United Airlines has asked its flight attendants to take proper uniform wear and “personal grooming” more seriously. In a memo to flight attendants obtained by Brian Sumers of Skift, John Slater, United’s Vice President for in-flight operations, told FAs: Perhaps...
Deaf, Pregnant Frontier Airlines Passenger Punched in Stomach by Angry Seatmate
An angry passenger who felt a service animal was taking up too much space on a Frontier Airlines flight took out his aggression on the dog…then on his owner, a deaf, pregnant woman. He attacked them both. The Frontier...
A “Real” Review of the United Polaris Lounge in SFO
My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening. I dismissed those concerns due to the enormous size of...
Sabena Lives on in Ft. Lauderdale…
How many of you remember Sabena, the defunct flag carrier of Belgium? Much to my surprise, Sabena lives on in Ft. Lauderdale. Societé Anonyme Belge d’Exploitation de la Navigation Aérienne or Sabena had a worldwide route network connecting Belgium...
Review: Andaz Singapore (Suite)
My spacious suite at the Andaz Singapore provided a perfect venue to balance work and rest. This review focuses solely on my suite. For additional details about the hotel including dining, pool, and other amenities, please check out my...
United Undoes First Class Meal Service Cutbacks
A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
Wow! A Perfect Steak on United Airlines
Sometimes the Polaris stars align and you find a perfect steak in the place you least expect…on an airplane. That’s the subject of this week’s Meal of the Week. Earlier this week I flew from Tokyo to Los Angeles...
United Saver Award Sale to Outdoor Destinations
Ever wanted to visit a beautiful National Park in the USA with your miles? United Airlines is offering a 20-25% discount on select mountain and outdoor destinations this week for travel in June. For bookings made through May 21st,...
Review: Andaz Singapore
Two nights at the Andaz Singapore was not enough…what a great new hotel in Singapore. The hotel is located on 5 Fraser Street, about 20 minutes from the airport. It’s a new building that looks old, adjacent to a...
Introduction: A Whirlwind Week in Asia
I spent last week in Asia, splitting the time between Singapore and Tokyo. This will be a brief trip report featuring a pair of hotel reviews, flight reviews, and a quartet of lounge reviews. My transpacific flights were on...
Glitch? Odd Award Pricing From Delta
On Delta, adding an extra flight to your award ticket may reduce the overall price. This concept is not new: “hidden city ticketing” has been exploited for years (see skiplagged.com, for example). I’ve been booking award tickets on a...
Pros and Cons of the New Malaysia Airlines First Class Lounge
The Malaysia Airlines First Class Golden Lounge in Kuala Lumpr (KUL) is open after an extended remodel. It’s still a nice lounge…but not as nice as before, in my opinion. Let’s start with the pros of the new lounge....
I Loved Malaysia Airlines A350 First Class!
Malaysia Airlines offers an excellent first class product aboard its new A350 aircraft. Here’s a preview of my recent flight. After a five-hour layover in Kuala Lumpur, we boarded the late night flight for Tokyo Narita. The A350 first...
Dine Under The Belly Of A Boeing 747
You can now bid on the chance for a chance to have dinner next to an ex-United 747-400. Through an auction currently live on the MileagePlus Exclusives website, members can bid miles to travel to Tupelo, Mississippi for a...
Delta’s Victory Lap Over a Meaningless Agreement + New Service to India?
Reading press releases from American, Delta, and United, you would think that Emirates and Etihad agreed to abandon service to the United States. They actually agreed to very little. But in a face-saving move, U.S. carriers are celebrating. Delta’s...
I’m Giving Malaysia Airlines First Class Another Shot
I had to laugh when I read Lucky’s plan for his next trip. I had just checked in for the same flight hours before reading it. There’s no better way to get from Southeast Asia to Japan. I’m talking...
Japan Airlines Will Create Low-Cost Carrier
Recognizing a changing market, Japan Airlines will launch a low-cost airline for medium- and long-haul flights. While low-cost carriers have gained traction around the world, Japan has been a holdout. It’s not that there are no low-cost options in...
KLM Increasingly Frustrated With Air France Marriage
While Air France continues to strike and lose money, KLM is growing angrier by the day. Is the marriage in jeopardy? An unnamed source told Bloomberg that KLM is exasperated and is now looking at retooling management structure to...
Live and Let’s Fly Weekend Digest: May 13, 2018
Greetings from Tokyo Narita. I’ve been overseas the last several days and will provide further details on my trip tomorow. Over the last week, United has announced network updates including changes in Mexico service and a re-tooling of its...
Andaz Singapore + Trapped in Changi Airport + Lost Apple Watch
I don’t generally like wrist watches, but have grown to love my Apple Watch. Yesterday I nearly lost it, then nearly lost it again. I left my Apple Watch in the pocket of my robe at the Andaz Singapore....
