I don’t buy gift cards, unless I am gifting them in small amounts. A recent bankruptcy illustrates why you should also be careful about ever stocking up on gift cards. First, perhaps, we should take a step back. The...
Unbelievable: Lufthansa Spent €150 Million Restoring Historic Plane That Never Flew
We knew a decades-long process to make a Lockheed Constellation airworthy again was scrapped, but now we know how much it cost…and that amount is staggering. Lufthansa Aimed To Make Lockheed Constellation Airworthy Again Lufthansa once aimed for a...
How Airline Lobbyists Hoodwinked Congress In CARES Act
As it turns out, Congress wasn’t careless; it actually chose to cut out language from the CARES Act that would have prohibited airlines from slashing worker’s pay by reducing hours. Last week, I defended the right of airlines to...
Lufthansa Remains A Political Pawn In Bailout Debate
Another week has flown by with Germany and Lufthansa still unable to come to an agreement on a bailout. The unresolved issue remains how much control Germany should exert over Lufthansa. Yesterday, German Economy Minister Peter Altmaier said his...
Emirates’ Mother’s Day Tribute To Flying Moms
Happy Mother’s Day! On this day in which we celebrate our mothers, I want to share with you a nice tribute to flying moms released by Emirates. The two-minute video includes pilots and flight attendants with their young children....
Toothsome Intra-Asia Meals On United Airlines
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Earlier this...
United’s Peculiar Redefinition Of “Cancelled” Flight
Just in time for the novel coronavirus, United has a novel definition of cancellation. Does United’s new definition fly or is it another slap in the face of consumers? Three of my favorite blogs have addressed this issue and...
South African Airways Lives To See Another Day After Court Forces It To Keep Flying
A South African Labor Court has ruled that South African Airways must continue to operate, handing a victory to union who sued to halt the carrier’s shutdown. South African Airways entered business rescue in December. Business rescue, by its...
Delta Suspends Service To 11 Airports For “Health” Reasons
Delta Air Lines is suspending service to several stations, citing health concerns as the primary reason. How convenient that all of the airports happen to be in metropolitan airports not too far from larger Delta stations… While Delta concedes...
VE Day: 75 Years Later, We Remain Thankful And Inspired
Today was meant to be a day of widespread celebration across the United States, the Commonwealth, and Europe. For today is the day, 75 years ago, that Allied powers secured final victory over Axis powers in World War II....
American And United Process Reality In Very Different Ways…
Listen to leaders at United Airlines speak and you’ll literally think the sky is falling. But listen to leaders at American Airlines and you’ll walk away feeling hopeful. And yet both live in the same reality. Who is delusional…or...
Virgin Atlantic Has Ulterior Motive Behind Job Cuts
Virgin Atlantic is fighting for survival, but its recent job cuts were less about a short-term need to shed workers and more a strategy to entice investors. Earlier this week, Virgin announced that it would cut 3,150 jobs due to...
Alexandria Ocasio-Cortez Blasts JetBlue Over New York City “Stunt”
The fiery Rep. Alexandria Ocasio-Cortez (D-NY) has blamed JetBlue for a “corporate PR campaign” meant to honor healthcare workers and first responders in New York City. JetBlue conducted a “Flyover Salute” over the five boroughs of New York City last night,...
How JetBlue Paid Tribute To Fallen Crew Members
In a touching gesture, JetBlue CEO Robin Hayes started today’s earnings call on an unorthodox note, paying tribute to six employees who died from COVID-19. As Dawn Gilberston aptly noted, earnings calls are usually carefully scripted events that are...
