United Airlines has introduced a new in-house show “that takes you inside how we get up in the air and down to business” called Big Metal Bird. The 3-4 minute program is lighthearted but instructive at the same time,...
Final Hours to Book Aeroplan Awards Before Next Devaluation
With five hours left before closing time at midnight ET, this is your last chance to take advantage of the current Aeroplan redemption chart before new rates kick in tomorrow. If you’re going to Europe in the next year...
Using American Airlines Miles to Book oneworld Premium Economy?
Premium Economy is coming to American Airlines and many AA frequent flyers are rightfully concerned about what this will mean for upgrades – will systemwide upgrades only be eligible for upgrades from Economy to Premium Economy? We will soon...
Dealing with Obnoxious Hotel Guests
My wife and I were at the Hyatt Regency in Newport Beach over the weekend for FTU – where it was great to meet many of you. If you saw me on Sunday, though, you would have noticed some...
United Will End Dubai Service on 23 January 2016, Blames Emirates and Etihad
When I wrote that United’s departure from Kuwait City was predicated upon expulsion by the Kuwaiti government, my insider source also mentioned offhandedly that Dubai would be shut down soon after because of stiff competition from Emirates. With United denying my...
United is Bringing Free Snacks Back to Economy Class!
United Airlines is bringing back complimentary snacks back to economy class on flights within North and Latin America beginning in February 2016 and it will be more than pretzels! Building on news that illy coffee will be brewed onboard...
FAQs: Premium Economy on American Airlines
American Airlines announced a new Premium Economy product today, becoming the first U.S. carrier to offer an economy product that is truly more than just extra legroom. Q: What is the difference between Premium Economy and Economy? A: Premium...
New British Airways Award Search Interface
British Airways Executive Club has again updated the interface of its award search engine, though functionally the tool remains unchanged. The only advantage to the new search tool is a more prominent display of which travel days are “peak”...
Video: Chinese Man Dragged Off United Flight After Being Busted for Self-Upgrading
I hesitate to generalize, but I have spent some time in China and one thing is clear — the rich and the powerful live by a different set of rules. I suppose that is true in any nation. That...
Final Hours to Transfer Chase Points to Amtrak
In just a few hours, the ability to transfer Chase Ultimate Rewards points to Amtrak Guest Rewards will no longer be possible. If you are considering an Amtrak redemption in the coming months, now is the final call to...
Will United Airlines’ Million Miler Program Go From Best to Worst?
United Airlines has a pretty sweet Million Miler program right now — Compared to American and Delta, it is quite generous (with lifetime Star Alliance Gold status at 1MM for the member and a companion) but perhaps that is...
United Quietly Eliminates Award Holds and Why It Matters
United Airlines rolled out a new website earlier this year that offered customers the ability to hold award space if they had insufficient miles, a tremendously helpful feature to eliminate the risk of buying or transferring miles. Despite assurances...
A Suggested Revision to "These Germans" Lufthansa Commercial
Lufthansa has a great commercial poking a bit of fun at the stereotypical German character trait of punctuality in a way that effectively sells the brand– But seeing that Lufthansa has dealt with more than a dozen strikes over...
A Thanksgiving Resolution
nce upon a time there was a boy who loved to fly around the world using his miles and points. Around the globe he flew, visiting the far corners of the world; meeting new people and surveying new lands....
Ordering Emirates Chauffeur Service Less Than 48 Hours Prior to Travel
One of the great benefits of flying business or first class on Emirates is the ability to order complimentary chauffeur service to take you to and from the airport. This service is available at both your origin and destination...
Brussels Shuts Down and State Department Travel Warning
Brussels is essentially shut down for a third day — public transportation has ground to a standstill, shops are closed, and tanks roll down empty boulevards. Parisians look around each corner furtively, with images of carnage permanently ingrained and...
Hilarious United Airlines Holiday Video
Thanksgiving is just around the corner and Christmas is not too far off. United is getting a jump start on the holidays this year with a video that is both hilarious and touching: Seriously, I love this video. I...
Why United Airlines Should Bring Back Cappuccino and Espresso
Yesterday United introduced illy as its new coffee partner and paradoxically, included this picture in its press release— You see, United does not offer cappuccino or mocha onboard its flights. Not that it couldn’t, mind you. Much of...
United Airlines Chooses illy as New Coffee Provider
United flyers can finally breathe a sigh of relief — the despised coffee currently found onboard and in United Clubs is on the way out and Italian coffee maker illy is on the way in. Starting next month we...
Take That Air New Zealand!
Hey Air New Zealand…you’re finally going to have a little competition! (Imagine me sticking out my tongue at them) You see, I have very mixed emotions concerning New Zealand’s flag carrier. Air New Zealand has a great onboard product...
