It’s not about the product, it’s about how you sell it. That’s my admonition to United Airlines today. Last week I wrote about United’s decision to trial mandatory “express” meal service on late-night flights to Europe from Washington Dulles. Rather...
United Airlines Partners With Sunday Riley For New Amenity Kits
So long Cowshed, hello Sunday Riley. United has unveiled new amenity kits and a partnership with a niche American beauty brand. Later this month, United will roll out new amenity kits in Polaris (business class), Premium Plus (premium economy),...
A Fresh “Green New Meal” Era For Airline Food
You’ve heard about the Green New Deal, but have you heard about the Green New Meal? Singapore Airlines (SIA) embraced a “From Farm to Plane” concept a couple of years ago and has slowly been expanding it. This year, Singapore...
Final Four: Pick The Next United Airlines Livery
UPDATE: United Denies Link To Leaked Livery Perhaps deliberately, perhaps accidentally, it does appear we now have a very good idea of the next-generation United livery will resemble. Yesterday I wrote about a quartet of livery designs that suddenly appeared...
Is This What United’s New Livery Looks Like? (Pictures)
UPDATE: United Denies Link To Leaked Livery United is set to unveil an “evolution” to its livery later this month, but we may already have a very good clue as to what the new design will resemble. While it...
A Superb Southern California Airport Lounge
I just found a superb airport lounge that had better food than American Express Centurion Lounges but was empty…totally empty. Ontario International Airport, in Southern California’s Inland Empire, offers and Escape Lounge in Terminal 2. It’s not part of the...
First Class: Air France Vs. SWISS
Both Air France and SWISS offer exclusive first class products. Which overall product is better? Today I compare the 777-300 experience on both airlines. If you’re interested in reading complete flight reviews, I’ve carefully reviewed both products below: SWISS...
A Tribute To A Wonderful United Club Agent
Chris Orr, a longtime United Club agent in Denver, retires on Wednesday. Her consistently superior customer service…and public service…over the years serve as a remarkable testimony to her character. Orr began donating blood in 1976. Since then, she has...
Remembering The Hero Air France Pilot In Operation Entebbe
Although perhaps no longer a household name, a hero died last week. His name was Michel Bacos. He was an Air France pilot. Bacos was captain of Air France 139 on June 27, 1976, heading from Tel Aviv to Paris. The...
In What Parallel Universe Is Heathrow Terminal 5 World’s Best Terminal?
Skytrax has lost even more credibility in my book by awarding world’s best terminal to none other than London Heathrow’s Terminal 5. Was this supposed to be a joke? Skytrax is out with its 2019 airport ratings and I’m...
In Search Of Great Pizza On An Airplane
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Is it...
Flying United Airlines This Weekend? How To Make Some Money On The Side…
If you’re flying on United Airlines this weekend in longhaul business class, you’re in for a special treat. And I’m not necessarily talking about the seat or food or service. Instead, I’m talking about an extra amenity United will offer...
United Will Trial New Express Dining Service Concept In Business Class
United will trial express dining service for all Polaris Business Class passengers on late-evening transatlantic departures from Washington Dulles next month. I’ve written about the problem of late-evening departures to Europe before. Eastbound transatlantic flights from the East Coast are short...
Details On The New Breakfast Coming To American Airlines
American Airlines will “enhance” onboard meal service in several areas next month, but breakfast in economy class will actually improve. Citing an internal memo, View from the Wing reported several negative changes to AA catering set to kick in soon....
Passengers Hospitalized After United 737-800 From Baltimore Diverts To Washington Dulles
A United flight from Baltimore diverted to Washington Dulles after passengers and crew became sickened by noxious fumes. The smell of fumes was present upon boarding only worsened as the flight took off. Passengers complained of nausea, headaches, chest pain,...
The Mysterious 777 At LAX
As my son and I were plane spotting in the Tom Bradley Terminal at Los Angeles International Airport, I noticed a very odd 777 pulling up to the gate. Take a look at the pictures below. It is clearly...
Warren Buffett’s Delta “Mistake”
Berkshire Hathaway Inc., Warren Buffett’s company, now owns more than 10% of Delta Air Lines. Buffett calls that an unintended mistake. Last month, independent of one another, Delta bought back more of its own stock. Meanwhile, Berkshire Hathway increased its...
WOW Air CEO Blames Collapse On One Strategic Blunder
Skuli Mogensen, the former CEO of now-defunct WOW Air, is angry. He believes the collapse of his airline was avoidable. In a letter to (now ex-) employees, Mogensen said: I will never be able to forgive myself for not taking...
A History Of Aircraft Groundings (Part 3 – Boeing 737 MAX)
121pilot, a commercial airline pilot in the USA, has graciously written a three-part series on the history of aircraft groundings. Today, we explore part three, on the current Boeing 737 MAX grounding. Click here for part one on the...
The Best Lounge At LAX For Young Children
Traveling with infants or children is often not only stressful in the air, but on the ground. But one lounge at LAX stands out as the superior choice for parents or guardians traveling with young children. The oneworld lounge...
