For the crime of my baby crying at 4:00PM, the guests in the hotel room next door began to bang on my wall. When the crying did not immediately stop, they confronted my wife and me in the hallway.
When Your Hotel Neighbor Decides To Bang On Your Wall…
Temperatures hit 115ºF in Los Angeles over the weekend and I used the opportunity to escape to Santa Barbara, CA. The Hyatt Centric has been fully renovated and re-branded as the Mar Monte Hotel, hearkening back to its original name. It’s now part of Hyatt’s Unbound Collection.
Anyway, it was 30ºF cooler in Santa Barbara, which was particularly refreshing considering we’ve had apocalyptic-like skies in Los Angeles due to all the raging fires around us.
I’ll have much more to say about the hotel property itself in my review. Today, I want to focus on an incident that occurred as we were preparing to check out.
It was about 4:00PM. Heidi and I were packing up to leave and little Claire Marie was crying. She’s beginning to teeth and (surprise, surprise), babies tend to cry when they teeth. She had just been fed and her diaper was clean, so that wasn’t the issue.
Well, after about 10 minutes of her crying the neighbors had apparently had enough and began banging on our shared wall.
Shortly thereafter, I heard a knock at the door.
Oooh, a confrontation?
Turns out it was the general manager with a room manifest list in her hand. It was now 4:05PM and she asked if were checking out today or would be extending our stay. I thought maybe the neighbors had complained about us, but she didn’t mention the baby.
I let her know that we would be leaving shortly and she thanked me.
All of a sudden, one of the neighbors popped her head out of the room next door. She started to yell at me about how I needed to keep my child quiet.
My children are far from perfect, but during this stay my three-month-old daughter and three-year-old son slept for 11 hours through the night and were generally very quiet in the room. In fact, while we all took an extended afternoon nap I had to hear the same woman yapping on the phone about some loan she was trying to close. If anything, I should have banged on her wall. 😉
I should have just gone back inside, but I responded to the lady by pointing my index finger at her and telling her that I did not appreciate hearing all the details about her Home Depot loan on the phone all afternoon.
You should have seen her jaw drop…
Her husband came out and began yelling at me not to point my finger at his wife.
Meanwhile, the GM tried to play peacemaker and calm us both down.
But the man yelled, “You are horrible parents! Horrible! How can you let a baby cry like that? You are the worst! Your kids should be taken from you! You’re a threat.”
He turned to the GM and said, “They should be put in jail!”
Heidi and I just looked at each other and started laughing. That made him even angrier, but I just turned to the GM, shrugged, and we went back into the room. Thankfully for our neighbors, we left moments later.
General Manager Writes Me
We soon left the hotel and walked down to the beach for stroll and some coffee. We then hopped in the car to drive back to Los Angeles.
Before I even reached home, the GM had sent me a note:
My apologies for the fiasco earlier today with your neighboring room. Your family seems lovely and I am sorry that is the way your trip ended. Should your travels bring you back to Santa Barbara I would personally assure you were taken care of and would like you to enjoy a night back on us.
Please reach out direct when ready to take me up on this offer.
Again my sincere apologies for having to endure the behavior of the other guests.
While I have no idea whether the GM is just a shrewd diplomat and sent the same note to both parties, I was surprised and appreciated it very much. I’d like to think she just sent it to us! Either way, good for her for taking the initiative because it was inappropriate.
I’m not one to hide the poor behavior of my children. Remember little Augustine’s horrible flight on United from Zurich to San Francisco? I can only be thankful that the kids were very well behaved during our stay or else this really could have turned ugly.
Our neighbors were an older couple. Maybe they never had kids. Maybe they haven’t had young children in decades. Or maybe they were just having a bad day. In any case, 4:00PM is different than 4:00AM and a little compassion goes a long way…