United Airlines will concentrate more Boeing 787 Dreamliners at Chicago O’Hare next year. In August, United announced the 787 was finally coming to Chicago, United’s home base. That included service to: Brussels (starting on March 28, 2020) Frankfurt (starting...
Why Are Aeroplan Hold Times Suddenly So Bad?
After drastically improving hold times after years of tiresome queues, hold times are once again a problem on Aeroplan. What is going on? Long Aeroplan Hold Times Return At Award Expert, we’ve noticed hold times have spiked up rather...
Perfect Paneer On United Shows Why Airlines Should Embrace Indian Food
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. While perhaps...
18 Reasons Why Chase Is 18 Months Ahead of American Express
American Express recently slammed Chase for being 18 months behind it, no matter what it did. I hold a different view. Doug Buckminster, President of the American Express Global Consumer Services Group, said: JPMorgan is staffed by a whole...
False Alarm: United Economy Plus Won’t Be A Separate Cabin…Yet
Will United Airlines start treating Economy Plus as a separate class of service? What will happen to MileagePlus elites, who currently can assign those seats for free? An unannounced trial this week by United is simply that, a trial,...
Oscar Munoz Vs. Doug Parker On Boeing 737 MAX
As the public faces of their respective airlines, United CEO Oscar Munoz and American Airlines CEO Doug Parker share a common problem: how to convince customers to fly on the 737 MAX again. Thus far, the two have taken...
Austrian Airlines Announces Cuts, Blaming “Brutal Competition” In Vienna
We learned about cuts at Lufthansa earlier this week to the onboard product. Today, Lufthansa announced it would make cuts, including staff cuts, at its troubled Austrian Airlines subsidiary. Austrian followed with further clarification. Trouble At Austrian Airlines After...
Scary: American Eagle Embraer E175 Diverts After Pilots Lose Control
An American Eagle Embraer 175 safely returned to Atlanta after encountering severe flight control issues during takeoff. The situation is eerily similar to an Air Astana Embraer 190 incident that occurred just under a year ago. On November 6,...
An Intriguing Fifth Freedom Route On RwandAir
As smaller, more fuel-efficient aircraft Fifth Freedom routes less prevalent, many carriers have cutback on them. But RwandAir recently started an interesting new Fifth Freedom route. What is a Fifth Freedom Route? Fifth Freedom is the right for an airline...
Doug Parker, CEO Of American Airlines, Offers Career Advice
“Once I stopped worrying about my career, my career took off.” So says Doug Parker, the CEO of American Airlines. In a wide ranging interview with the New York Times, American Airlines CEO Doug Parker offered extended thoughts on...
Swede Busted In Australian Airport With Lethal Drugs In Lining Of Suitcase…
A Swedish man was caught trying to smuggle over $8 million worth of drugs into Australia using the lining of his suitcases. The man had originated in Turkey and was traveling with two suitcases. Officials pulled him aside for...
Any Interest In A Cubana IL-96 Trip Report?
I’m planning a trip to Argentina, and as I always do, am checking my flight options. One option–via Havana on an Ilyushin IL-96–has really caught my eye. Cubana Ilyushin IL-96 Cubana operates a fleet of four IL-96 aircraft. It...
WOW! Let’s PLAY An Icelandic Airline Game
As WOW Air transitions to a cargo airline and PLAY seeks to be the latest low-cost upstart, one has to wonder just what is going on with Icelandic aviation. Let the guessing game begin. Introducing PLAY: A New Low-Cost-Carrier...
Lufthansa Slashes Meal Service In Economy + Premium Economy (As Competition Improves)
Lufthansa is “optimizing” the pre-arrival meal service in economy class and premium economy class on longhaul flights. That’s bad news, since Lufthansa was already lagging behind its competition. Effective November 28, 2019, Lufthansa will only offer a cold vegetarian...
How A Cockpit Photo Outraged China
A pilot lets his girlfriend sit in the cockpit. She posts it on social media. A blogger notices and complains on Weibo. Outrage grows. Many are punished. The pilot is banned for life. But was the reaction a bit...
A Weekend In The Heartland Of California
I spent Saturday in a part of California I previously did not even know existed. It felt like another country…and it was wonderful. California is such a diverse place. Not just the population, which represents cultures from around the...
Hyatt Globalist Room Service Shenanigans
Is consistency at a hotel too much to ask, especially at the Hyatt I frequent most often? Regular readers know that the Hyatt Regency Mainz is the Hyatt hotel I stay at most often. It’s an easy drive from...
Norwegian Air Launches New Credit Card For U.S. Customers
Norwegian Air is entering the credit card market with a new product for U.S. consumers. Norwegian Reward Card Details + CashPoints Norwegian Air uses an award currency called CashPoints, which can be applied toward flight purchases, seat assignments, and...
“LAXit” Will Expand After Rough First Week
Los Angeles International Airport will significantly expand its new “LAXit” pick-up lot for rideshare vehicles and taxi after a chaotic rollout last week. One week ago, LAX banned taxi, Uber, and Lyft from picking up passengers curbside at LAX....
A Disastrous Debut For New LAX Rideshare Pick-Up Lot
You’ve endured your flight and now you’ve sat in a shuttle which has taken you to a parking lot adjacent to the airport. You summon an Uber…and see there is a one-hour wait for a car. Welcome to Los...
